| What specific security measures should I take for Hang Seng Mobile Trading? |
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| (1) |
You should install virus detection software on your mobile handset to protect against viruses such as trojan horses. You should update this software regularly to ensure you have the best possible protection. |
| (2) |
You should download and apply security updates and patches to your mobile browser when they are made available. These are designed to provide you with protection from known possible security problems. |
| (3) |
To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources. |
| (4) |
Do not install pirated software or software from unknown sources. |
| (5) |
Know everyone who uses your mobile handset and limit unauthorised access. |
| (6) |
Do not leave your mobile phone unattended during an open e-Banking session. Always disconnect from the Internet when you have finished using Mobile Trading. |
| (7) |
Do not perform mobile trading transactions in public places to minimise the risk of security threats such as "shoulder surfing" of logon credentials. |
| (8) |
Do not access Hang Seng Mobile Trading from a mobile handset that is shared with other people, as it may be difficult to ensure the handset is free of hacker or spyware programmes. |
| (9) |
Ensure all other Internet sessions are closed before you logon to Hang Seng Personal e-Banking. While you have an e-Banking session open, we recommend you do not open other Internet browser sessions and access other sites. This can help to ensure your financial information remains confidential and guard against unauthorised access via other websites. |
| (10) |
Type in the URL https://mobile.hangseng.com to guarantee that you are accessing the authentic Mobile Trading site of Hang Seng Bank. Bookmark this URL to your favourites and use this bookmark to access the site in the future. |
| (11) |
Always remember to log off properly using the "Logoff" button when you have completed your Hang Seng Mobile Trading activities. |
| (12) |
Review your account regularly and always keep good records of your personal finances. |
| (13) |
Be aware of the potential for fraudulent SMS messages. The Bank will never request or invite customers to logon to its e-Banking service via a SMS message. |
| (14) |
To minimise the risks should your mobile phone be lost or stolen, do not save your e-Banking User Name or Password in the phone’s T9 dictionary. |
| (15) |
You can set a password/PIN lock on your mobile phone to provide additional protection. |
| (16) |
Check that the security padlock on your internet browser is “locked” to ensure the connection is secure and protected by SSL. You should also check that the domain of the URL is https://mobile.hangseng.com. |
| (17) |
If you leave your mobile handset idle for a certain period of time during a mobile trading session, the session will automatically be terminated to help prevent unauthorised access. |
| (18) |
For online security information for general Internet users and general online security tips, please refer to http://www.hangseng.com/hsb/eng/security/summary/index.html. You may want to print a hard copy of this security information page for reading offline. |