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Personalised Customer Services
Prestige Banking provides you with a range of specialist services and offers that will enrich many aspects of your life.
Personal Concierge Service
Looking for suggestions of a good restaurant? Or a gift recommendation for a special occasion? Our Personal Concierge Service, (1) offered exclusively to Prestige Banking customers, is available to help you with the arrangements for important events.

What's more, the service is always ready to help you make reservations for hotels and airline tickets, and can help with emergency arrangements for lost credit card - particularly handy if you are travelling overseas.

Simply accept the offer of a pre-approved Prestige Banking Platinum Card (2) to start enjoying unrivalled rewards and privileges.





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Customer Relationship Manager
In addition to round-the-clock banking via the Internet and telephone channels, a designated Customer Relationship Manager will ensure you get the most out of Hang Seng Bank. Your Relationship Manager will take care of your financial and investment needs according to the information you supplied to the bank including your investment objective, risk tolerance levels, etc.
Prestige Banking Centres and Counters
Our Prestige Banking Centres offer the latest financial information, professional investment reports and financial publications. Moreover, you enjoy efficient service at the dedicated Prestige Banking counters offered in all branches. We have also set up Prestige Banking Centres at our Mainland branches.
24-hour Manned Phone Banking Service
You can manage your finances with ease by contacting our Customer Service Representatives through our exclusive 24-hour Prestige Manned Phone Banking Hotline or 24-hour Mainland Toll-free Prestige Manned Phone Banking Hotline(3).
(1) Personal Concierge Service is only applicable to the holder of Hang Seng Prestige Platinum Card. The relevant service and information are provided by Visa/ MasterCard International/ other third party service providers and Hang Seng Bank Limited (the "Bank") assumes no responsibilities for such service and information. Customer agrees to be bound by the terms and conditions for the service provided by Visa/ MasterCard International/ other third party service providers which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to Visa/ MasterCard International/ other third party service providers. Customers may need to provide personal data or other information to Visa/ MasterCard International/ other third party service providers for the purpose of provision of the service to customer. In case the provision of any such service incurs any charges (including but not limited to applicable local tax and any commission payable to any agent), the customer will be responsible for such charges.
(2) The Bank shall have the final decision on the approval of the Prestige Banking Platinum Card.
(3) The service is intended for the use of existing customers only. The use of fixed-line telephone is free of charge while charges apply to mobile phone. For charges details, please contact relevant service providers. The Bank is not responsible in any manner for any direct, indirect, special or sequential damages if this restriction is not observed by the customer.

Remarks:
  • Please refer to the terms and conditions of respective products and services for details.
  • Hang Seng Bank Limited (the "Bank") reserves the right to suspend, vary or discontinue any promotion offers and services at any time without further notice. The Bank also reserves the right to revise any interest rates, fees and charges from time to time subject to the Bank's notice for any such variation. In case of dispute, the decision of the Bank shall be final.
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