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Insurance & MPF > General Insurance > Home Care Plus Home Insurance
Home Care Plus Home Insurance

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The Plan offers protection against damage to household contents caused by acts of God or other covered accidents. Coverage also includes loss of rent, temporary accommodation, losses caused by unauthorised use of Hang Seng Credit Card, as well as worldwide personal liability. Besides, optional cover of Developer’s Fixtures and Fittings is available to meet the needs of householders of newly developed buildings. If you or your family has a valid policy of the Travelsure Protection Plan, the maximum benefit of “Worldwide All-Risks Cover for Personal Belongings” under your Home Care Plus Home Insurance Plan will even be doubled, as a free upgrade, during the insured journey. At all times, you can rest assured with our comprehensive home care protection.

Remark: Please refer to the policy for detailed terms and conditions and exclusions.

Key Coverage Highlights
  • Coverage against damage to household contents due to explosion, fire, theft, malicious damage, flood, typhoon, landslide or other accidents, with a maximum claim of HKD1,000,000 per event
  • Protection to the Policy holder or any of his or her family members against their civil liability arising from the death of or bodily injury of third party of loss of or damage to third party’s property , with a maximum limit of HKD5,000,000 per year
  • Coverage against loss of rent from leased property which has become uninhabitable due to an insured incident
  • Protection against not only losses caused by unauthorised use of Hang Seng Credit Card due to burglary or theft at home, but also losses caused by Hang Seng Credit Card being fraudulently used by a third party for unauthorised online or phone transactions
  • If the Policy holder or his/her family holds a valid policy of the Travelsure Protection Plan, the maximum benefit of “Worldwide All-Risks Cover for Personal Belongings” under his or her Home Care Plus Home Insurance Plan will be automatically doubled to HKD60,000 per year, as a free upgrade, during the insured journey
  • Optional cover for accidental damage to Developer’s Fixtures and Fittings with a maximum claim of HKD300,000 is available to meet the needs of householders of newly developed buildings
Remark: Please refer to the policy for detailed terms and conditions and exclusions.
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Hotline Information
Application Enquiry Hotline:
  • Life Insurance: (852) 2198 7838
  • Refundable Life Insurance: (852) 2998 8080
  • General Insurance: (852) 2998 9888
  • Medical Insurance (Bupa): (852) 2998 9886

Insurance Service Hotline:
  • Life Insurance: (852) 2596 6262
  • Travelsure, Home Care & other General Insurance (QBE): (852) 2828 3138
  • Medical Insurance (Bupa - Essential): (852) 2517 5588
  • Medical Insurance (Bupa - Excel/ Excel Plus/ Global Supreme): (852) 2517 5688
  • Medical Insurance (Bupa – Global Infinite) (852) 2531 8507
Important Notes

The above general insurance plan (“Plan”) is underwritten by QBE General Insurance (Hong Kong) Limited which is authorised and regulated in Hong Kong by the Insurance Authority. Hang Seng Bank Limited (“Hang Seng Bank”) is an insurance agent authorised by QBE General Insurance (Hong Kong) Limited for the distribution of this Plan. Premiums will be payable to QBE General Insurance (Hong Kong) Limited upon application of this Plan. QBE General Insurance (Hong Kong) Limited would provide Hang Seng Bank commission and performance bonus as remuneration for distribution of this Plan. The existing staff remuneration policy on sales offered by Hang Seng Bank takes into account various aspects of the staff performance instead of focusing solely on the sales amount.

In respect of an eligible dispute arising between the Hang Seng Bank Limited and the customer out of the selling process or processing of the related transaction, Hang Seng Bank Limited is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the product should be resolved directly between QBE General Insurance (Hong Kong) Limited and the customer.