| 1.1 |
What is Hang Seng Mobile Trading? |
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Hang Seng Mobile Trading is a new service which allows customers to use supported mobile handsets to access our online investment services currently available on personal computers. |
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| 1.2 |
What functions are available in Hang Seng Mobile Trading? |
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Securities Trading
- Place, amend, or cancel Normal orders,
Market orders, Stop Loss orders, and Auction
orders for all local securities listed on
the Stock Exchange of Hong Kong (excluding
NASDAQ and iShares)
- View your latest stock holdings
- Check your buying power
- Check your order status
- Obtain real-time quotes of locally listed
stocks and warrants
- Obtain real-time Hang Seng Index and Hang
Seng China Enterprise Index Forex
and Gold Margin Trading
- Trade with prevailing rates
- Place (new or square) normal orders
- Cancel and enquire orders
- Check your outstanding positions
- Check your account
- Obtain real-time quotes (manual update or auto update)
Fund Transfer
- Transfer funds between your Hang Seng
accounts (single currency or cross currency)
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| 1.3 |
Is this service free of charge? |
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Yes. There are no additional charges for
using Mobile Trading - only the normal banking
and transaction charges listed in Securities
Service Charges and the commission fee for
gold margin trading apply. However,
please check with your telecommunication
service provider about data transmission
and/or other charges that may apply to using
the Internet via your mobile handset, particularly
when you are travelling outside Hong Kong
and using a roaming service. |
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| 1.4 |
Do I need to use the service plan of any particular telecommunication service provider? |
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No, Hang Seng Mobile Trading can be accessed via the network of any telecommunication service providers, both local and overseas |
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| 1.5 |
If I am already a Hang Seng Personal e-Banking user, do I need to register again to use Mobile Trading? |
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No. If you have already set up a securities
account (for Securities Trading) or a Forex
& Gold Margin Trading account (for Forex
& Gold Margin Trading) under your Integrated
Account, you can use the same Hang Seng
e-Banking User Name and Password to access
Hang Seng Mobile Trading. |
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| 1.6 |
How can I access Hang Seng Mobile Trading if I am not currently a Hang Seng Personal e-Banking user? |
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You must first register for Hang Seng
Personal e-Banking via a personal computer
and set up a securities account (for Securities
Trading) or a Forex & Gold Margin
Trading account (for Forex & Gold Margin Trading)
online if you do not already have one.
Once this simple process is complete,
you will be able to access Hang Seng Mobile
Trading. |
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| 1.7 |
How can I set up a Hang Seng securities
account or a Forex & Gold Margin Trading
account? |
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You can do this real-time via Hang Seng Personal e-Banking (applies to Hang Seng Personal e-Banking customers only) or go to one of our branches. |
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| 1.8 |
Do I have to use a 3G service/handset? |
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No, you can use a 2G, 3G, HSDPA or Wi-Fi service. However, you must have a telecommunication service plan and mobile handset that can support Internet access. |
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| 1.9 |
What is the average response time of Hang Seng Mobile Trading? |
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Since Hang Seng Mobile Trading uses a simplified interface design, under normal circumstances with stable signal strength, average response times should be similar to those experienced when accessing Hang Seng Personal e-Banking via fixed networks. |
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| 1.10 |
Do I need to use a specific mobile handset model? |
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No, the service will operate on a range of different mobile handsets. However, as we have to tailor the service according to the requirements of different mobile handset models, we recommend that you to use a handset that has been well-tested by the Bank. We will announce the details of well-tested mobile handsets in batches. |
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| 1.11 |
How can I find out if my mobile handset is supported? |
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We update our Supported Handset list when we complete the testing process. We will also post details of the next batch of mobile handsets being put through testing on our website, which may help you if you are considering the purchase of a new mobile handset. |
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| 1.12 |
What are the differences between Hang Seng Mobile Trading and Hang Seng Personal e-Banking? |
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Securities Trading
Functions |
Hang
Seng
Personal e-Banking |
Hang
Seng
Mobile Trading
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Securities
Trading |
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Order
Status |
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For
order types available in Hang
Seng Mobile Trading only |
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For
order types available in Hang
Seng Mobile Trading only |
Real-time
Quote |
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My
Portfolio |
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For
local securities only |
My
Buying Power |
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For
all Securities Accounts, the
purchasing power which is
available in customer's settlement
account for stock purchases
will be displayed. |
My
Share Margin Account |
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For
Share Margin Accounts only;
the purchasing power (with
margin financing included)
which is available in customer’s
settlement account for stock
purchases will be displayed. |
Local
Index Enquiry |
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Available
on the Hang Seng Mobile Trading
logon page |
Securities
Account Opening |
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Stock
Code Search |
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IPO
Shares Subscription / IPO
Financing |
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Registration
for Instant Order Confirmation |
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Forex and Gold Margin Trading
Functions |
Hang
Seng
Personal e-Banking |
Hang
Seng
Mobile Trading
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Trading |
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Place
Normal Order |
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| Place
IF-THEN Order |
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| Place
EITHER-OR Order |
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| Cancel
& Enquire Order |
- Outstanding Position Cancellation/Enquiry
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Transaction
History |
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| Real-time
Quote |
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(Streaming) |
(Page refresh)
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Fund Transfer
Functions |
Hang
Seng
Personal e-Banking |
Hang
Seng
Mobile Trading
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Single
Currency |
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For
fund transfer between self-named
Hang Seng accounts only
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Cross
Currency |
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For
fund transfer between self-named
Hang Seng accounts only
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