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Our Performance
Our Performance at A Glance
| FINANCIAL | 2009 | 2008 | 2009 vs 2008 |
|---|
| Profit attributable to shareholders (HK$ million) | 13,221 | 14,099 | -6.2% |
| Earnings per share (HK$) | 6.92 | 7.37 | -6.1% |
| Dividends per share (HK$) | 5.20 | 6.30 | -17.5% |
| Retained profits (HK$ million) | 41,352 | 38,254 | +8.1% |
| Operating expenses (HK$ million) | 6,676 | 6,795 | -1.8% |
| Return on average shareholders' funds (%) | 24.6 | 26.0 | -1.4 p.p. |
| Return on average total assets (%) | 1.7 | 1.9 | -0.2 p.p. |
| Cost efficiency ratio (%) | 32.1 | 29.2 | +2.9 p.p. |
| Average liquidity ratio (%) | 48.1 | 46.4 | +1.7 p.p. |
| Capital adequacy ratio - as at 31 Dec (%) | 15.8 | 12.5 | Note A |
| Core capital ratio - as at 31 Dec (%) | 12.8 | 9.5 | Note A |
| ECONOMIC | | | |
|---|
| Tax expenses (HK$ million) | 2,256 | 1,779 | +26.8% |
| Employee compensation and benefits (HK$ million) | 3,378 | 3,452 | -2.1% |
| SOCIAL | | | |
|---|
| Number of outlets (31 Dec - Hong Kong & mainland China) | 257 | 243 | +5.8 |
| Number of employees (31 Dec - full-time equivalent) | 9,342 | 9,764 | -4.3% |
| Training per staff member (average number of days) | 6 | 6 | 0% |
| Charitable donations and community sponsorships (HK$ million)# | 29 | 23.5 | +23.4% |
| Number of volunteer hours contributed# | 17,000 | 11,000 | +54.5% |
| ENVIRONMENTAL# | | | |
|---|
| Greenhouse gas emissions per person (tons CO2/FTE) Note B | 3.13 | 3.28 | -4.57% |
| Greenhouse gas emissions per m2 (tons CO2/m2) Note B | 0.17 | 0.20 | -15.00% |
| Greenhouse gas emissions (kilotons CO2) Note B | 24.52 | 27.40 | -10.51% |
| Electricity consumption (GWh) | 36.50 | 38.10 | -4.20% |
| Gas consumption (GWh) | 0.40 | 0.42 | -4.76% |
| Water consumption ('000 m3) | 55.85 | 50.80 | +9.94% |
# Data coverage: Hang Seng Bank's Hong Kong operations
| Note A: |
Capital adequacy and core capital ratios as at 31 December 2008 and as at 31 December 2009 are not directly comparable. The 2008 ratios were calculated in accordance with the foundation internal ratings-based approach under Basel II, while the 2009 ratios were calculated in accordance with the advanced internal ratings-based approach under Basel II. |
| Note B: |
Hang Seng's Hong Kong operations have been carbon neutral since 2007. |
| FTE: | full-time equivalent employee |
m2: | square metres |
| CO2: | carbon dioxide |
GWh: | giga-watt hours | |
| m3: | cubic metres |
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Recognition
| Recognition |
|---|
- Asia's Best Personal Financial Services Bank Award, 21st Century Business Herald (2009)
- Best Domestic Bank - Hong Kong, Asiamoney (2009)
- Best Domestic Bank in Hong Kong, The Asset (2009)
- Best Retail Bank in Hong Kong and Excellence in Wealth Management Awards, The Asian Banker (2009)
- No. 1 for Financial Reputation and for Corporate Reputation (Hong Kong Category), Asia's 200 Most-Admired Companies, Wall Street Journal Asia (2009)
- SME's Best Partner Awards, Hong Kong Chamber of Small and Medium Business (2009)
- Best Local Provider of Indexes in Asia (Hang Seng Indexes Company Limited), AsianInvestor (2009)
- Most Popular Foreign Bank and Best Wealth Management Awards (Hang Seng China), 5th Beijing International Finance Expo (2009)
- Excellence in Customer Experience Initiative in China Award (Hang Seng China), The Asian Banker (2009)
- Most Reliable Brand for Wealth Management (Hang Seng China), sohu.com (2009)
- Gold Award, Hong Kong Awards for Environmental Excellence, Environmental Campaign Committee (2009)
- Corporate Social Responsibility Leader, Oxfam Hong Kong (2009)
- Silver Brand Conscience Award (Environmental Care and Sustainable Development Category), Hong Kong Institute of Marketing (2009)
- U Green Awards, U Magazine (2009)
- Joint No.1 for Corporate Citizenship (Hong Kong Banks), Oracle Added-Value (2009)
- Constituent of the FTSE4Good Global Index (since 2001)
- Caring Company, Hong Kong Council of Social Service (since 2003)
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