	Mobile hangseng.com

	Mobile Trading

	Supported Handsets

Mobile hangseng.com

Usage Tips

1.	Access
2.	Connection
3.	BlackBerry

Access

1.1	URL
	To access mobile hangseng.com, enter "http://www.hangseng.com" in the URL field of the web browser.

1.2	Access via mobile handsets
	If you cannot access mobile hangseng.com, please check whether your mobile handset and browser can meet the requirements in Supported Handset.

1.3	Access via PC
	You cannot access mobile hangseng.com via your PC. Mobile hangseng.com is only accessible using mobile handsets.

1.4	"Back" browser button
	Avoid using the web browser's "Back" button to go to previous pages. Always use the buttons and links in the website to navigate between pages.

1.5	Language switch
	The language displayed on the homepage of mobile hangseng.com is subject to the default language of your mobile handset. You can toggle between the Chinese and English versions by clicking on the language icon at the top right corner of the homepage and subsequent pages.

1.6	Font size and view
	You can adjust the font size or view option according to your personal preference by changing the settings provided in the browser.

1.7

Service Fee

The mobile hangseng.com service is free of charge, but normal banking and transaction charges may apply when you access Hang Seng Mobile Trading. Please refer to the Hang Seng Mobile Trading FAQs for details. Please also check with your telecommunications service provider about data transmission and/or other charges that may apply to using the Internet via your mobile handset, particularly when you are travelling outside Hong Kong and using a roaming service.

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2.	Connection

2.1	Telecommunications service provider
	Mobile hangseng.com can be accessed via the network of any local or overseas telecommunications service provider.

2.2	Type of telecommunications service
	You can use a 2G, 3G, HSDPA or Wi-Fi service. However, you must have a mobile internet service plan and mobile handset that can support Internet access.

2.3	Internet Connection
	Access to the Internet may also involve set-up procedures on your mobile handset for some fixed IP SIM cards. Please check with your telecommunications service provider for details and up-to-date instructions.

2.4	Connection speed
	The connection speed may vary for different telecommunication service providers, different data usage plans,and different geographical locations. If you experience a slow response when mobile web browsing or during data transmission, please check with your telecommunication service provider.

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3.	BlackBerry

3.1	Internet Connection
	It depends on the service plan provided by your telecommunication service provider. You may use Internet browser, BlackBerry browser or WAP browser to connect to the Internet. Different data transmission charges may apply. Please check with your telecommunication service provider for details.

3.2	Emulation Mode
	Upon accessing mobile hangseng.com, if you find an “IBM WebSphere Portal” page instead of the homepage of mobile hangseng.com, please select “BlackBerry” in Options > Browser Configuration > Emulation Mode.

3.3	Suggested font type and size
	Mobile hangseng.com is best viewed with the following settings: In Options > General Properties, select: Default Font Family: BBMillbank Default Font Size: 8 Minimum Font Size: 8 Minimum Font Type: Normal

3.4	Unable to access mobile hangseng.com homepage
	If you cannot access mobile hangseng.com homepage page, please follow the steps below to clear the cache in order to resolve the problem: To Clear Cache • Press BlackBerry Menu button (left of the track ball) • Go to Options > Cache Operations • Click on both of the [Clear] buttons under "Content Cache" and "Cookie Cache" • Return to BlackBerry menu, click on [Close] • Restart browser

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Smart Tips

	Supported Handsets
	Usage Tips