Established in 1933, Hang Seng Bank is Hong Kong's largest locally incorporated listed bank in terms of market capitalisation. We serve more than one-third of the territory's population.

We operate more than 140 branches and automated banking centres in Hong Kong, a network of 13 mainland China outlets, a branch in Macau and a representative office in Taipei.

The Bank has invested over RMB3.1 billion in the development of a Mainland branch network and the acquisition of a 15.98% stake in Industrial Bank.

In 2005, The Asset named us 'Best Domestic Bank in Hong Kong' for the sixth consecutive year. We were also ranked as the strongest bank in Asia in the Asian Banker 300.

VISION
Our major goal is to create increasing value for our shareholders. We plan to achieve this by becoming the leading regional bank in Greater China, focusing particularly on southern China and the Yangtze River Delta region. Our strategy not only involves providing tailor-made, seamless financial solutions for our customers, but also working to enrich the communities in which we operate.

CUSTOMER GROUPS
Our business in Hong Kong is structured into four main customer groups.

Personal Financial Services
Personal Financial Services provides banking and wealth management services to personal customers. Banking services include deposits, credit cards, and mortgages and other retail lending, while wealth management covers services such as insurance and investment.

Personal Financial Services contributed HK$7,686 million, or 57.5 per cent, to our pre-tax profit in 2005.

Commercial Banking
Commercial Banking manages our relationships with middle-market companies and small and medium-sized enterprises (SMEs).

Commercial Banking contributed HK$1,078 million, or 8.1 per cent, to our pre-tax profit in 2005.

Corporate and Institutional Banking
Corporate and Institutional Banking handles relationships with large corporate and institutional customers.

Corporate and Institutional Banking contributed HK$507 million, or 3.8 per cent, to our pre-tax profit in 2005.

Treasury
Treasury engages in interbank and capital markets activities and proprietary trading. Treasury also manages the funding and liquidity positions of Hang Seng and other market risk positions arising from banking activities.

Treasury contributed HK$1,072 million, or 8 per cent, to our pre-tax profit in 2005.

At a Glance
 
2005
2004*
(restated)
FINANCIAL    
Profit attributable to shareholders (HK$ million) 11,342 11,364
Earnings per share (HK$) 5.93 5.94
Dividends per share (HK$) 5.20 5.20
Dividends paid (HK$ million) 9,942 9,942
Return on average shareholders' funds (%) 27.5 28.5
Return on average total assets (%) 2.0 2.2
Cost efficiency ratio (%) 28.0 26.4
Average liquidity ratio (%) 45.1 47.2
Total capital ratio (%)** 12.8 12.0
Tier 1 capital ratio (%)** 10.4 10.8
Tax expenses (HK$ million) 1,795 1,711
SOCIAL    
Number of outlets (31 Dec in Hong Kong and mainland China) 168 170
Number of employees (FTE) 7,845 7,542
Charitable donations and community sponsorships (HK$ million) 16 22
Volunteer hours 4,683 2,999
ENVIRONMENTAL    
Greenhouse gas emission per person (tonnes CO2/FTE) 3.61 3.62
Greenhouse gas emission per m2 (tonnes CO2/m2) 0.21 0.21
Greenhouse gas emission (kilotonnes CO2) 26.4 26.2
Electricity consumption (GWh) 33.3 32.9
Gas consumption (GWh) 0.86 0.86
Water consumption (000 m3) 91 101
Paper / cardboard waste recycled (tonnes) 828 799
IT / electrical waste reused (tonnes) 39 37
General office waste (tonnes) 533 942

CO2: Carbon dioxide
FTE: Full-time equivalent
GWh: Gigawatt-hours
m2: Square metres
m3: Cubic metres
* Comparative figures have been restated to reflect the adoption of a number of new and revised Hong Kong Financial Reporting Standards and Hong Kong Accounting Standards.
** The capital ratios take into account market risks in accordance with the relevant Hong Kong Monetary Authority guideline under the Supervisory Policy Manual.