Hang Seng Bank Limited

Travelsure Protection Plan Summer Quintuple Offer
Enjoy up to 35% premium discount and Haagen-Dazs™ Single Scoop Voucher
Free Extra Vehicle Rental Excess Coverage and Natural Disaster Extension

Dear Customer,

Hang Seng Bank

Notes:

Designated enrolment methods refer to Mobile Enrolment Channel (using a smartphone to log onto Hang Seng Personal e-Banking), Hang Seng Personal e-Banking,

, 24-hour Enrolment Hotline and Hang Seng Credit Card Customer Service Hotline.

The premium discount offer is applicable to successful enrolment in a Single Trip Cover via the following designated enrolment methods:

Enrolment Methods

First-time Successful Enrolment Customers^

Selected Customers^#

•	Mobile Enrolment Channel(using smartphone to log onto Hang Seng Personal e-Banking)

35% premium discount

•	Mobile Enrolment Channel (using smartphone to enrol via Hang Seng homepage)

30% premium discount

35% premium discount

•	Hang Seng Personal e-Banking

•

• 24-hour Enrolment Hotline

• Hang Seng Credit Card Customer Service Hotline

^ "First-time Successful Enrolment Customers" refers to customers who have not successfully enrolled in the Travelsure Protection Plan Single Trip Cover in the capacity of the policyholder in the past 24 months.
# "Selected Customers" refers to customers who have successfully enrolled in the Travelsure Protection Plan Single Trip Cover in the capacity of the policyholder in the past 24 months and will be entitled to an additional “Loyalty Reward” premium discount of 5% (i.e. 35% premium discount in total) if they successfully enrol in a Single Trip Cover again via

, Hang Seng Personal e-Banking, 24-hour Enrolment Hotline or Hang Seng Credit Card Customer Service Hotline.

Upon successful enrolment in the Travelsure Protection Plan Single Trip Cover within the promotion period via any designated enrolment method, the policyholder will receive a Häagen-Dazs™ Single Scoop Voucher per Travelsure insurance policy provided that the net premium amount of the policy concerned equivalent to HKD300 or above. "Net Premium Amount" refers to the payable premium amount after applying premium discount and any applicable gift voucher(s).

QBE General Insurance (Hong Kong) Limited (“QBE GIHK”) will reimburse the Insured Person if the rental vehicle being driven by the Insured Person is involved in a collision or such vehicle is stolen or damaged during the Journey and the rental agreement includes an excess or excludes tyres, windscreen and undercarriage, which makes the Insured Person liable for the loss or damage of the Rental Vehicle, QBE GIHK will pay the rental vehicle excess up to the maximum claim of HKD50,000, subject to benefit Vehicle Rental Excess Coverage is payable and the original maximum amount payable under this benefit has been exceeded. QBE GIHK will also cover for the loss or damage to tyres, windscreen and undercarriage if excluded in the rental agreement up to HKD50,000. This Coverage Top-up is applicable to the Single Trip Cover Policy of Area 2 and 3 successfully enrolled during the promotion period. The Insured Person must take relevant comprehensive motor vehicle insurance provided by the rental organization against loss or damage to the rental vehicle during the rental period.

It is hereby noted and agreed that Section 8 – Loss of Deposit or Cancellation and Section 9 – Curtailment of the policy is extended to cover the loss of irrecoverable pre-paid cost or additional cost incurred arising from Natural Disaster in the country of destination up to the maximum claim of HKD30,000, subject to Policy terms and conditions. If whilst the Policy is in force, an Insured Person suffers an Injury due to a Natural Disaster, which directly and independently of all other causes results in Accidental Death or Permanent Disablement, QBE GIHK will pay subject to Policy terms and conditions, an additional claim amount under Section 2 – Personal Accident up to HKD300,000. In the event of Medical Expenses is incurred as a direct result of Natural Disaster, QBE GIHK will pay subject to Policy terms and conditions, an additional claim amount of Medical Expenses under Section 1 – Medical and Other Expenses up to HKD150,000. Natural Disaster means a landslide, lightning, typhoon, earthquake, volcanic eruption, tsunami, hurricane or sandstorm. This Extension is applicable to the Single Trip Cover successfully enrolled during the promotion period, and will not cover Natural Disaster(s) occurred in the country of planned destination prior to the insurance application.

During the Promotion Period, Travelsure Protection Plan Single Trip Cover is available to customers who is aged under 100 (at the departure date). However, the maximum amount for the benefits of Medical and Other Related Expenses and Personal Accident will be limited to 50% if the Insured Person is aged 70 or above (at the date of incident).

During the Promotion Period, the customers aged from 75 to 99 (on the departure date) can enrol Travelsure Protection Plan Single Trip Cover via the 24-hour Enrolment Hotline.

Only applicable to the Travelsure Protection Plan Annual Global Cover or Single Trip Cover – Area 2 (including Mainland China, Bangladesh, Brunei, Cambodia, Guam, India, Indonesia, Japan, Korea, Laos, Macau SAR, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Taiwan, Thailand, Tinian and Vietnam) and Area 3 (refers to Worldwide). For an Insured Person aged 70 or above (on the day of injury), the maximum amount for the benefits of Medical and Other Expenses and Personal Accident will be limited to 50%. For an Insured Person aged under 18 (on the day of death), the accidental death benefit will be limited to HKD100,000.

Extended to cover for acts of terrorism, except for loss, damage, death, Injury, Sickness, cost or expense of whatsoever nature directly or indirectly caused by, contributed by, resulting from or in connection with any acts of terrorism involving the use or release or the threat thereof of any nuclear weapon or device or chemical or biological agent, regardless of any other cause or event contributing concurrently or in any other sequence to the loss.

For Terms and Conditions for the promotion offers, please click here.

In the event of any discrepancy or inconsistency between the English version and the Chinese versions of the above information, the English version shall apply and prevail.

The Travelsure Protection Plan (the “Plan”) is underwritten by QBE General Insurance (Hong Kong) Limited which is authorised and regulated by the Commissioner of Insurance of the HKSAR. Hang Seng Bank Limited (“Hang Seng Bank”) is an insurance agent authorised by QBE GIHK ("QBE GIHK") for the distribution of the Plan. Premiums will be payable to QBE GIHK upon enrolment of the Plan. QBE GIHK would provide Hang Seng Bank commission and performance bonus accordingly in respect of the selling of the Plan. The existing staff remuneration policy on sales offered by Hang Seng Bank takes into account various aspects of the staff performance instead of focusing solely on the sales amount.

In respect of an eligible dispute arising between the Hang Seng Bank and the customer out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the product should be resolved between directly QBE GIHK and the customer.

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