Hang Seng Bank Limited (‘Hang Seng Bank’) strives to provide quality health insurance services to customers and jointly offers a range of medical protection schemes with Bupa (Asia) Limited (‘Bupa’). A health insurance specialist in Hong Kong, Bupa is part of the Bupa group established in the UK in 1947. The Bupa group is now a leading international healthcare organisation. Our diversified services include health insurance, clinics, hospitals, dental centres, care homes, and more.
The health insurance schemes are underwritten by Bupa which is authorised and regulated by the Insurance Authority in Hong Kong. Hang Seng Bank is an insurance agent authorised by Bupa for the exclusive distribution of the Hang Seng Bupa PreciousHealth Series health insurance schemes and package group schemes.
In respect of an eligible dispute arising between the Hang Seng Bank and the customer out of the selling process or processing of the related transaction, Hang Seng Bank is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms or performance (claims and service) of the product should be resolved directly between Bupa and the customer.