Starting from 27 November 2017, we have extended the business hours for Online Foreign Currency Exchange. Hang Seng Commercial Banking customers can exchange for up to 8 major foreign currencies# via Hang Seng Business e-Banking or Hang Seng Business Banking Mobile App 5 days a week and 24 hours a day, anytime, anywhere.
New Business Hours for Online Foreign Currency Exchange as follow：
Currency |
Online Business Hours |
|---|---|
Business Integrated Account, Foreign Currency Statement Savings Account, |
|
1,2USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD |
Mon 06:00 to Sat 03:30 |
3THB, ZAR |
Mon-Fri 08:00 to 21:00 |
| CNY | Mon-Fri 09:00 to 17:30 |
Remarks Same day foreign currency exchange cannot be processed in the following timeslots:- 1 Full day of New Year’s Day, Good Friday and its following day, Christmas Day - 2 From 00:00 to 06:00 on the day following New Year’s Day, Christmas Day and specific US holidays (Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day) - 3 Full day of all Hong Kong public holidays
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# Major foreign currencies include USD, AUD, CAD, CHF, EUR, JPY, GBP and NZD
* 24-hour Business Partner Direct - Mainland (Toll-free) allows you to contact us for free even when staying in Mainland China. This hotline is applicable to general enquiries on commercial banking services, but not applicable to enquiries/transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards. Please note that Hang Seng Bank Limited assumes no responsibilities for charges by any phone/telecommunications service providers, as well as all claims, disputes and complaints in relation thereto.
RMB Currency Risk
Renminbi (“RMB”) is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.
Foreign Currency Risk
Foreign exchange involves exchange rate risk. Fluctuations in the exchange rate of a foreign currency may result in gains or losses in the event that the customer converts his or her deposit into Hong Kong Dollars upon maturity.
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