Terms and conditions

Disclosure of Information

Hang Seng Bupa PreciousHealth Series - Excel Health Insurance Scheme ("This scheme")

The above information is a product summary for reference only. Please refer to the contract for detailed coverage, exclusions, terms and conditions.

This scheme is underwritten by Bupa (Asia) Limited ('Bupa'), which is authorised and regulated by the Commissioner of Insurance of the HKSAR. Hang Seng Bank Limited ('Hang Seng Bank') is an insurance agent authorised by Bupa for the exclusive distribution of this scheme. Subscription will be payable to Bupa upon enrolment of this scheme. Bupa would provide Hang Seng Bank the relevant commission and performance bonus in accordance to the selling of this scheme. The existing sales staff remuneration policy offered by Hang Seng Bank would take into account various aspects of the staff performance but not solely on the sales amount. HealthPro Concierge Service is provided by Bupa.

In respect of an eligible dispute arising between the Hang Seng Bank and the customer out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms or performance (claims and service) of the product should be resolved directly between Bupa and the customer.

Treasure Life Insurance Plan

The Treasure Life Insurance Plan is underwritten by Hang Seng Insurance Company Limited ("Hang Seng Insurance"), which is authorised and regulated by the Commissioner of Insurance of the HKSAR. Hang Seng Bank is an insurance agent authorised by "Hang Seng Insurance" and the product is a product of "Hang Seng Insurance", not Hang Seng Bank.

In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between Hang Seng Bank and you out of the selling process or processing of the related insurance product transaction, Hang Seng Bank will enter into a Financial Dispute Resolution Scheme process with you; however any dispute over the contractual terms of the insurance products should be resolved between "Hang Seng Insurance" and you directly.

The above information is intended as a general summary of information only. Please refer to the actual policy for the exact terms, conditions and exclusions of the Plan.

You understand that this Plan is underwritten by Hang Seng Insurance Company Limited. You have to pay premium to "Hang Seng Insurance" for your application for this Plan. The premium includes various fees and charges such as insurance cost (e.g. cost of death benefit determined formulated according to the mortality rate that is affected by sex and age of the insured person) and policy administration charges, etc. You also understand that "Hang Seng Insurance" will pay commissions and sales incentives to "Hang Seng Bank" for marketing this Plan. The current remuneration system that "Hang Seng Bank" adopts is a measurement of the staff's overall performance instead of focusing on sales production only.