Business e-Banking Security

In Business e-Banking, your information is protected through various security measures, including:

	Security Device
	Automatic Logoff
	Delegation with Control for Every Transaction
	EV SSL Certificate

Security Device


	First-time Registration
	Logon
	Security Device Replacement

	First-time Registration
	1. Please have your security device, Alpha PIN and Numeric PIN ready. Go to the Hang Seng Business e-Banking page at www.hangseng.com/business/e-Banking and click the “First-time Registration” button. The Business e-Banking registration page will be displayed in a pop-up window. Enter the following information and click “Continue” to proceed. - Account Number - Alpha PIN - Numeric PIN - Short Name - Company Name

	2. Create the following credentials for your logon and click “Continue” to proceed. - Logon username - Password - Password reset questions and answers - Security Device serial number - Security Code

	3. Enter your personal and business information, and click “Continue” to complete the registration.

	4. Registration completed. You may click “Continue” to proceed to your Business e-Banking account.

Top

	Logon
	1. Go to the Hang Seng Business e-Banking page at www.hangseng.com/business/e-Banking and click the “Logon” button. The Business e-Banking logon page will be displayed in a pop-up window. Enter your username and then click “Continue” to proceed.

	2. Enter your password and security code. The security code is displayed on the security device by clicking on the button on the left of the LCD screen. Click “Continue” to proceed.

	3.Click on the drop-down box to select the business name representing the portfolio you want to operate in Business e-Banking. Then click “Go” to proceed.

Top

Security Device Replacement

The battery in the Security Device has been designed to last three to five years. When a Security Device battery is going to expire, it will display the following indicator when the device is turned on.

Indicator	Estimated Battery Life Remaining
BATT5	5 weeks
BATT4	4 weeks
BATT3	3 weeks
BATT2	2 weeks
BATT1	1 week
BATT0	Battery Life is exhausted

After the above indicator is displayed, you can still proceed to logon to Business e-Banking by pressing the button again to obtain the security code. Hang Seng Bank recommends you to replace the Security Device at your earliest convenience to avoid the expiration of the Security Device battery, which will prevent you from logging on to our system.

How do I replace my Security Device when the battery is low?

See which of the following scenarios you are in:
A. Your existing Security Device indicates the battery will soon expire
B. The battery of your existing Security Device battery has expired; or your Security Device is no longer functional or lost.

A. Security Device with battery that will soon expire
1.Obtain a new Security Device in person at one of our branches. 2. Upon successfully obtaining a new Security Device, logon to Business e-Banking with your existing device and click “Replace Security Device” on the business selection page.
3. Enter the Security Code from your existing security device. Click “Continue” to proceed.
4. Enter the new Security Device Serial Number and the Security Code from the new Security Device. Click “Continue” to proceed.
5. The replacement process is complete. You should use the new Security Device to logon to Business e-Banking from now on. Click “Continue” to go back to the business selection page.

B. Existing Security Device has an expired battery or is no longer functional or lost
1. Call our Business e-Banking Customer Service Hotline at 2998 9788 to arrange replacement of your device. 2. An alpha PIN and a numeric PIN collection advice will be sent to your company’s registered address. 3. Bring the numeric PIN collection advice to the collection branch stated in the advice to pick up the numeric PIN and a new Security Device.
4. Prepare your Alpha PIN, Numeric PIN and new Security Device. Go to the Hang Seng Business e-Banking page at www.hangseng.com/business/e-Banking and click the “Logon” button. The Business e-Banking logon page will be displayed in a pop-up window. Enter your username. Click “Continue” to proceed.
5. Enter your password. Click “Continue” to proceed.
6.Enter the following information: - Principal Account Number - Short Name - Alpha PIN - Numeric PIN - New Security Device Serial Number - Security Code from new Security Device Click “Continue” to proceed.
7. The registration of the new Security Device is complete. Click “Continue” to go back to the business selection page.

Top

Automatic Logoff

If a banking session is unattended / inactive for a certain period, it will be terminated automatically to protect your interests. To help prevent unauthorised access to your bank account and related information, we strongly advise you not to leave e-Banking devices unattended if your banking session is still open.

Top

Delegation with Control for Every Transaction

To better monitor account activities, the Primary User can set up single / dual management control. For specific transaction types, the Primary User can assign different daily transaction limits for each signing group. Each user will be under the specific signing group assigned by the Primary User.

Top

Introducing “EV SSL Certificate”

Since 26 July, 2009, Hang Seng Business e-Banking has introduced a new Internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). With this verification certificate in place, you can instantly know you are on a genuine Hang Seng Business e-Banking website.

Once the new certificate has been introduced, you will see a change to the URL address bar area at the top of your browser when you visit Hang Seng Business e-Banking. The name of the certificate owner (HANG SENG BANK LTD) will be displayed either on the URL address bar or near the top of the browser. This indicates the successful verification of the site's identity.

For example, in Microsoft Internet Explorer, the URL address bar will turn green with the company and certificate issuer names displayed in alternation.

Here are the minimum requirements of your browser version to take advantage of the new feature (The changes may vary slightly in different browsers.):

Microsoft Internet Explorer 7.0 or above

Mozilla Firefox 3 or above

Apple Safari 3.2 or above

Google Chrome

Top

Business e-Banking Service Hotline 2998 9788