| |
| 2.1 |
Internet Connection
Access to the Internet may also involve
set-up procedures on your mobile handset
for some fixed IP SIM cards. Please check
with your telecommunication service provider
for details and up-to-date instructions. |
| |
|
| 2.2 |
Connection speed
The connection speed may vary for different
telecommunication service providers, different
data usage plans,and different geographical
locations. If you experience a slow
response when mobile web browsing or during
data transmission, please check with your
telecommunication service provider.
For better user experience in using Forex
& Gold Margin Trading, you are recommended
to use 3G network (or faster), which has
better connection speed than 2G network.
|
| |
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| 2.3 |
Transmission
interruption
If
you encounter a transmission interruption
when you are performing the following transactions
or applications, please refer to the following
to check whether your instruction/transaction
has been received/completed.
| Services |
Action |
Follow-up action |
Hotlines |
| Securities Trading |
Place, Amend,
Cancel Order instruction |
Refer to Order
Status to check whether your instruction
has been received. |
Automated Securities Trading Hotline:
2166-6888
Manned Securities Trading Hotline:
2532-3838 |
Forex & Gold
Margin Trading |
Place, Amend,
Cancel Order instruction |
Refer to Cancel
and Enquire Order to check whether
your instruction has
been received. |
Automated Trading Hotline:
2913-3688
Manned Trading Hotline:
2913-3388 |
| Fund Transfer |
Perform fund
transfer transaction |
Refer to Account Balance to check
whether your transaction has been completed.
|
Customer Service Hotline:
2822-0202 |
| Travel Insurance |
Submit Travel
Insurance application |
Check whether you have received
a confirmation SMS to your mobile handset
or a Policy Schedule in the “Inbox
Message” in your Hang Seng Personal
e-Banking. |
Hang Seng General
Insurance
Customer Service Hotline:
2198-7878 |
Alternatively, you can visit any of our
branches to make an enquiry. |
| |
|
| 2.4 |
Roaming
GPRS roaming in mainland China may not be
available through some telecommunication
service providers. In this case, you
can manually select a network.
For example, for Windows Mobile
To
select network connection |
• |
Tap on the Connectivity
icon |
• |
Click on Settings
in the pop-up box |
• |
Change Network Selection
to Manual |
• |
After the mobile handset returns
a list of available networks,
select a network |
|
Please check with your telecommunication
service provider for details and up-to-date
instructions. |
| |
|
| 2.5 |
Auto-refresh
Some pages such as Real-time Quote (Auto
Update) in Forex & Gold Margin Trading
will be automatically refreshed after a
pre-defined interval. You are recommended
to exit these pages after use as it may
incur data transfer fee charged by your
telecommunication service provider based
on the data volume. For details on the data
transfer fee, please check with your telecommunication
service provider. |
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