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Exchange
Rate Criteria - You can specify the target
exchange rate to be exchanged. Exchange rates are checked
at regular intervals and your specified amount will be
transferred when the target exchange rate is hit. |
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Amount
Criteria - Enable you to specify a fixed
amount or variable amount* by setting a minimum balance to
be left in the debit account; the remaining balance will
be transferred to the chosen currency. |
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Frequency
and Date Criteria - Allow you to specify
the frequency and exact date to check and execute your
instruction. For example, you can choose weekly or a
specific day of every month. You can also specify the No.
of Times of Executions required. When the specified number
of times have been executed, the instruction will stop
automatically. If you do not specify the No. of Times of
Executions, the instruction will continue to be checked
and/or executed at the chosen frequency. |
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There are optional criteria such as
suspension period, expiry date and cumulative maximum
transfer amount over a pre-defined period to further suit
your specific needs. |
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Besides Personal e-Banking and Business
e-Banking, you can also apply for the Currency Switching
Service via Operator-assisted Phone Banking Service+
or at any Hang Seng Bank branch.
Please refer to the Important Notes below for the service
details.
For enquiries, please call our
Customer Service Hotline 2998 9898.
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Only applicable to Integrated
Account of Prestige Banking / Preferred Banking, Integrated
Account and Integrated Business Solutions IBS Account
customers. |
| * |
Variable amount is only
applicable to customers who make instructions via Personal
e-Banking only. |
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Only applicable to Integrated
Account of Prestige Banking / Preferred Banking and
Integrated Account customers who have enrolled CSR Phone
Banking Service. |
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Important Notes for Currency
Switching Service: |
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1. |
All amount criteria specified,
i.e. transfer amount, debit account minimum balance, etc. are
calculated based on the day end balance of the debit account on
the business day prior to the transfer date (the
"Evaluation Time"). This transfer will still be
executed even if the account balance has changed between the
Evaluation Time and the actual time of transfer unless the debit
account available balance is insufficient or the transfer amount
is above or below the maximum or minimum transfer amount
respectively. |
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2. |
Exchange rate criteria are checked
against the Bank's prevailing buying/selling rates on an hourly
interval basis during business days from Monday to Friday from
around 09:00 to 17:00 and from around 09:00 to 13:00 on
Saturday. |
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3. |
Instructions made via
Operator-assisted Phone Banking Service and branches for set-up
/ modification / deletion before 19:00 (Monday to Friday) /
before 13:00 (Saturday) will be effective on the next business
day. Instructions made via Operator-assisted Phone Banking
Service after the above specified time will be effective on the
second business day after the date when the instructions are
made.
Instructions made via Personal e-Banking and Business e-Banking
Service for set-up / modification before 20:00 (Monday to
Friday) / before 17:00 (Saturday) will be effective on the next
business day (except modifications of credit account currency
and target exchange rate), while these instructions made after
the above specified time will be effective on the second
business day after the date when the instructions are made.
Instructions for modification of credit account currency or
target exchange rate or deletion made via Personal e-Banking and
Business e-Banking before 17:00 (Monday to Friday) / before
13:00 (Saturday) will be effective within 1 hour after the
instructions are made, while these instructions made after the
above specified time will be effective on the next business day.
To modify instruction on the expiry date or on the day when the
specified number of times of executions is achieved, customer
must extend the expiry date of the instruction or set additional
number of times of executions respectively at the same time
before 20:00 (Monday to Friday) / before 17:00 (Saturday) and
such modification(s) will be accepted and effective on the next
business day. Instructions for modification made after the above
specified time will not be accepted. |
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4. |
Customer can only pre-set one
transfer-out instruction for each debit account. |
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5. |
The transfer will be executed at
the Bank's prevailing buying/selling rate provided that the
available credit balance of the debit account is equal to or
greater than the transfer amount and other criteria are matched. |
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6. |
In case of high volume of
transactions, some instructions may not be checked exactly at
the defined times. |
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The minimum limit listed below
applies to debit account currency. Instructions in which the
transfer amount denominated in the debit account currency is
below the minimum limit will not be executed. The maximum limit
listed below applies to both debit and credit account
currencies. Instructions in which the transfer amount is above
the lower maximum limit among the two currency denominations
will not be executed. Please refer to the table below for the
variety of currencies provided for the Currency Switching
Service and their respective maximum / minimum transfer amounts. |
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| Currency |
Branch /
Operator-assisted /
Personal e-Banking
and Business e-Banking
Min. Transfer Amount |
Branch /
Operator-assisted Phone Banking
Max. Transfer Amount |
Personal
e-Banking
and Business e-Banking
Max. Transfer Amount |
| AUD |
190 |
150,000 |
199,999.99 |
| CAD |
200 |
145,000 |
199,999.99 |
| CHF |
180 |
140,000 |
199,999.99 |
| CNY* |
1,100 |
20,000 |
20,000 |
| EUR |
110 |
85,000 |
99,999.99 |
| GBP |
80 |
60,000 |
99,999.99 |
| HKD |
1,000 |
780,000 |
9,999,999.98 |
| JPY |
15,000 |
9,000,000 |
9,999,999 |
| NZD |
230 |
180,000 |
199,999.99 |
| THB |
4,800 |
100,000 |
1,999,999.99 |
| USD |
130 |
100,000 |
249,999.99 |
| ZAR |
1,100 |
450,000 |
499,999.99 |
| * |
CNY is the currency code for Renminbi
(RMB). CNY can only be exchanged from / to HKD for the
time being. The maximum transfer amount for CNY as
mentioned in the above table also represents the maximum
transfer in and transfer out amount for CNY per day,
respectively, for each customer. If execution of an
instruction would render the total amount of transfer on
that day exceeding the maximum amount of transfer per day
for CNY, such an instruction shall not be executed at all.
CNY account is not available to IBS Account customers. |
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8. |
The Bank has the right to
determine and vary from time to time the scope and extent of the
Currency Switching Service. |
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9. |
The Bank may, at any time, without
giving notice or reasons suspend or terminate the Currency
Switching Service or its use by the Customer. |
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10. |
Investment involves risks. Please
refer to the Terms &
Conditions of Currency Switching Service for more details. |
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