 I. Outward Remittance
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Our Services
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| 1. |
What channels can I
use for remitting money to overseas countries? |
| |
You can submit your remittance applications to our
branches or make use of our Business
e-Banking or Hang
Seng HSBCnet which will save you more transaction costs.
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| 2. |
What currencies and where can I
remit funds to? |
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You can remit money to over 160 countries in following
currencies:
HKD, USD, CAD, GBP, EUR, THB, AUD, CHF, DKK, JPY, NOK, NZD,
SEK, SGD, ZAR, or other currencies that our Bank may add or
delete from time to time.
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| 3. |
How much can I remit on a daily
basis? |
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There is a limit specifically set for remittance via Business
e-Banking. The limit is governed by the User Daily
Limit(s) of the user as well as the Portfolio Daily Limit(s)
you pre-set for "Fund Transfer to other Accounts"
when you apply for the service. Both limits can be viewed by
Primary User(s)or, where applicable, the Secondary User(s)
with the management control functions access right, under the
Management Control in Business e-Banking.
In general, the transaction limit for remittance via Hang
Seng HSBCnet is governed by the User Daily Authorisation
Limit pre-set by the relevant User under "Priority Payment
Authority Details". The limit can be viewed by Primary User(s)
or the Secondary User(s) (where applicable) with the access
right under the User Management Tool in Hang Seng HSBCnet.
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| 4. |
Can I place a Standing
Instruction to remit funds at regular time? Is there any
charge for setting up a Standing Instruction? |
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Yes, you can apply through our branches to place a
Standing Instruction to remit a designated amount of money
regularly (e.g. monthly, or quarterly) to a designated
beneficiary by debiting a designated account maintained with
our Bank. Set up fee for each Standing Instruction is
HKD100. Remittance charges per executed transaction are
the same as normal application submitted to branches.
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Timing
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| 5. |
What is the cut-off time for
same-day processing of outward remittance? |
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Remittance applications^ submitted before cut-off time
will be processed on the same day*
| Channel |
Monday to Friday |
Saturday |
| Branch |
Hong Kong Dollar (HKD): 4:00pm†
Other currency: Within branch office hours |
Within branch office hours
Except Hong Kong Dollar (HKD)# |
| Hang Seng Business e-Banking |
5:00pm |
12:00 noon
Except Hong Kong Dollar (HKD)# |
| Hang Seng HSBCnet |
5:00pm |
1:00pm
Except Hong Kong Dollar (HKD)# |
*Remarks:
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| |
^ |
Renminbi (CNY) remittance service is not available to
commercial customers.
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| |
† |
Cut-off time for HKD remittance to all countries is
4:00pm on Mondays to Fridays. HKD remittance applications
received after 4:00pm on Mondays to Fridays will be
processed either on the same day or on the following
business day at the Bank’s discretion.
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| |
# |
HKD remittance application to all countries received on
Saturdays will be processed on the following business day.
If the Outward Telegraphic Transfer (ORTT) involves
interbank settlement through the Clearing House Automated
Transfer System (CHATS) and has a transfer date that falls
on a Saturday, it will be processed on the next clearing
day.
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| 6. |
Can I submit outward remittance
request to your branch(es) on Saturdays after implementation
of the 5-Day Clearing Week in Hong Kong? |
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Customer can submit outward remittance request to our
branch(es) on Saturdays, and all applications submitted within
the office hours will be processed on the same day except
that:
| (i) |
HKD remittance application to all countries received on
Saturdays will be processed on the following business day;
and |
| (ii) |
CNY remittance* request to Mainland China made on
Saturdays will be processed on the following business day of
both Hong Kong and Mainland China. |
*Remark: CNY remittance service is only available to personal
customers.
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| 7. |
When will the funds be debited
from my account after I placed a remittance instruction? |
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The funds will be debited from the account prescribed by
you on the processing day of the application which will be the
same day or the following business day after you have
submitted your application. (For details, please refer to Q5
above).
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| 8. |
When will beneficiaries receive
the money if we make a remittance to an overseas account
today? |
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The time when the beneficiary receives the funds will
depend on the processing time of the intermediary bank(s)/
beneficiary bank or its branches. Normally, it takes 1 to 4
business day(s) for beneficiaries to receive the funds.
However, it may take longer time for payment to countries
where exchange control is in place, or where it is the
receiving bank's requirement to release funds upon contact
with the beneficiary, or if the payment has to go through a
number of banks and branches.
To ensure that the remittance can be processed accurately and
efficiently throughout the payment chain, please provide
correct SWIFT Bank Identifier Code / domestic clearing number
of the relevant beneficiary bank branch / IBAN if
applicable. (For details, please refer to Q18-22)
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| 9. |
What if the outward remittance
is being sent on the holiday of the country of beneficiary
while Hong Kong is a business day? |
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Our Bank will send out the payment instruction to the
beneficiary bank as usual except for CNY remittance* to
Mainland China of which payment will not be sent out until the
following business day of both Hong Kong and Mainland China.
*Remark: CNY remittance service is only available to personal
customers.
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Charges
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| 10. |
What is the bank charge
for an outward remittance?
| Remit
to |
Currency |
Charge
(Per transaction)
(including "Handling charge" & "Cable
charge")
|
|
Via
Branches
|
Via Business e-Banking /
Hang Seng HSBCnet
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| A beneficiary account with Hang
Seng Bank in Mainland China/ Macau |
Any |
HKD170 |
HKD80 |
| A beneficiary
account with another bank in Hong Kong/ Mainland China/
Taiwan/ Macau |
Any |
HKD200 |
HKD100 |
| Other Countries |
HKD / Local Currency |
HKD200 |
| Non-Local currency |
HKD260 |
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Remarks:
 |
An additional HKD100 per instruction shall be charged if
remittance instruction contains Chinese characters (exempted
for HKD remittance to Macau). |
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Overseas bank charge is not included. |
|
Please refer to the Banking Services Fees & Charges table
regarding privileges for the Integrated Account of Prestige
Banking. |
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| 11. |
Will there be any additional
charge if the remittance instruction contains Chinese
characters? |
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Yes, an additional HKD100 will be charged (exempted for
HKD remittance to Macau).
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| 12. |
How much will the beneficiary
bank and correspondent bank charge for the remittance? |
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Each bank has its own tariff and the pricing is subject to
change. Customer can enquire with our staff when necessary.
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| 13. |
How much is the handling charge
for amendment / cancellation of an outward remittance? |
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If the remittance instruction has not been sent out, there
is no charge. Otherwise, HKD200 (handling charge) plus HKD100
(cable fee) and overseas bank charge (if applicable) will be
charged.
You can download and fill in the "Application for Amendment / Cancellation /
Refund of Remittance" and submit it to any of our
branches.
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Mainland China Remittance
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A.
CNY Remittance to Mainland China
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| 14. |
Can commercial customer remit
CNY to China? |
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No, currently only an individual (not commercial customer)
can remit CNY through his/her personal CNY account maintained
with our Bank to his/her personal CNY account in the same name
in Mainland China.
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B.
Charges
|
| 15. |
How much is the bank charge for
outward remittance to Mainland China? |
|
For CNY remittance, service is currently only available to
personal customers.
For remittance of other currencies, the bank charge is:
| Remit
to a beneficiary account with |
Currency |
Charge
(Per transaction)
(including "Handling charge" & "Cable
charge")
|
| Via
Branches |
Via Business e-Banking /
Hang Seng HSBCnet |
Hang Seng Bank in
Mainland China/ Macau |
Any |
HKD170 |
HKD80 |
| Another bank in
Hong Kong/ Mainland China/ Taiwan/ Macau |
Any |
HKD200 |
HKD100 |
|
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Remarks:
|
An additional HKD100 per instruction shall be charged if
remittance instruction contains Chinese characters (exempted
for HKD remittance to Macau). |
|
Overseas bank charge is not included. |
|
Please refer to the Banking Services Fees & Charges table
regarding privileges for the Integrated Account of Prestige
Banking. |
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C. Same Day Credit to
Hang Seng (China) Account Services - applicable to USD &
HKD
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| 16. |
What is "Same Day Credit to
Hang Seng (China) Account Services"? |
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We offer more flexible cut-off time for remittance of USD/
HKD to the same currency accounts maintained with Hang Seng
Bank (China) Limited ("Hang Seng (China)") such
that: customers who submit such remittance applications to our
branch(es) in Hong Kong before the cut-off time at 4:00pm on
Mondays to Fridays (excluding Mainland China public holidays)
will also enjoy the same-day credit of funds to the accounts
maintained with Hang Seng (China) Limited.
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| 17. |
How much is the bank charge for
remitting USD/ HKD to same currency accounts maintained with
Hang Seng Bank (China) Limited? |
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Please refer to Q.15.
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Other
Countries Remittance
A. General - SWIFT BIC
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| 18. |
What is a SWIFT BIC? |
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SWIFT refers to Society For Worldwide
Interbank Financial Telecommunication. SWIFT BIC is a Bank
Identifier Code (8 or 11 alphanumeric characters) used in the
interbank telecommunication to ensure remittance message can
reach the correct receiving bank. For example,
HASEHKHHXXX represents Hang Seng Bank Limited, Hong
Kong while HASECNSHHSH represents Hang Seng Bank (China)
Limited, Shanghai Branch.
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B. USA
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| 19. |
What is a Fed wire No. / ABA No.
for remittance to USA? |
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Fed wire No. / ABA No. is an identifier (clearing number)
of a domestic bank in USA.
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C. Europe
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| 20. |
What is an IBAN Number for EUR
remittance to Europe? |
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IBAN stands for International Bank Account Number. Some of
the European Banks only accept IBAN number for remittance
processing. The first two letters represent country code,
followed by check digits, identifier codes of account holding
bank / branch and customer account number. The maximum length
is 34 digits.
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| 21. |
Should I provide the IBAN number
for EUR remittance to Europe? Where can I get such number? |
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From Jan 2007, you must provide the beneficiary bank's
SWIFT BIC and the beneficiary's account number in
International Bank Account Number (IBAN) format for all EUR
remittances to European Union (EU) and European Economic Area
(EAA). The beneficiary can obtain the correct IBAN number from
the bank at which their account is held.
Please note if this information is not given or is incomplete
or incorrect, the remittance may be rejected, returned,
delayed or subject to an additional charge imposed by the
beneficiary bank/intermediary bank. The Bank accepts no
responsibility for any loss or damages caused by such
rejection, return, delay or additional charge. Any additional
charge by overseas bank shall be debited from the funds
remitted or any of your account(s) maintained with our Bank.
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Enquiry
on Transactions
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| 22. |
What can I do if I find the
funds have not reached the beneficiaries within a reasonable
time? Can I request for an investigation? |
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You may call our Remittance Hotline (Tel: 2123 1088) or
approach our branches and provide the remittance details as
below:
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Remitter Details - Remitter full name and account number |
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Beneficiary Details - Beneficiary full name and account
number |
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Transaction Details - Transaction date, Remittance
number and amount |
Our Bank's charge for each cable inquiry is HKD100 plus
overseas bank charge (minimum HKD200 per enquiry).
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II. Express China
Remittance Service
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Our Services
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| 1. |
Is Hang Seng
Express China Remittance Service applicable to all Hang Seng
customers? |
| |
No, this service is only applicable to Hang Seng’s
corporate customers.
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| 2. |
What is Hang Seng Express
China Remittances Service? |
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This service offers guarantee of same day credit of
remittance proceeds for outward telegraphic transfers to
designated beneficiary banks in specific Mainland locations
(all branches of Hang Seng Mainland branches, branches of
Bank of Communications in 97 locations and branches of
Industrial Bank in Shanghai, Shenzhen, Guangzhou and
Beijing).
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| 3. |
How can I use this service? |
|
For making outward telegraphic transfers from Hang Seng
Bank to mainland China, simply submit your outward
telegraphic transfers instruction through Hang Seng HSBCnet
or Hang Seng Business e-Banking.
For details, please refer to "Express
China Remittance Service".
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| 4. |
What kind of remittance
currencies applicable for this service? |
|
| Mainland
China designated beneficiary bank |
Hang
Seng Bank (China) |
Industrial
Bank |
Bank
of Communication |
| Remittance currencies |
Major currencies,
except RMB |
HKD / USD only |
HKD / USD only |
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Timing
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| 5. |
What is the cut off time for
this service? |
|
| Mainland
China designated beneficiary bank |
Hang
Seng Bank (China) |
Industrial
Bank |
Bank
of Communication |
| Business day for both Hong Kong and
mainland China |
Monday – Friday |
Monday – Friday |
Monday – Friday |
| Hong Kong Cut-off Times |
4:30pm |
3:00pm |
4:00pm |
|
| 6. |
What happen if I submit the
outward remittance after cut-off time for the Hang Seng
Express China Remittances Service? |
|
Customers can still submit outward telegraphic transfers
after the cut-off times.However, the remitted funds cannot
be guaranteed to be credited to the mainland China
beneficiary’s account on the same day that the outward
telegraphic transfer is made.
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Eligible Locations
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| 7. |
What are designated
beneficiary bank in specific mainland cities applicable for
this ‘Express China Remittance Service’? |
|
You may also ask the beneficiary of your remittance to check
the SWIFT code of the respective branch of the designated
beneficiary bank.
|
Eligible Conditions
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| 8. |
What is the service scope of
Hang Seng Express China Remittance Service? |
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For details, please refer to "Express
China Remittance Service".
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Charges
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| 9. |
What is the charge for the
Hang Seng Express China Remittance Services? |
|
There is no additional charge for the Express China
Remittance Service. For the standard service charges, please
refer to our latest banking service charges.
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Others
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| 10. |
How do I input SWIFT codes on
Hang Seng HSBCnet and Hang Seng Business e-Banking?
e-Channel
|
Screen
Layout
|
Hang Seng HSBCnet
|
Demo
|
Business e-Banking
|
Demo |
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| 11. |
Can I enjoy the Hang Seng
China Express Remittance for payment submitted via counter?
|
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The Express China Remittance Service is only applicable
to outward telegraphic transfers submitted via Hang Seng
HSBCnet and Hangs Seng Business e-Banking. Submissions via
branch counters will be handled under the standard
telegraphic transfers processing procedures.
|
Enquiry on Hang Seng Express
China Remittance Service
|
| 12. |
What if there is any further
enquires for this service? |
|
For any enquiries, please feel free to contact our
Remittance Service Hotline at 2123 1088.
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III. Inward Remittance
|
|
Our Services
|
| 1. |
Can I get notification when the
fund is successfully remitted to our accounts? |
|
A hardcopy advice will be printed on the following day of
the remittance to your account and then mailed to customer.
For Business e-Banking customers, they will receive an
Inward Remittance e-Advice when the fund is successfully
remitted to their accounts. The advice(s) will be kept for 30
days from the advice(s) delivery date. After that, the
advice(s) will be deleted automatically. Moreover, they can
also set up e-Alert which is a default free service. The
e-Alert will notify you of an inward payment of any amount or
a specified amount credited to your company account. Please
note that the credit amount is the net amount after deduction
of charges, if any.
For Hang Seng HSBCnet customers, they will get an
Inward Remittance Advice under "Balance and Transaction
Reporting" when the remitted fund is successfully credited to
their accounts.
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| 2. |
Can inward remittance be made in
CNY? |
|
No, unless it is a return of the previously remitted RMB
from your personal account to the same personal account. No
remittance transactions are allowed to/ from business accounts
under current RMB remittances regulations. |
|
Timing
|
| 3. |
When can the inward remitted
funds be credited to our accounts? |
|
Under normal circumstances, funds will be credited to
customer account on the same day if remittance instruction
from remitting bank is received before cut-off time on a
business day (i.e. 4:30pm on Mondays to Fridays; 11:30am on
Saturdays; public holidays excepted)
|
Charges
|
| 4. |
What is the bank charge
for inward remittance? |
| |
HKD60 per transaction is charged for funds remitted
directly from an overseas bank. This bank charge is waived for
Prestige account customers.
For overseas remittance to Hang Seng Bank Limited through
other local bank(s) via CHATS payment, the charge will be
HKD10/ USD1.20/ EUR1.00 per transaction depending on the
currency of the remitted funds.
|
Others
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| 5. |
What information should I
provide to my remittance counterpart? |
| |
General information:
You should provide to the remitter your account information
including account holder's name, bank's name e.g. Hang Seng
Bank Limited and account number as well as Hang Seng Bank
Limited's SWIFT code, which is HASEHKHH.
From USA:
For remittance from USA, you should also provide our CHIPS No.
010522 in addition to your account information and Hang Seng
Bank Limited's SWIFT code.
Or, you can simply download the following template and email/
fax to your business counterparts: http://www.hangseng.com/e_business/cash_management/irtt.pdf
|
| 6. |
My business partner /
friends or relatives would like to know the SWIFT code / Fed
Wire Number of Hang Seng Bank Limited's correspondent banks in
US?
The SWIFT Code and Fed Wire Number of our correspondent banks
in US are:
| Correspondent
bank |
SWIFT Code |
Fed Wire Number |
| Bank of America, San Francisco |
BOFA US6S |
FW 121000358 |
| Bank of New York, New York |
IRVT US3N |
FW021000018 |
| Citibank NA, New York |
CITI US33 |
FW 021000089 |
| Deutsche Bank Trust Co |
BKTR US33 |
FW021001033 |
| HSBC Bank USA, New York |
MRMD US33 |
FW 021001088 |
| JPMorgan Chase Bank NA |
CHAS US33 |
FW 021000021 |
| Wells Fargo Bank, San Francisco |
WFBI US6S |
FW121000248 |
|
| 7. |
My business partner /
friends or relatives would like to remit funds to us and would
like to know Hang Seng Bank Limited's correspondent banks in
overseas and their SWIFT addresses?
Below are our overseas correspondent banks' details:
| Country |
Correspondent
Bank(s) |
SWIFT Address
Code |
| Australia |
Commonwealth Bank of Australia, Sydney
ANZ Bank Ltd, Melbourne |
CTBA AU2S
ANZB AU3M |
| Belgium |
Fortis Bank NV/SA, Brussels |
GEBA BEBB |
| Britain |
HSBC Bank Plc, London |
MIDL GB22 |
| Canada |
Canadian Imperial Bank of Commerce, Toronto
Royal Bank of Canada, Toronto |
CIBC CATT
ROYC CAT2 |
| Denmark |
Danske Bank A/S, Copenhagen |
DABA DKKK |
| France |
Credit Agricole SA, Paris |
AGRI FRPP |
| Germany |
Commerzbank AG, Frankfurt |
COBA DEFF |
| Holland |
ABN Amro Bank NV, Amsterdam |
ABNA NL2A |
| Japan |
Bank of Tokyo-Mitsubishi UFJ Ltd, Tokyo
Sumitomo Mitsui Banking Corporation, Tokyo |
BOTK JPJT
SMBC JPJT |
| New Zealand |
Bank of New Zealand, Wellington |
BKNZ NZ22 |
| Norway |
DNB NOR Bank ASA, Oslo |
DNBA NOKK |
| Singapore |
Hongkong and Shanghai Bkg Corp Ltd, Singapore |
HSBC SGSG |
| Spain |
Banco Espanol de Credito Sa, Madrid |
ESPC ESMM |
| Sweden |
Svenska Handelsbanken AB, Stockholm |
HAND SESS |
| Thailand |
Hongkong and Shanghai Bkg Corp Ltd, Bangkok |
HSBC THBK |
| US |
|
|
Enquiry on Transactions
|
| 8. |
What if there is a problem
with our inward remittance? |
| |
It is vital to provide complete and accurate account
information to the remitter. Otherwise, the remittance may be
delayed or rejected. If our Bank is able to identify that you
are the beneficiary of a remittance with incorrect beneficiary
details such as account number and name, our Bank may request
you to inform the remitter to make an amendment via the
remitting bank. You can call our Remittance Hotline (Tel: 2123
1088) to check the status of your remittance.
|