| Q: |
Who can perform online selection of
receiving e-Statements or printed statements? |
| A: |
Any Primary User is authorized to
switch between receiving e-Statements or printed statements for all
accounts for which the bank provides e-Statement Service. |
| |
|
| Q: |
How to select e-Statement? |
| A: |
Accounts offering e-Statement Service
are shown at the "Maintain e-Statement" page. Primary User can
select account(s) to receive e-Statement at the "Receive
e-Statement" column, then follow directions on the screen to submit
such instruction(s). The company will continue to receive printed
statements for unselected account(s) and account(s) not eligible for
e-Statement Service at the moment. |
| |
|
| Q: |
Will the company be able to
receive the printed statements after successful selection to receive
e-Statement? |
| A: |
If a Primary User has chosen to receive
e-Statement for an account, the company will no longer receive any
printed statements for that account. |
| |
|
| Q: |
If a Primary User has already
selected e-Statement, can the company resume receiving printed
statements? |
| A: |
Yes. To resume receiving printed
statements, a Primary User may simply uncheck the "Receive
e-Statement" box of the corresponding account. Users will no longer
receive e-Statement for the selected account(s). |
| |
|
| Q: |
Can e-Statement be selected for
one account and printed statement for another? |
| A: |
Yes. Primary User can select account(s)
to receive e-Statement at the "Receive e-Statement" column. |
| |
|
| Q: |
What will happen if Primary
User(s) make several "Maintain e-Statement" instructions within the
same day? |
| A: |
The cut-off time for instruction is
00:00 every day. If several "Maintain e-Statement" instructions were
placed within the same day, only the last instruction will be
processed. |
| |
|
| Q: |
When will a "Maintain
e-Statement" instruction be effective? |
| A: |
It will be effective on the next
statement issuance date of the selected account(s). |
| |
|
| Q: |
Will e-Statements or printed
statements be sent for new accounts? |
| A: |
For each newly opened account or
existing account newly linked to Business e-Banking, the company
will continue to receive printed statements by default. A Primary
User can submit a "Receive e-Statement" instruction online for a
particular account if such service is available. |
| |
|
| Q: |
What will happen if Primary
User's profile is suspended? |
| A: |
If the profile(s) of all Primary
User(s) is/are temporarily suspended (i.e. no Primary User can
access Business e-Banking) on a statement issuance date, printed
statements will be mailed to the company. Upon reactivation of one
Primary User's profile or addition of a new active Primary User, the
statement delivery mode selected before suspension will be
restored. |
| |
|
| Q: |
What can the company do if it
does not require e-Statement Service? |
| A: |
The company may ask all of their
Primary User(s) not to choose e-Statement for designated account(s)
in Business e-Banking or request the Bank to delete the e-Statement
Service. The company may delete or re-activate the e-Statement
Service by completing the Hang Seng Busienss e-Banking Services
Amendment / Termination Form. |
