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Terms and Conditions of the Hang Seng Personal e-Banking Promotion

General Terms and Conditions

1. The Promotion Period of the Hang Seng Personal e-Banking Promotion (“Reward”) is from 2 January to 30 June 2020 (both days inclusive) (“Promotion Period”).
2. The Promotion is applicable to the below Hang Seng Bank Limited (“Hang Seng”) customers (“Eligible Customers”):
   New Personal e-Banking Customers: The customers who did not register Hang Seng Personal e-Banking between 1 August 2019 and 31 December 2019 and successfully registered Hang Seng Personal e-Banking via hangseng.com (desktop version) or Hang Seng Personal Banking mobile app within the Promotion Period; and
   Existing Personal e-Banking Customers: All customers who hold a valid Hang Seng Personal e-Banking account on or before 31 December 2019.
3. “New Personal e-Banking Customers” and “Existing Personal e-Banking Customers” must maintain the Hang Seng account and remain the e-Banking service effective until 30 September 2020 in order to receive Reward.
4. Customers must be personal account customers who have a valid mobile number and email address under Hang Seng’s record in order to enjoy the Reward. For joint accounts, only the primary account holder is eligible for this reward.
5. Any logon that is found to be fraudulent will not be considered as eligible logon and the related customer will not be rewarded.
6. Hang Seng reserves the right to suspend, revise or terminate the above offer at any time and to amend the terms and conditions thereof from time to time. In case of any disputes, the decision of Hang Seng shall be final.
7. No person other than the Customer and Hang Seng (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these Terms and Conditions.
8. The Reward cannot be used in conjunction with other promotions/offers provided by Hang Seng.
9. These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
10. These Terms and Conditions are subject to prevailing regulatory requirements.
11. The English version of these terms and conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.

Terms and Conditions for “Personal e-Banking Lucky Draw on over 100 tech gadgets” (the “Lucky Draw”):

12. Eligible Customers who conduct designated items and fulfill the requirements in table below via Hang Seng Personal e-Banking or Hang Seng Personal Banking mobile app within the Promotion Period can earn the corresponding lucky draw entries as listed in the below table:

    Designated Item	Requirements	Maximum Lucky Draw Entries
    (1)   Logon to Hang Seng Personal e-Banking	The logon must be completed via hangseng.com (desktop version) or Hang Seng Personal Banking mobile app	1 entry per logon and the maximum luck draw entries is 1 entry/month
    (2)   Complete Online Bill Payment	The transaction amount must be HKD100 / CNY100 or above	1 entry per transaction and the maximum luck draw entries is 5 entries/day
    (3)   Complete 3rd party fund transfer in and out via FPS / Pay or receive money via FPS QR Code / Transfer to 3rd party via Virtual Assistant H A R O / Transfer between self-named Hang Seng Accounts via Virtual Assistant H A R O	The transaction amount must be HKD100 / CNY100 or above	1 entry per transaction and the maximum luck draw entries is 5 entries/day
    (4)   Complete Mobile Cash Withdrawal successfully	The transaction amount must be HKD100 or above	1 entry per withdrawal and the maximum luck draw entries is 5 entries/day
    (5)   Activate Mobile Security Key and Biometric Authentication for the first time	These services should remain active until 30 September 2020	10 entries/Promotion Period
    (6)   Register e-Statement service	These services should remain active until 30 September 2020	10 entries/Promotion Period
    (7)   Activate Push Notification service on Hang Seng Personal e-Banking mobile app	These services should remain active until 30 September 2020	10 entries/Promotion Period

13. Designated Item (5), (6) and (7) can only be activated / registered once within the Promotion Period, each Eligible Customer at most can only entitle for the corresponding lucky draw entry of that Designated Item(s) within the Promotion Period; while Designated Item (1), (2), (3) and (4) can be repeated within the Promotion Period, each Eligible Customer can entitle for the corresponding lucky draw entry repeatedly but is subject to the corresponding specified maximum lucky draw entries for each Designated Item and the maximum total number of lucky draw entries per day for each Eligible Customer is 10 entries.
14. The Lucky Draw will be conducted by Hang Seng on or before 30 September 2020 and a total of 100 winners will be drawn (“Winners”). Each Winner is entitled to redeem one of the prizes listed as below (“Lucky Draw Prizes”).

    Lucky Draw Prizes	Quota
    Smartphone (Value: HKD9,899 each)	8 Winners
    Smart watch (Value: HKD3,199 each)	20 Winners
    Portable game console  (Value: HKD 1,499 each)	30 Winners
    Home appliances gift voucher (Value: HKD1,000 each)	42 Winners

15. Hang Seng reserves the right to publicize the Winners’ list and the relevant information of the Lucky Draw Prize presentation ceremony for any marketing promotion purpose.
16. A redemption letter (“Redemption Letter”) will be sent by mail by Hang Seng to each Winners’ local correspondence addresses according to Hang Seng’s record at the time of mailing on or before 31 October 2020 for the purpose of Lucky Draw Prize redemption. The Winner must maintain the Hang Seng account and the e-Banking service shall still remain effective at the time when the Redemption Letter is sent out in order to receive the Redemption Letter.
17. The Winners must redeem the Lucky Draw Prize at the location stipulated in the Redemption Letter within 3 months upon the issue date of the Redemption Letter. If any Winner fails to redeem the Lucky Draw Prize within 3 months upon the issue date of the redemption letter, or has cancelled Hang Seng account, or cancelled the e-Banking service at the time the Redemption Letter is sent out, such Winner shall be disqualified without further notice and the Lucky Draw Prize will be considered as forfeited. Hang Seng shall be entitled to draw another Winner who will be notified in accordance with the process described above.
18. The Winners have to ensure their correspondence addresses at Hang Seng’s record is valid and correct. If the Winners have terminated the relevant accounts of Hang Seng at the time of mailing, the Lucky Draw Prize will be deemed to be forfeited.
19. In any condition, the Redemption Letter is non-exchangeable for other gifts, non-redeemable for cash and no change will be given. Redemption Letter will not be re-issued if lost, damaged or unused after expiry.
20. In case of any reason, Hang Seng reserves the right to substitute the Lucky Draw Prize with other gifts at any time without prior notice. The value or nature of the substitute gift may differ from the Lucky Draw Prize offered in this promotion.
21. Hang Seng is not supplier of the Lucky Draw Prize and will not assume any liability in relation to the Lucky Draw Prize. The supplier of the Lucky Draw Prize shall be solely responsible for all issues related to the quality and availability of the relevant products and services. Any disputes arising in relation to the Lucky Draw Prize shall be resolved between Winners and the relevant supplier.

Terms and Conditions for “Welcome Reward for New Personal e-Banking Customers” (the “Welcome Reward”):

22. New Personal e-Banking Customers are eligible to receive $50 Cash Dollars if they successfully register Hang Seng Personal e-Banking via hangseng.com (desktop version) or Hang Seng Personal e-Banking mobile app and register at least one of the accounts for the e-Statement service, the e-Statement service should remain registered and effective until 30 September 2020, a monthly quota of 2,000 applies on a first-come, first-served basis.
23. Upon the completion of items stated in clause 12, New Personal e-Banking Customers can receive an extra $50 Cash Dollars by setting Hang Seng as FPS default receiving bank and logon e-Banking via Hang Seng Personal e-Banking mobile app at least once, and maintain Hang Seng as their FPS default receiving bank till 30 September 2020, a monthly quota of 1,000 applies on a first-come, first-served basis.
24. Each Eligible Customers must hold a principal card in order to receive this Welcome Reward, and can enjoy this Welcome Reward once only.
25. All Cash Dollars cannot be transferred or converted into cash.
26. Hang Seng will determine the eligibility of all Cash Dollars rewards based on logon records held by Hang Seng. In case of any disputes, Hang Seng’s records shall be final and conclusive.
27. Hang Seng will credit the relevant Cash Dollars into the credit card accounts of the Eligible Customers on or before 30 September 2020. If an Eligible Customer holds more than one Hang Seng Credit Cards (based on the customer’s status as the principal card holder), Hang Seng will automatically choose the Hang Seng Credit Card with the highest outstanding Advance Cash Dollars balance at the time of crediting the Cash Dollars. If an Eligible Customer does not have Advance Cash Dollars, Hang Seng will automatically choose the Hang Seng Credit Card with the highest Cash Dollars balance at the time of crediting the Cash Dollars.
28. The reward is not applicable to Hang Seng enjoy Card, Hang Seng supplementary card, Business Card, Commercial Card, USD Visa Gold Card, Hang Seng UnionPay RMB Diamond Commercial Card, Renminbi Credit Card, Spending Card, e-shopping MasterCard^®, and Private Label Card.
29. Upon the crediting of the related Cash Dollars, the relevant Credit Card account must still be valid and with a good credit record. Customers can log in to Hang Seng Personal e-Banking (if applicable) or call 24-Hour Hang Seng Credit Card Marketing Enquiry Hotline 2998 6899 to check the reward details.
30. The use of Cash Dollars is subject to the terms and conditions of the Hang Seng Credit Card Membership Rewards Programme. For details, please call the 24-hour Hang Seng Credit Card Marketing Enquiry Hotline at 2998 6899.

Other related products and services:

31. For terms and conditions related to the Personal e-Banking Services, please visit hangseng.com/eBanking for details.
32. For terms and conditions related to the Mobile Security Key and Biometrics Authentication Services, please visit hangseng.com/msk for details.
33. Faster Payment System (“FPS”) is a real-time payment platform operated by Hong Kong Interbank Clearing Limited. For terms and conditions related to Faster Payment System (FPS), please visit hangseng.com/fps for details.
34. For terms and conditions related to Virtual Assistant H A R O, please visit hangseng.com/en-hk/e-services/haro for details.