Hang Seng's Customer Value Management is vital in maintaining the Bank's position as a provider of best-in-class retail banking and wealth management solutions, directing business development with a focus on customers. The team collaborates with Products, Channels and Functions teams to provide relevant products and services to customers, in respond to their needs and appetites for an enhanced customer experience.
Should you join Customer Value Management, subject to the role, you will be able to develop a good understanding of different customer segments and drive differentiated customer proposition strategies; navigate transactional banking and deposit strategies, identify and analyze intelligence for our customers; act as the “Voice of Customer” by on-going monitoring of customer feedback in driving customer-centric solutions for an enhanced customer experience.
Hang Seng’s Digital Banking provides extensive digital services on both online and mobile platforms, such as Mobile, Internet Banking, Public Website and Digital Messaging. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve a huge population in Hong Kong.
Should you join our Digital Banking Team, you will focus on transforming the digital platforms for the best of user experience and market practice powered by latest technology and digital analytics. You may also serve the Bank by generating value that positions Digital as an increasing driver of RBWM’s revenue, cost and business improvement.
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.
Should you join our Insurance business, you will focus on maintaining close relationships with our corporate and individual customers, and providing them with premium service. You will also be expected to develop new insurance products and distribution channels to meet the changing needs of customers in a dynamic environment.
Hang Seng's Investment Services business offers a full spectrum of investment products and services to both private and corporate investors. Our customers can invest in over 400 investment funds managed by reputable international fund houses. The funds cover different asset classes, including global equities, bonds, money markets and foreign exchange markets. We also provide asset management services for retirement schemes, institutional investors and charitable organisations.
Our securities services are offered through a wide variety of trading channels - including designated branches and the Internet, as well as automated, manned and mobile phone trading.
We provide various structured products for investors as an alternative investment choice for enhancing their potential returns, while our currency-linked deposits and forex margin trading are able to provide investors with opportunities to capitalise on the FX market. Besides, we also offer bond investments to selected personal customer segments for a stable return.
Should you join our Investment Services business, you will assist in developing different types of investment products and formulating business promotion programmes to meet the needs of our different customer segments. With your professional knowledge and expertise in asset management, you will help manage investment portfolios to enhance investment performance for our customers.
Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it. Our banking services and products combine traditional banking standards with a competitive edge. Services are based on an integrated approach to asset and liability management, both onshore and offshore. Our investment team is ready to offer professional advice at a local level and on a global scale.
Should you join our Private Banking business, you will focus on building close relationships with our high net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.
Chief Operation Office in Retail Banking and Wealth Management is a team of experienced banking operation professionals who strive for delivering timely, efficient and quality support in the following areas:
Oversight and monitoring of RBWM overall business performance and strategic business initiatives
Dynamic resources planning to meet fast-changing business needs
Credit control service to Consumer Asset business
Robust business risk and control frameworks and monitoring programmes
Implementation of the customer due diligence and financial crime risk management programmes
Development of data governance
Should you join our Chief Operation Office, you will work closely with our product owners, function teams, as well as regional and group offices. You will also be equipped with skills and mindset for process ownership, quality and risk management, and dynamic project management skills to foster sustainable business growth in Retail Banking and Wealth Management.
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.
Should you join Retail Distribution business, you may provide personalised services for our customers. By identifying customer needs and providing financial solutions in response, you will be able to explore new business opportunities and strengthen the total customer relationship. In addition, you may serve our customers through various distribution channels such as branches and e-Banking. You may also participate in the development and enhancement of our value-added products and services which are tailor-made for different customer segments.
Hang Seng's Secured Loans business provides customised and smart financial solutions to customers through a wide range of secured loan products, including mortgages and secured overdrafts.
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. We continue to develop innovative mortgage products and services.
Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.
Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers. There are various opportunities in areas such as product and channel development, business planning and sales, where you can apply your knowledge and expertise and help customers realise their wealth management goals.
Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.
We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market. We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.
Our Unsecured Personal Loan services offer installment loans, revolving loans, and overdraft facilities to meet the financial needs of customers at all levels.
Should you join our Unsecured Loans business, you will have the opportunity to formulate marketing and product development programmes; participate in developing sales and credit strategies, operations and customer services; and gain the experience and exposure needed to become an all-round professional in consumer credit.
Hang Seng Bank wishes to remind customers to remain vigilant in safeguarding their banking credentials such as Credit Card number, One-Time Password (OTP) during the online payments and other sensitive account information and not to disclose any such information to third parties. We attach great importance to the security of our online credit card payment service. For enquiries, please contact our 24-hour Customer Service Hotline on the back of Credit Card.
Service Suspension at Hang Seng Bank Branches
The following Hang Seng branch outlets are temporarily closed for service until further notice.
Customers can visit other branches, use e-Banking, mobile banking apps or phone banking hotline (personal customers: 2822 0228 / commercial customers: 2198 8000) for banking services. We apologize for any inconvenience caused.