Hang Seng Bank Limited

Points redemption for gifts? Reliable investment? It may be a scam!

		Please safeguard your credit card and banking information, including One-Time-Password (OTP)

		In addition to be used for payment transactions, OTPs are also used to authenticate your identity to bind your credit card to stored value facilities. If the one-time password was entered correctly, it means that the transaction has been authorized by you and you have agreed to allow the merchant to charge your credit card. Even if you dispute the transaction later, we cannot stop or cancel the transaction.

Scammer always says...

"Your membership points will be expired soon..."

Fraudsters set up fraudulent websites and send phishing emails/sms etc., using a pretext that your membership points are about to expire to lure victims into entering credit card information and one-time passwords to redeem gifts.

Before authorizing the transaction, please ensure that you have verified the contents of the one-time password, including but not limited to the last 4 digits of the credit card number, transaction type, merchant name, transaction currency and amount, etc. are correct.

"Low risk but high profitable investment..."

Fraudsters lure victims into investing and downloading fake mobile applications, and lure them to increase their investment amount with a small monetary return as bait. When the victim wants to get back the principal and profits, the scammer will procrastinate and request you to pay with different excuses.

		Do not download or install any suspicious software or mobile apps via link and invest carefully!

Hang Seng Digital Banking's Security Tips

Credit card security is under your control - Brand new "Block or unblock credit card" function

Your credit card security is important to us and we're constantly looking for better ways to protect you from fraud. From now on, you can temporarily block or unblock your credit card in Hang Seng Mobile App at any time to protect your credit card from fraudulent transactions or unauthorized payments.

For more fraud prevention measures,
please visit the Bank's Security Information Centre webpage.

Bank smart! Let's fight scam together!

In order to raise public awareness of suspicious calls originating from outside Hong Kong, starting from this month, mobile network operators in Hong Kong have started to send a standard alert message 'Call is from outside Hong Kong. Beware of deception.' to the mobile user receiving an incoming "+852" call. Even if the caller number display has no "+" sign, members of the public should always stay vigilant when using telecommunications services and never disclose personal information or transfer money to unknown callers to protect themselves from losses.

Are you in doubt of being scammed? Please contact us immediately:

Credit card transaction: 24-hour Credit Card Customer Service Hotline listed on the back of the card

Bank account transaction: Phone Banking Hotline (852) 2998 8022 for Signature customers, (852) 2998 9188 for Prestige Banking customers, (852) 2822 8228 for Preferred Banking customers, (852) 2912 3456 for Integrated Account customers and (852) 2822 0228 for other customers

Or please contact police anti-deception hotline 18222

This is a computer generated email and no signature is required. Please do not reply to this email. The English version of this email shall prevail whenever there is a discrepancy between the English and Chinese versions.

If there are any changes in your contact information, please update it by logging on to Hang Seng Personal e-Banking (Desktop version) or Hang Seng Mobile App with your Security Device or Mobile Security Key. You can also download the Update of Customer's Information Form from Hang Seng Bank website and return the completed form to any of our branches or mail to: Hang Seng Bank Ltd., GPO Box 3013, Hong Kong.

Please visit Hang Seng Bank website for Online Important Notices (Hang Seng Bank website > Bottom menu > Online Terms & Conditions).

Security reminder: Hang Seng Bank maintains strict security standards and procedures to prevent unauthorised access to information about its customers. We will not contact you by email to request you to validate personal information such as user ID, account number or password. If you receive such an email, please contact us.

83 Des Voeux Road Central Hong Kong