 Technical Tips
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| This section provides general technical tips on using Hang Seng Mobile Trading. For detailed instructions on operating your mobile handset, please refer to the user guide of your mobile handset or contact your mobile handset manufacturer.
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1. Access |
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| 1.1 |
URL
To access Hang Seng Mobile Trading, enter
"https://mobile.hangseng.com"
in the URL field of the web browser. |
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| 1.2 |
Bookmark
You are advised to bookmark Hang Seng Mobile
Trading on your first visit so that you
can easily access the website upon subsequent
visits. |
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| 1.3 |
Access via mobile handsets
If you cannot access Hang Seng Mobile Trading,
check whether your mobile handset and browser
version are included in our Supported
Mobile Handset List.
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| 1.4 |
Access via PC
You cannot access Hang Seng Mobile Trading
via your PC. Hang Seng Mobile Trading
is only accessible using a supported mobile
handset. |
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| 1.5 |
Legitimate website
At the legitimate Hang Seng Mobile Trading
website:
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the padlock icon, which
indicates encrypted data transfer,
will be locked. |
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the URL will always start with https://mobile.hangseng.com. |
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the certificate will be issued to
“mobile.hangseng.com”
by Verisign |
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| 1.6 |
Log off and timeout
Always log off when leaving Hang Seng Mobile
Trading. For security reasons, your
session will be automatically terminated
if it is left idle for a certain period
of time. |
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| 1.7 |
Error message
If you have already accessed and try to
re-access Hang Seng Mobile Trading via https://mobile.hangseng.com,
you may see the following error message:
“Error
500: Filter [MCSFilter]: filter is unavailable.”
In this case, you will need to close the
browser completely by terminating the browser
application in the running program list
and then re-open it again in order to re-access
Hang Seng Mobile Trading. If this problem
persists after closing the browser, please
reboot your mobile handset.
For example, for Windows Mobile
To
terminate the browser application |
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Go to Start
> Setting > System tab
> Memory |
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In the Running Programs
tab, select “Internet
Explorer” |
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Press [Stop] |
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| 2. Connection |
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| 2.1 |
Internet Connection
Access to the Internet may also involve
set-up procedures on your mobile handset
for some fixed IP SIM cards. Please check
with your telecommunication service provider
for details and up-to-date instructions. |
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| 2.2 |
Connection speed
The connection speed may vary for different
telecommunication service providers, different
data usage plans,and different geographical
locations. If you experience a slow
response when mobile web browsing or during
data transmission, please check with your
telecommunication service provider.
For better user experience in using Forex
& Gold Margin Trading, you are recommended
to use 3G network (or faster), which has
better connection speed than 2G network.
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| 2.3 |
Transmission interruption
If you encounter a transmission interruption
when you are placing, amending, or cancelling
an order instruction/fund transfer transaction,
please refer to Order Status (for Securities
Trading), Cancel and Enquire Order (for
Forex & Gold Margin Trading), or Account
Balance (for Fund Transfer) to check whether
your instruction/transaction has been received/completed.
If you have any enquires, please call
our hotlines:
Enquiries regarding your Securities
Trading order status
Automated Securities Trading Hotline:
2166-6888
Manned Securities Trading Hotline: 2532-3838
Enquiries regarding Forex & Gold
Margin Trading
Automated Trading Hotline: 2913-3688
Manned Trading Hotline: 2913-3388
General enquiries about Hang Seng
Mobile Trading
Customer Service Hotline: 2822-0202
Alternatively, you can visit any of our
branches to make an enquiry.
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| 2.4 |
Roaming
GPRS roaming in mainland China may not be
available through some telecommunication
service providers. In this case, you
can manually select a network.
For example, for Windows Mobile
To
select network connection |
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Tap on the Connectivity
icon |
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Click on Settings
in the pop-up box |
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Change Network Selection
to Manual |
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After the mobile handset returns
a list of available networks,
select a network |
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Please check with your telecommunication
service provider for details and up-to-date
instructions. |
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| 2.5 |
Auto-refresh
Some pages such as Real-time Quote (Auto
Update) in Forex & Gold Margin Trading
will be automatically refreshed after a
pre-defined interval. You are recommended
to exit these pages after use as it may
incur data transfer fee charged by your
telecommunication service provider based
on the data volume. For details on the data
transfer fee, please check with your telecommunication
service provider. |
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3. Page Navigation and Input |
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| 3.1 |
Language switch
The language displayed on the logon page
for Hang Seng Mobile Trading is subject
to the default language of your mobile handset.
You can toggle between the Chinese
and English versions by clicking on the
language icon at the top right corner of
the logon page (for the input of Date of
Birth) and subsequent pages. |
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| 3.2 |
Duplicate clicks of button
Do not press
any button twice. After you press
a button in Hang Seng Mobile Trading, it
may take a while before you get a response,
depending on the connection speed and network
traffic. If you receive a “duplicate
clicks of button or manual reload of screen”
system message, you may have submitted the
instruction/transaction more than once.
If you encounter a transmission interruption
when you are placing, amending, or cancelling
an order instruction/fund transfer transaction,
please refer to Order Status (for Securities
Trading), Cancel and Enquire Order (for
Forex & Gold Margin Trading), or Account
Balance (for Fund Transfer) to check whether
your instruction/transaction has been received/completed.
If you have any enquires, please call
our hotlines:
Enquiries regarding your Securities
Trading order status
Automated Securities Trading Hotline:
2166-6888
Manned Securities Trading Hotline: 2532-3838
Enquiries regarding Forex & Gold
Margin Trading
Automated Trading Hotline: 2913-3688
Manned Trading Hotline: 2913-3388
General enquiries about Hang Seng
Mobile Trading
Customer Service Hotline: 2822-0202
Alternatively, you can visit any of our
branches to make an enquiry.
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| 3.3 |
Font size and view
You can adjust the font size or view option
according to your personal preference by
changing the settings provided in the browser.
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| 3.4 |
Masked input
Log-on credentials such as Date of Birth
and Password are masked with asterisks on
the log-on screen. However, due to
the inherent input features of certain mobile
handsets (such as non-smartphones), the
information that you have input may be displayed
for a short while before it is masked.
You should ensure that you take appropriate
measures when entering your logon credentials
to prevent them from being inadvertently
disclosed to anyone else. |
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| 3.5 |
"Back" browser button
Avoid using the web browser's "Back"
button to go to previous pages. Always use
the buttons and links in the website to
navigate between pages. Although you may
be able to use the ‘Back’ button
to return to previous pages, you cannot
place securities trading orders or make
transfer funds through your account if you
have properly logged off Hang Seng Personal
e-Banking. |
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| 3.6 |
Closing web browser
Closing the web browser will NOT successfully
log off your Hang Seng Personal e-Banking
session. Always log off by clicking the
“Logoff” button on the website. |
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4. BlackBerry |
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| 4.1 |
Internet Connection
It depends on the service plan provided
by your telecommunication service provider.
You may use Internet browser, BlackBerry
browser or WAP browser to connect to the
Internet. Different data transmission charges
may apply. Please check with your telecommunication
service provider for details. |
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| 4.2 |
Security Padlock
Please check that the security padlock on
your Internet browser is "locked" to ensure
the connection is secure and protected by
SSL. You are advised to continue the logon
process only when the security padlock is
"locked“. If the padlock is not locked,
secure logon and data transmission is not
guaranteed. Please check with your telecommunication
service provider for details. |
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| 4.3 |
Emulation Mode
Upon accessing Hang Seng Mobile Trading,
if you find an “IBM WebSphere Portal”
page instead of the logon screen of Hang
Seng Mobile Trading, please select “BlackBerry”
in Options > Browser Configuration > Emulation
Mode. |
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| 4.4 |
Suggested font type and size
Hang Seng Mobile Trading is best viewed
with the following settings:
In Options > General Properties, select:
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Default Font Family: BBMillbank
Default Font Size: 8
Minimum Font Size: 8
Minimum Font Type: Normal |
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| Smart Tips |
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| Contact
Us |
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Customer
Service Hotline
2822 0202 |
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