Terms and Conditions for the promotion offers of the Bupa Hero VHIS Plan:

  1. The promotion period is from 1 March 2024 to 31 May 2024, both dates inclusive (“Promotion Period”).
  2. The Promotion Offer is only applicable for Bupa Hero VHIS Plan (the “Relevant Plan”).
  3. Hang Seng Bank Limited (“Hang Seng Bank”) and Bupa (Asia) Limited (“Bupa”) reserve the right to suspend, vary or terminate the relevant offers and to amend the relevant offers and the relevant terms and conditions at any time without prior notice. The decision of Hang Seng Bank and Bupa on all matters relating to the relevant offers shall be final and binding on all parties concerned. In case of any disputes, the decisions of Hang Seng Bank and Bupa shall be final.
  4. No person other than the customer, Hang Seng Bank (which includes its successors and assigns) and Bupa (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these Terms and Conditions.
  5. These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
  6. These Terms and Conditions are subject to prevailing regulatory requirements.
  7. In the event of any discrepancy in respect of the meaning between the Chinese version and the English version, the English version shall prevail.

Terms and Conditions of the premium discount:

  1. The quotation date of the Relevant Plan on the application form must fall within the Promotion Period and the relevant policy must be successfully approved and effective on or before 1 July 2024. Hang Seng Bank and Bupa reserve the right to make final decisions on the enrolment in the Relevant Plan.
  2. The Promotion Offer is only available to any new member who enrols as an insured person (“New Customer”) under Bupa Hero VHIS Plan (Flexi Plan) and fulfils all eligibility criteria in clause 4 below (“Eligibility Criteria”).
  3. Within the Promotion Period, a premium discount will be offered to New Customer(s) on the overall premium of the Relevant Plan according to the policy year and deductible below (“Promotion Offer”):
    Deductible option of the first policy year Allocation of Premium Discount (based on first-year premium) (“Premium Discount”)
    First policy year Second policy year
    (Subject to no claim in 1st year)
    Third policy year
    (Subject to no claim in 1st and 2nd year)
    Total discount for the first 3 policy years
    HKD40,000 or HKD80,000 15% 35% 30% 80%
    HKD0 or HKD12,000 15% 20% 15% 50%
    The Promotion Offer is calculated according to the overall premium after family discount of the first policy year, inclusive of the standard premium of the Certified Plan, premiums for optional benefits and its premium loading. Certified Plan shall mean all the terms and benefits (including any Supplement(s)) that form an insurance plan certified by the Government to be compliant with the requirements of the VHIS.
  4. To enjoy the Promotion Offer, a New Customer is required to meet all of the following eligibility criteria:
    • The Relevant Plan must come into effect on or before 1 July 2024 with premium paid on an annual basis for the first 3 policy years;
    • The eligible Premium Discount in the second policy year will be offered to New Customer provided that no claim under the Certified Plan is paid or payable during the first policy year. The eligible Premium Discount in the third policy year will be offered to New Customer provided that no claim under the Certified Plan is paid or payable during the first and second policy years; and
    • New Customer must not cancel any individual medical insurance scheme underwritten by Bupa through any channel within 6 months prior to and after the date of submitting the application for the Relevant Plan.
  5. Other than the family discount offered to the Relevant Plan (if applicable, subject to terms and conditions of the family discount of the Relevant Plan), the Promotion Offer cannot be used in conjunction with any other promotion offers including Hang Seng Bank’s staff discount within the first 3 policy years.
  6. The Premium Discount amount applied to the Relevant Plan under the Promotion Offer shall be the amount shown on the Promotion Offer confirmation letter (“Confirmation Letter”) which will be posted or emailed to the policy holder within 3 months after the welcome document is being sent out. The Premium Discount amount will not be shown on the Policy Schedule of the Relevant Plan(s) for each policy year. New Customer should refer to the Premium Discount amount of each policy year on the Confirmation Letter.
  7. The Promotion Offer will be withdrawn and any Premium Discount will be clawed back upon policy changes as specified below in the 2nd and/or 3rd policy year(s):
    1. Removal of any optional benefits(s) enrolled
      Removal of any optional benefits(s) enrolled at the Policy Issuance Date will immediately render the New Customer ineligible for the Promotion Offer and Premium Discount;
    2. Increase deductible of the Relevant Plan
      Increasing deductible in the 2nd or 3rd policy year will result reduction of policy benefits and premium. The New Customer be rendered ineligible for the Promotion Offer and Premium Discount. For avoidance of doubt, reducing deductible at any time during the first 3 policy years will not affect the Premium Discount applied according to the Promotion Offer;
    3. Change of premium payment mode to monthly mode
      Any change in the payment mode from annual to monthly payment during the first 3 policy years will immediately render the New Customer ineligible for the Promotion Offer and Premium Discount.
    4. Change of plan type of the Relevant Plan
      Any of the following change to the plan type of the Relevant Plan(s) in the 2nd or 3rd policy year will result reduction of policy benefits and premium, and the New Customer will immediately be rendered ineligible for the Promotion Offer and Premium Discount:
      • Change from Deluxe Pro to Deluxe, Advance Pro or Advance Plan;
      • Change from Deluxe to Advance Pro or Advance Plan; or
      • Change from Advance Pro to Advance Plan;
    5. Transfer of scheme from the Relevant Plan to any other Bupa policy; and
    6. Paid or payable Claim occurs within first 2 policy years
      Any claim paid or payable under the Certified Plan (except for the claims on Medical Check-Up Benefit under the Deluxe and Deluxe Pro Plan) during a policy year within the first 3 policy years will immediately render the New Customer ineligible for the Promotion Offer and Premium Discount for the next policy year.
    Once the Premium Offer is withdrawn and the Premium Discount is clawed back, the New Customer will no longer be eligible for the Promotion Offer and the Premium Discount for the remaining time of the first 3 policy years. In the event that any one of the above situations occurs after the Premium Discount is applied, the New Customer is liable to pay Bupa the Premium Discount amount within 21 days upon notification from Bupa.
  8. If New Customer adds any family members after the Promotion Period, the new family member(s) can only enjoy the prevailing promotion and is not eligible for the Promotion Offer and the Premium Discount mentioned in clause 3 above.
  9. The amount of Premium Discount received under the Promotion Offer is not eligible for tax deduction. Please refer to refer to the VHIS government website if you wish to calculate the qualifying premiums eligible for tax deduction in a tax year.
  10. The offers are applicable to anyone who is the customer of Hang Seng Bank and not applicable to anyone who is entitled to staff offers of Hang Seng Bank and staff of Hang Seng Bank and its subsidiaries.
  11. The offer is not transferable, and cannot be redeemed or exchanged for cash or other discounts.

The Relevant Plan is underwritten by Bupa (Asia) Limited (“Bupa”) which is authorised and regulated by the Insurance Authority in Hong Kong SAR. Hang Seng Bank Limited (“Hang Seng Bank”) is an insurance agent authorised by Bupa for distribution of this the Relevant Plan. The above plan is product of Bupa and not Hang Seng Bank. Premium will be payable to Bupa upon enrolment in the above plan. Bupa will provide Hang Seng Bank with the relevant commission and performance bonus as remuneration for distribution of the above Plan in accordance with the selling of this plan. The existing sales staff remuneration policy offered by Hang Seng Bank will take into account various aspects of staff performance but not solely the sales amount. Health Coaching Services is provided by Bupa. In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme)arising between Hang Seng Bank and the customer out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with the customer; however, any dispute over the policy terms or performance (underwriting,claims and service) of the product should be resolved directly between Bupa and the customer.

The above information is a product summary for reference only. Please refer to the contract for detailed coverage, exact Terms and Conditions and exclusions.