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Insurance & MPF > General Insurance > Travel Insurance
Travel Insurance
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The Plan provides comprehensive travel protection covering everything from travel delay/trip cancellation to personal accidents, medical evacuation and repatriation, as well as loss of mobile phone and telecommunication devices, baggage and personal belongings during the journey.

Extended protection is offered against acts of terrorism, as well as various popular travel activities, such as hot-air ballooning and skiing. The policy will also reimburse the insured for the excess they are legally liable due to theft of the rental vehicle or damage to such vehicle.

Autopay arrangement is available for direct payment of the compensation into the Insured Person’s designated bank account to make the claim process speedy and convenient!

Insured age has no upper limit and incurs no additional premium for Travelsure Protection Plan Single Trip Cover. Apply now to enjoy a hassle-free journey.

Remark: Please refer to the policy for detailed terms and conditions and exclusions.

Key Coverage Highlights
  • Comprehensive travel protection covering everything from travel delay, trip cancellation to personal accidents, medical evacuation and repatriation, as well as personal liability
  • Protection against loss of or damage to baggage and personal belongings, including mobile phone and telecommunication devices, during the journey, with compensation based on the new purchase price for items purchased within 2 years
  • Without any extra premium, coverage is extended to various popular travel activities, such as hot-air ballooning, helicopter flights, skiing, snowboarding, riding snowmobiles or jet skis, banana boat trips, kayaking, water skiing, parasailing, snorkeling or scuba-diving, and etc. (not applicable to outdoor and water sports of a professional and racing nature)
  • Extended protection upon issuance of "Red Alert" or "Black Alert" under the "Outbound Travel Alert (OTA) System" by the Government of the Hong Kong Special Administrative Region; and unexpected outbreak of Natural Disaster in the country of planned destination
  • Vehicle Rental Excess is available to cover in the case of damage to or theft of a rental car hired during the journey
  • Extended protection against losses, damage and medical expenses arising from acts of terrorism (except for cases where nuclear weapon or device or biological and/or chemical agent is - involved)
Remark: Please refer to the policy for detailed terms and conditions and exclusions.
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Hotline Information
Application Enquiry Hotline:
  • Life Insurance: (852) 2198 7838
  • Refundable Life Insurance: (852) 2998 8080
  • General Insurance: (852) 2998 9888
  • Medical Insurance (Bupa): (852) 2998 9886

Insurance Service Hotline:
  • Life Insurance: (852) 2596 6262
  • Travelsure, Home Care & other General Insurance (QBE): (852) 2828 3138
  • Medical Insurance (Bupa - Essential): (852) 2517 5588
  • Medical Insurance (Bupa - Excel / Excel Plus / Global Supreme): (852) 2517 5688
  • Medical Insurance (Bupa – Global Infinite): (852) 2531 8507
Important Notes

The above general insurance plan ("Plan") is underwritten by QBE General Insurance (Hong Kong) Limited which is authorised and regulated in Hong Kong by the Insurance Authority. Hang Seng Bank Limited ("Hang Seng Bank") is an insurance agent authorised by QBE General Insurance (Hong Kong) Limited for the distribution of this Plan. Premiums will be payable to QBE General Insurance (Hong Kong) Limited upon application of this Plan. QBE General Insurance (Hong Kong) Limited would provide Hang Seng Bank commission and performance bonus as remuneration for distribution of this Plan. The existing staff remuneration policy on sales offered by Hang Seng Bank takes into account various aspects of the staff performance instead of focusing solely on the sales amount.


In respect of an eligible dispute arising between the Hang Seng Bank Limited and the customer out of the selling process or processing of the related transaction, Hang Seng Bank Limited is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the product should be resolved directly between QBE General Insurance (Hong Kong) Limited and the customer.