If you have received a Security Device from Hang Seng Bank, please follow the steps below to activate the Security Device via Personal e-Banking after 26 June 2005.


Logon via your Hang Seng Personal e-Banking

Input Your User Name





Input Your Date of Birth and Password







Select "Activate Security Device" under “Customer Service”





You will be asked to input three random digits of your HKID/ Passport for verification







Press the left button on your Security Device, then input the 6-digit Security Code





Input the Serial Number on the back of the Security Device






You will see a notification message upon successful activation.





If you have any questions, please call our Customer Service Hotline at 2822 0228 (Press 6 and 3 after language selection).