| A Phone PIN will be issued to you upon account opening. This Phone PIN will allow you to gain access to the Integrated Account Phone Banking Services. To protect your own interests, it is important to note the following points: |
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Upon receipt of your Phone PIN advice, please change your Phone PIN immediately via the 24-hour Automated Phone Banking Hotline on 2822 8238 (Prestige / Preferred Banking Customers) / 2912 3456 (Integrated Account Customers). |
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Please at all times take reasonable steps to keep the Phone PIN secure and secret to prevent fraud. |
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Destroy the Phone PIN advice once you have memorised the number. |
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Do not disclose your Phone PIN to anyone, including our staff. |
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Do not allow anyone else to use your Phone PIN. |
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Do not write down your Phone PIN on your Integrated Account Card or on anything usually kept with or near it. |
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Do not write down or record the Phone PIN without disguising it. |
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The use of easily accessible personal information such as your Hong Kong Identity Card number, telephone number or date of birth as your Phone PIN is not recommended. |
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For your own protection, you can change or reset your Phone PIN periodically via the 24-hour Automated Phone Banking Hotline on 2822 8238 (Prestige / Preferred Banking Customers) / 2912 3456 (Integrated Account Customers) (press 3 after language selection) or ATMs. |
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If you incorrectly key in your Phone PIN for 4 consecutive times, your Phone Banking Service will be temporarily suspended. Please reset your Phone PIN via the ATMs. |
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If you find or believe that your Phone PIN has been lost or stolen, or that unauthorised transactions have been conducted over your account, you should reset your Phone PIN immediately via ATMs, or contact any branch of Hang Seng Bank during office hours. |
| Warning: You are liable for all losses if you have failed to follow the safeguards set out above or acted with gross negligence or fraudulently. |