| Q: |
What is e-Statement? What is
e-Advice? |
| A: |
e-Statement provides users with instant
access to the company's bank account statements online and allows
users to print or download them for record in a more convenient way.
e-Advice allows users to receive notification on particular types of
account instructions or transaction results online. |
| |
|
| Q: |
Is there a charge for using
e-Statement / e-Advice Service? |
| A: |
No. The service is free of
charge. |
| |
|
| Q: |
What types of e-Statements can be
viewed online? |
| A: |
Users can view e-Statements for
Business Integrated Account, Standalone Current Account (HKD, USD
and RMB) and Standalone Savings Account (HKD and Foreign Currency,
except RMB) online. |
| |
|
| Q: |
Who can view e-Statements? |
| A: |
Only the Primary User(s) can view all
available e-Statements. Secondary User(s) with access right assigned
by Primary User(s) can also view e-Statements of selected accounts.
Primary User(s) can enable or disable each Secondary User(s)' "View
e-Statement" function under the "Management Control > User
Profile" section. |
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|
| Q: |
When will users receive the
e-Statement(s)? |
| A: |
Users will receive the e-Statement(s)
two working days after its / their issuance. Please refer to the
issuance date from your bank account statement. |
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|
| Q: |
What is the format of
e-Statements? |
| A: |
All e-Statements are in Portable Data
Format (PDF), supported by most internet browsers. Users are
required to have an Acrobat Reader (version 7.0 or above) installed
on their computers to view the e-Statements. |
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|
| Q: |
What types of e-Advices can be
viewed online? |
| A: |
There are two main categories as
follows:
| Categories |
Types of
e-Advices |
| Cash
Management |
| Time Deposits |
Time Deposits Disposal Advice |
| Fund Transfer |
Interbank Transfer Credit
Advice
Inward Remittance Advice |
| Trade
Services |
| Import and Export |
Various Import and Export Trade
Advices |
|
| |
|
| Q: |
Who can view e-Advices? |
| A: |
Users with online access right to the
particular account(s) will be able to view the advices of those
accounts. |
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|
| Q: |
How long will an e-Statement /
e-Advice be kept online? |
| A: |
e-Statements for bank accounts and
e-Advices will be retained in the customer's Business e-Banking
profile for 36 months from the issuance date and 30 days from the
delivery date respectively. For Time Deposit Disposal Advice, a
maximum of 400 records per account can be viewed under e-Advices
in the Business e-Banking. All e-Statements / e-Advices will be
deleted automatically after the retention period. Users are advised
to print or download their e-Statement / e-Advice if they wish to
keep a copy for company records.
|
| |
|
| Q: |
Can the company request the Bank
to provide duplicate copies of an e-Statement which has been deleted
after the retention period? |
| A: |
Yes. The company can request for a
statement copy through Business e-Banking (Customer Service >
Other Services > Request for Statement Copy) or by visiting any
of our branches. The service charge per copy per cycle is
HKD50. |
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|
| Q: |
What should users do if they
cannot download or view Acrobat Reader (PDF) files? |
| A: |
Users can download the latest version
of Acrobat Reader from the Adobe website. |
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|
| Q: |
What should users do if they
cannot view Chinese fonts in PDF files? |
| A: |
Users can download and install the
latest Chinese Traditional Font Pack files from Adobe official
website. |
