【Special arrangements for Novel Coronavirus】
In light of the current Novel Coronavirus situation, special arrangements will be provided to customers who have applied for Single Trip Cover. If you wish to change your itinerary and coverage period, please send your request to firstname.lastname@example.org 24 hours before the original travel date. For enquiries, please contact our customer service hotline at 2828 3138
For travel claims, please submit online via: claims.qbe.com/hk/travel. Please click here for the relevant FAQs.
(Promotion period: 25 May 2020 to 31 December 2020)
Medical Expenses and Personal Accident Coverage
The medical expenses arising from sickness or accidents during the trip, with a maximum claim of HKD1 million(1)
Travel Delay Coverage
Protection against delay of scheduled aircraft's departure or arrival for at least 6 hours, with a maximum claim of HKD2,000(2)
No upper age limit for the insured
There is no upper age limit for the insured and no additional premium in this regard
Vehicle Rental Excess Coverage
The excess which is legally liable due to theft of the rental vehicle or damage to such vehicle during the trip, with a maximum claim of HKD5,000(3)
Loss of Mobile Phone Coverage
Loss of mobile phone during the trip, with a maximum claim of HKD3,000(4)
Winter and Water Sports Coverage
Covered activities include skiing, snowboarding, snowmobile riding, jet skiing, banana boat trips, kayaking, water skiing, snorkelling, etc(5)
Travel Insurance Reminder
eClaims - Online Travel Insurance Claims Service
You can now submit your claims online at claims.qbe.com/hk/travel, anytime anywhere to make it simpler and faster. Instant confirmation messages will be sent to you and you can also check the status of your claims online.
Apply as early as 90 days prior to departure
Travel coverage is effective immediately upon application. If you apply for the plan earlier, you will be covered in case you have to change or cancel your trip due to emergency situations such as a typhoon or snowstorm.
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The maximum claim for Medical Expenses and Personal Accident Coverage is HKD600,000
(Single Trip Cover - Area 1^) and HKD1,000,000 (Single Trip Cover – Area 2^ & Area
3^). For an Insured Person aged under 18 (on the day
of death), the accidental death benefit will be limited to HKD100,000.
If the scheduled aircraft, sea vessel, or train’s departure or arrival is delayed for at least 6 hours, the compensation is HKD250 for the first 6 hours of delay, and HKD200 for every 8 hours thereafter, subject to a maximum claim of HKD2,000. Reimbursement for the irrecoverable loss of pre-paid or reasonable and necessary additional expenses incurred for hotel accommodation in the event of travel delay outside Hong Kong for more than 24 consecutive hours, is up to a maximum amount of HKD1,000 per Insured Person.
This benefit is only applicable to the Travelsure Protection Plan Single Trip Cover
– Area 2^ and Area 3^. If the Insured Person rents or hires a rental vehicle during
the Journey which is involved in a collision whilst
under his/ her control or the rental vehicle is stolen or damaged and the rental
agreement includes an insurance excess (or deductible or similar condition), the
Insured Person will be reimbursed, according to the Policy.
The insurance excess paid for the above described loss or damage to such rental
vehicle, is up to a maximum of HKD5,000. This benefit shall be payable only once per
Journey. The Insured Person must take the relevant comprehensive
motor vehicle insurance provided by the rental organisation against loss or damage
to the rental vehicle during the rental period.
The maximum amount recoverable for each mobile telecommunication device is HKD1,500
(Single Trip Cover - Area 1^) and HKD3,000 (Single Trip Cover – Area 2^ & Area 3^).
Sports activities include: Undersea Sports - sea walking, diving and/or scuba-diving; Water Sports – swimming, snorkeling, wind surfing, water
surfing, water skiing, parasailing, banana boat trip, water motorcycling, rafting,
canoeing, boating or kayaking, sailing, cruising, fishing
on boat or yacht, and sliding in a licensed water park; Winter Sports – skiing,
snowboarding, tobogganing, sledding, snow motorcycling and ice skating.
Single Trip Cover Geographical Limits:
Area 1: Mainland China &
Macau SAR (For the period of insurance of 5 days or less)
Area 2: Mainland
China, Bangladesh, Brunei, Cambodia, Guam, India, Indonesia, Japan, Korea,
Laos, Macau SAR, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan,
Singapore, Taiwan, Thailand, Tinian and Vietnam
Area 3: Worldwide