Protect your Personal Digital Keys, Beware of Fraudulent Links

We will never ask you to logon to your Business e-Banking account, or provide sensitive personal and company information such as your logon credentials or one-time passwords through embedded links in SMS or emails. To safeguard your interests, do not provide any personal and company information, or download any suspicious applications via any links, or activate / switch your Mobile Security Key to a new device under any third party’s instructions.
Protect your Personal Digital Keys, Beware of Fraudulent Links
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Protect Your Business from Fraud Threats
Fraud is a common threat for today's businesses, often resulting in significant financial losses.
To learn more about protecting your business from fraud and cybercrime, please click here.
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Screen sharing, mirroring, screenshot, and recording functions are disabled
To prevent the leakage of your personal information for unauthorized online financial transactions, Hang Seng Business Mobile Banking has temporarily disabled the screen sharing, mirroring, screenshot, and recording functions on Android devices. This restriction will remain in place until further notice. If you need to obtain transaction records, you can refer to your bank account transfer history or the transfer notifications sent by the bank, such as SMS and email.
Credit Card Scam accordion button
Phishing websites for stealing credit card information
Scam 1: "Your membership points will be expired soon..." Fake
Fraudsters set up fraudulent websites and send phishing emails/sms etc., using a pretext that your membership points are about to expire to lure victims into entering credit card information and one-time passwords to redeem gifts.
Unlawfully obtaining your personal information for credit card application
Scam 2: "Enter credit card information to unlock a special offer..." Fake
Scammers may set up a phishing website under the disguise of a social platform-based group buy community, so as to steal your personal details such as credit card information. Once you have entered the OTP, your credit card information will be redirected to a third-party payment platform to settle illegitimate transactions.
To avoid the above scams, we have the following suggestions:
Verify contents before authorizing transactions
Verify contents before authorizing transactions
Before authorizing the transaction, please ensure that you have verified the contents of the one-time password, including but not limited to the last 4 digits of the credit card number, transaction type, merchant name, transaction currency and amount, etc. are correct.
Check your monthly statements carefully
Check your monthly statements carefully
Do check carefully your monthly statements and SMS advice and report to the bank immediately any suspicious transaction or SMS received.
Report any suspicious activity
Report any suspicious activity
If you find anything suspicious, contact us for help at once or call the Anti-Scam Helpline 18222 to reach the Anti-Deception Coordination Centre of the Hong Kong Police Force.
Instant Messaging Account Scam accordion button
scam 1
Scam 1: "My phone is out of order, and I need the verification code..." Fake
Scammers impersonate the friends or family members of the victim and request the victim to forward the verification code of their WhatsApp account. The scammers use the victim's phone number to log into their WhatsApp account and hijack it. Then, they send messages to the victim's friends and family, asking them to purchase game point cards on their behalf and provide the card numbers.
scam 2
Scam 2: "Login to WhatsApp to help you sell advertisements for free..." Fake
Scammers create fake WhatsApp webpages and advertise using the keyword "WhatsApp". When users click on the advertisement, they are directed to a fake website. Users are then prompted to scan a malicious QR code, allowing the scammers to gain access to their account and deceive their friends and family for financial gain.
To avoid the above scams, we have the following suggestions:
Enable two-factor authentication
Enable two-factor authentication
Regularly review the devices linked to your account and log out any unknown connected devices
Regularly review the devices linked to your account and log out any unknown connected devices
Avoid disclosing passwords and verification codes casually or scanning QR codes without verifying
Avoid disclosing passwords and verification codes casually or scanning QR codes without verifying
If in doubt, use Scameter to assess for URLs, payment accounts, etc., or call 18222 for enquiries
If in doubt, use Scameter to assess for URLs, payment accounts, etc., or call 18222 for enquiries
Fake Investment Ads and Suspicious Trading Platforms Scam accordion button
News Confirmed by the Government
Scam 1: Fake News with Fraudulent "Claims by a Senior Government Official" Fake
Scammers may pretend to be a senior government official, such as the Chief Executive or Financial Secretary, and make up fake news with bogus photos in an attempt to lure you to land on a fake website created to steal sensitive information like your credit card information and online banking password.
High Returns Can Come Your Way!
Scam 2: Fake Ads about a Celebrity's Successful Investment Fake
Posing as a local celebrity, some scammers will create ads on falsified successful investments cases with overblown and inaccurate contents, to tempt you into accessing suspicious trading platforms.
To avoid the above scams, we suggest:
Do a fact check before clicking the link
Do a fact check before clicking the link
When you see an ad or a news story about a successful investment by some celebrity, take the initiative to check if it is really true. Do not click any embedded link.
Do not enter any sensitive information on an unverified website
Do not enter any sensitive information on an unverified website
Never enter your credit card information, online banking account credentials or digital wallet token on any unidentified or unverified website or app.
Be Cautious and Verify Websites
Be Cautious and Verify Websites
Stay on guard against fake investment websites/trading platforms, which tend to have spelling mistakes in their urls and contain invalid links or grammatical errors.
Report any suspicious activity
Report any suspicious activity
If in doubt, use Scameter to access for URLs, payment account, etc., or call 18222 for enquiries.
Log onto your Business e-Banking account and change the password regularly to avoid falling victim to fraud.