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  Loan Process
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Loan Process



In most cases, there are only a few simple steps involved in making a loan application:

1. Gather information
  Obtain information on the type of loan you are interested in. If you need any assistance, you can use our online loan selector, or talk to our branch staff or hotline customer service representatives. We will help you assess your individual needs, repayment options and special requirements, and recommend a suitable loan product for you.
   
2. Application and assessment
  You are required to submit the required documents so that we can evaluate your financial position and repayment ability.
   
3. Approval
  Upon loan approval, we will send a letter of confirmation to you. If you have any queries on the information contained in the letter, please contact our customer service representatives.
   
4. Receiving the money
  This is known as “loan drawdown” and the approved amount will be disbursed automatically into your designated bank account.
   
5. Making repayments
  To make repayment easy, we suggest that you repay by setting up a direct debit account. Your repayments will be debited directly from your designated bank account. For an instalment loan, a direct debit account will be automatically set up with your designated bank account.

For more tips and information, please consult the Frequently Asked Questions and Glossary sections.
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Call our hotline at
2812 8000
3662 5622 ( Car Loan )
2710 2288 ( Secured Overdraft )
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