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Method One |
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You may check your latest available
Credit Limit by calling our Credit Card Customer Services
Hotline 2398 0000. Simply press "1" and "1"
after selecting language and you will be requested to input
your card number as well as phone PIN to check the Credit
Limit. For Hang Seng VISA Infinite, World MasterCard, Platinum
MasterCard and HKJC
Membership Cardholders, please call the designated hotlines.
If you have forgotten your phone PIN, you may apply for one
via Personal e-Banking, ATMs or at any Hang
Seng Bank branch. |
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Method Two |
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Alternatively, you may also check
your available credit limit via Personal e-Banking: deduct
the total "Credit Limit" by your "Outstanding Balance". Note
that the outstanding balance shown in Personal e-Banking is
up to last working day. |
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If the payment amount you need
to pay exceeds your credit limit#, you can either: |
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Complete and submit the "Request Increase in
Credit Card Limit Form" in Personal e-Banking
(Select
"Credit Cards" and "Other Related
Services" from the service menu). The request
must be submitted by the Principal
Card Holder. We will inform you of the
results within next working days^ by phone / e-mail;
or |
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Complete the" Credit Limit Increase Request Form"
at the back of Credit Card monthly statement and return
by mail / fax to Hang Seng Bank Card Centre; or |
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Call our Credit Card Customer Services Hotline 2398
0000 or designated Hotlines to request for raising the
credit limit. |
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Note: |
For cheque payment to your credit card account, the
relevant amount will be available for your
usage after 2-3 working days. |
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For credit limit increase, please raise your request
within 14 working days prior to your usage date. |
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Please allow three to five working days during peak
period of tax payment (December and April) due to anticipated
high volume of requests. |
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