The following Travelsure Protection Plan is underwritten by QBE General Insurance (Hong Kong) Limited.

Our Travelsure Protection Plan Single Trip Cover provides multiple benefits for you to travel overseas with peace of mind. From 1 February 2023 to 31 March 2023 (both days inclusive) (“Promotion Period”), successful applicants for the Single Trip Cover will even enjoy a premium discount!

Single Trip Cover
Annual Global CoverAnnual China Cover
Single Trip Cover
Annual Global CoverAnnual China Cover
Single Trip Cover
Annual Global CoverAnnual China Cover
【Special arrangements for COVID-19】

In light of the current COVID-19 situation, special arrangements will be provided by QBE General Insurance (Hong Kong) Limited to customers who have applied for the Single Trip Cover. If you wish to change your itinerary and coverage period, please send your request to cs.gihk@qbe.com 24 hours before the original travel date. For enquiries, please contact our customer service hotline at 2828 3138. For travel claims, please submit online via: QBE HK website > eClaims. Please click here for the relevant FAQs.

Promotion Offers

You can enjoy the following offers upon successful application for the Travelsure Protection Plan Single Trip Cover (“the Plan”) during the Promotion Period:

Premium Discount
First-time applicants Having successfully applied for the Plan in the past 24 months
Logon to Hang Seng Personal e-Banking to apply
(via mobile app or desktop version)		 25%
Premium Discount
Other customers 20%
Premium Discount		 25%
Premium Discount
Pay the premiums with a Hang Seng Credit Card to earnCash DollarsRebate or yuu Points1
Plan Features

Medical Expenses Coverage
For medical expenses arising from sickness during the Journey, with a maximum claim of HKD1 million2


Rental Vehicle Excess Coverage
The excess which is legally liable due to theft of the rental vehicle or damage to such vehicle during the Journey, with a maximum claim of HKD5,0003


Winter and Water Sports Coverage
Covered sports include skiing, snowboarding, tobogganing, banana boat trips, water motorcycling, rafting, canoeing, boating or kayaking, etc.4


Click here for Plan Details


Extension Benefits

COVID-19 Extension
Medical coverage is extended to the Insured Person when infected with COVID-19 if such Insured Person has been vaccinated with at least one shot of a COVID-19 vaccine that is approved by the HKSAR government5


Automatic 14 Days Extension
An automatic extension for a maximum period of 14 days in the event that the Insured Person is unavoidably delayed in the course of the scheduled itinerary which was stipulated prior to departure6


Coverage for Baggage and Personal Effects
A maximum claim of HKD8,000 per article for loss of or damage to baggage and personal effects7


Mobile Phone Coverage
A maximum claim of HKD8,000 per item for damage to mobile phone during the Journey8


Coverage for Travel Delay
A maximum claim of HKD2,000 in the event of the departure or arrival being delayed for at least 4 hours9


Reimbursement for Loss of Redeemed Transportation and Accommodation Rewards
A maximum claim of HKD1,000 for reimbursement of costs incurred due to cancellation or curtailment of the Journey, including transportation and accommodation redeemed with rewards for the scheduled itinerary10


Click here for Plan Details


Travel Insurance Reminder

Please keep all receipts and documents relevant to your claim, including but not limited to local medical report(s), payment slip(s) and air ticket(s);

If you have any overseas medical emergency, please call our 24-hour worldwide emergency assistance hotline at: +852 2862 0183
Apply Now!
Apply Now!
Online Application:
Logon to Personal e-Banking > Insurance > Travel > Single Trip Cover
Enquiry Hotline:
2998 9888
Apply Now!


Notes:
  1. yuu Points only applicable to enJoy Cards. Terms and Conditions apply. To borrow or not to borrow? Borrow only if you can repay!
  2. The maximum claim for Medical Expenses Coverage is HKD600,000 (Single Trip Cover - Area 1^) or HKD1,000,000 (Single Trip Cover – Area 2^ & Area3^).
  3. This benefit is only applicable to the Travelsure Protection Plan Single Trip Cover – Area 2^ and Area 3^. If the Insured Person rents or hires a rental vehicle during the Journey which is involved in a collision whilst under his/ her control or the rental vehicle is stolen or damaged and the rental agreement includes an insurance excess (or deductible or similar condition), the Insured Person will be reimbursed by QBE General Insurance (Hong Kong) Limited (“QBE GIHK”), according to the Policy. The claim for the insurance excess paid for the above described loss or damage to such rental vehicle, is up to a maximum of HKD5,000. This benefit shall be payable only once per Journey. The Insured Person must take the relevant comprehensive motor vehicle insurance provided by the rental organisation against loss or damage to the rental vehicle during the rental period. This extension does not cover any motorcycle and cycle. For details of the exclusions applicable to this extension, please refer to the Terms and Conditions.
  4. Covered sports activities include: Underwater Activities - undersea strolling, underwater diving and/or scuba-diving; Water Sports – swimming, snorkeling, wind surfing, water surfing, water skiing, parasailing, banana boat trip, water motorcycling, rafting, canoeing, boating or kayaking, sailing, cruising, fishing on boat or yacht, and sliding in a licensed water park; Winter Sports – skiing, snowboarding, tobogganing, sledding, snow motorcycling and ice skating.
  5. The coverage of below benefit items are extended to the Insured Person infected with COVID-19 if the Insured Person has been vaccinated with at least one shot of COVID-19 vaccine that is approved by HKSAR government. QBE GIHK will pay the benefit payable as specified in the Table of Benefits:
    Section 1 – Medical And Other Expenses
    (a) Medical Expenses:
    1. Item 1
      • Medical, hospital, treatment expenses up to a maximum limit per Insured Person as specified in the Policy.
      • Reasonable additional accommodation and/or transportation expenses of Insured Person (exclude any additional accommodation and travelling expenses of Insured Person’s
        • relative or friend required on medical advice to travel to, or remain behind with the Insured Person) incurred after the interruption as a result of seeking medical treatment up to the following sublimit:
        Scope of Regions Single Trip Annual Global
        Area 1 Area 2 & 3 Worldwide
        Sublimit HKD5,000 HKD10,000 HKD10,000
    2. Item 4 - Hospital Cash Benefit to any Insured Person who is admitted to hospital outside Hong Kong for more than 24 hours
    3. Item 5 - Hospital Cash Benefit to any Insured Person who, on return to Hong Kong, is admitted to hospital in Hong Kong for more than 24 hours as a result of an incurred accidental bodily Injury or Sickness which occurred or was contracted during the Period of Insurance
    4. Item 6
      • Extend to cover the necessary medical treatment expenses related to COVID-19 up to a limit of HK$75,000 in total for each Insured Person where an Insured Person contracted in the course of a Journey if no medical treatment outside Hong Kong has occurred, subject to a Registered Medical Practitioner diagnosing COVID-19 within seven (7) calendar days after an Insured Person’s returning to Hong Kong.
      • Extend to cover the reasonable additional transportation expenses up to a limit of HK$500 in total for each Insured Person receiving the Isolation Order issued by the government and/or The Centre for Health Protection to travel to the assigned community isolation facility.
    Section 8 - Loss of Deposit or Cancellation
    Section 9 – Curtailment
    The maximum limit payable by QBE GIHK shall not exceed HKD5,500,000 in respect of all insured persons under the policy during the Period of Insurance.
    Please refer to the Terms and Conditions of the Travelsure Protection Plan for details.
  6. This Policy will be automatically extended for a maximum period of 14 days in the event that the scheduled Journey of the Insured Person is unavoidably delayed subject to the scheduled itinerary being stipulated prior to departure.
  7. The maximum claim per article is HKD5,000 (for Single Trip Cover – Area 2^ overseas destinations (excluding Mainland China)) or HKD8,000 (for Single Trip Cover – Area 3^ overseas destinations (excluding Mainland China)).
  8. The maximum claim per mobile telecommunication device is HKD5,000 (Single Trip Cover - Area 2^ overseas destinations (excluding Mainland China)) or HKD8,000 (for Single Trip Cover – Area 3^ overseas destinations (excluding Mainland China)).
  9. If the departure or arrival of the scheduled aircraft, sea vessel, or train is delayed for at least 4 hours, the compensation is HKD250 for the first 4 hours of delay, and HKD200 for every 8 hours thereafter, subject to a maximum claim of HKD2,000 per Insured Person (for Single Trip Cover – Area 2^ and Area 3^ oversea destinations (excluding Mainland China)). Reimbursement for the irrecoverable loss of pre-paid or reasonable and necessary additional expenses incurred for hotel accommodation in the event of travel delay outside Hong Kong for more than 24 consecutive hours, is up to a maximum amount of HKD1,000 per Insured Person.
  10. QBE GIHK will reimburse the Insured Person up to HKD1,000 cancellation fee of the Rewards redeemed for transportation and accommodation for the planned Journey, arising from the relevant Trip Cancellation or Trip Curtailment. Alternatively, the Company shall reimburse the loss of Reward points at HKD1 for each ten (10) Reward points and up to HKD1,000 stated in the Table of Benefits. “Rewards” means any airline ticket, hotel stay or car rental arranged through a frequent flyer program upon redemption of the required number of mileage credits.

^
Single Trip Cover Geographical Limits:
Area 1: Including Mainland China and Macau (for a period of insurance of 5 days or less)
Area 2: Including Mainland China, Bangladesh, Brunei, Cambodia, Guam, India, Indonesia, Japan, Korea, Laos, Macau, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Taiwan, Thailand, Tinian and Vietnam
Area 3: Worldwide

For the Terms and Conditions of the promotion offers, please click here.

For the Terms and Conditions of the Travelsure Protection Plan Single Trip Cover, please click here.


*Applicable to premiums paid by Hang Seng Credit Cards or Visa Credit Cards/ Mastercard® Credit Cards not issued by Hang Seng Bank


To borrow or not to borrow? Borrow only if you can repay!


In the event of any discrepancy or inconsistency between the English version and the Chinese version of the above information, the English version shall apply and prevail.


The above is intended as a general summary of information for reference only. Please refer to the English version of the policy for the plan coverage, exact terms and conditions and exclusions.


The above general insurance plan ("Plan") is underwritten by QBE General Insurance (Hong Kong) Limited ("QBE GIHK") which is authorised and regulated in Hong Kong by the Insurance Authority. Hang Seng Bank Limited ("Hang Seng Bank") is an insurance agent authorised by QBE GIHK for the distribution of this Plan. Premiums will be payable to QBE GIHK upon application for this Plan. QBE GIHK will provide Hang Seng Bank with commission and performance bonus as remuneration for distribution of this Plan.


In respect of an eligible dispute arising between the Hang Seng Bank and the customer out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with the customer; however, any dispute over the contractual terms of the product should be resolved directly between QBE GIHK and the customer.