Foreign Currency Exchange Service FAQ - Hang Seng Banking Services

Frequently Asked Questions on Foreign Currency Exchange Service

Currency

Code

Bank Buy

Bank Sell

Preferential Interest Rates and Exchange Rates are available for different accounts, currencies, transaction amounts and tenors!

Foreign Currency Exchange Services

Q.1 Can I buy/sell foreign currency at any time of the day?

You may place buy/sell order for foreign currency at any time of the day. They will be processed at the time below.

Channel	Account Type	Currency	Business Hours
Branch	Foreign Currency Statement Savings, Foreign Currency Passbook Savings	USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY, THB, ZAR	Mon-Fri 09:00 to 17:00 Sat 09:00 - 13:00
Customer Contact Centre	Foreign Currency Statement Savings, Foreign Currency Passbook Savings	¹USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY	^aMon 06:00 to Sat 03:30 Sat 08:00 to 12:55 ^bMon 09:00-19:00
		²THB, ZAR	^aMon-Fri 08:00 to 21:00 Sat 08:00 to 12:55 ^bMon 09:00-19:00
	Remarks: ^aFor Prestige & Preferred Banking customers ^bFor Integrated customers, Other customers or general enquiries Same day foreign currency exchange cannot be processed in the following timeslots: - ¹ Full day of New Year’s Day, Good Friday and its following day, Christmas Day, and Hong Kong public holidays that falls on Saturdays - ¹ From 00:00 to 06:00 on the day following New Year’s Day, Christmas Day and specific US holidays (Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day) - ² Full day of all Hong Kong public holidays
e-Banking	Foreign Currency Statement Savings	¹USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY	Mon 06:00 to Sat 03:30 Sat 08:00 to 12:55
	Foreign Currency Statement Savings	²THB, ZAR	Mon-Fri 08:00 to 21:00 Sat 08:00 to 12:55
	FX2/ Margin Trading Collateral	¹USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD	Mon 06:00 to Sat 03:30
	Foreign Currency Passbook Savings	²USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY, THB, ZAR	Mon-Fri 08:00 to 18:55 Sat 08:00 - 12:55
	Remarks: Same day foreign currency exchange cannot be processed in the following timeslots: - ¹ Full day of New Year’s Day, Good Friday and its following day, Christmas Day, and Hong Kong public holidays that falls on Saturdays - ¹ From 00:00 to 06:00 on the day following New Year’s Day, Christmas Day and specific US holidays (Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day) - ²Full day of all Hong Kong public holidays

- Q.2 Are the exchange rates updated?
The listed exchange rates are for reference only. You will be notified of the actual rate prior to your confirmation of any transaction requested.

Currency Switching

- Q.1 What is Currency Switching Service?
This service enables you to set up advance instructions in HKD Savings, HKD Current and/or FCY Savings A/C under your Integrated Account for foreign currency exchange according to the criteria you have preset, such as exchange rate, transfer amount, frequency and date criteria. When your pre-set criteria are met, the instruction will be automatically processed.
- Q.2 Am I eligible to use Currency Switching Service?
All Prestige Banking, Preferred Banking, Green Banking and Integrated Account customers (excluding Integrated Account customers aged under 18) are eligible to use Currency Switching Service.
- Q.3 Is there any set-up charge for using Currency Switching Service?
No.

Q.4 What type of criteria I can preset?

- Q.5 How many instructions can I define at the same time?
You can set up multiple instructions to transfer between foreign currency savings and Hong Kong dollar savings/current accounts or US dollar savings account within your Integrated Accounts. However, you can only set one transfer out instruction for each debit account.
- Q.6 Does Currency Switching Service provide cross currency transfer?
Apart from transfer between Hong Kong dollar and foreign currencies, Currency Switching Service also provides transfer between US dollar and other foreign currencies (excluding CNY). Other cross currency switching is not for the time being offered.
- Q.7 How often are foreign exchange rates checked for confirming the execution of the instruction?
We check exchange rates against the Bank's prevailing buying/selling rates regularly on any business day from Monday to Friday from around HKT09:15 to around HKT17:15, and from around HKT 09:00 to HKT 13:00 on a business day which is a Saturday on an hourly interval basis.

Q.8 Is there any transfer limit for Currency Switching Service?

- Q.9 How do I know whether an instruction has been executed?
You may call our Customer Service Hotline for enquiry:

Prestige Banking customers 2998-9188
Preferred Banking customers 2822-8228
Green Banking/ Integrated Account customers 2912-3456

You may call our Customer Service Hotline for enquiry:
- Q.10 Can I pre-set an "Expiry Date" together with "No. of Times of Executions" in the same instruction?
Yes. You can specify both the "Expiry Date" and "No. of Times of Executions". The currency switching instruction will be automatically deleted whenever one of the two criteria is achieved.

Currency	Max. Transfer Amount	Min. Transfer Amount
AUD	200,000	190
CAD	200,000	200
CHF	200,000	180
CNY*	2,000,000	1,100
EUR	200,000	110
GBP	200,000	80
HKD	N/A^#	1,000
JPY	20,000,000	15,000
NZD	200,000	230
THB	2,000,000	4,800
USD	500,000	130
ZAR	500,000	1,100
* CNY can only be exchanged from / to HKD for the time being. # Please refer to the max. transaction amount of other currencies.

Contact Us
Call our 24-hour hotline
2822 0228
E-mail Us
Visit Our Branches

1.Exchange Rate	The instruction will be executed when the Bank's prevailing buying / selling rate hits the target buying / selling foreign exchange rate
2.Amount	Transaction Amount per Execution
3.Frequency & Date	(a) Transaction Frequency (i) Daily (ii) Weekly, on <ddmmyyyy> (iii) Monthly, on <ddmmyyyy> (b) No. of Times of Executions (i) specific no. of times - when the specified no. of times have been executed, the instruction will be expired and deleted automatically (ii) unlimited. (c) Expiry Date of the Instruction - the instruction will not be executed after the specified date
4.Optional Criteria	(a) cumulative maximum transfer limit - the instruction will not be executed if the transfer amount accumulating over the set period (per day/ per month/ per quarter/ per half year/ per year) exceeds the specified cumulative maximum transfer limit (b) suspension period - the instruction will not be executed within the specified period (c) debit account minimum balance - the instruction will not be executed if the (d) balance of the debit account stays below this threshold fund retention period - the instruction will not be executed if the money stays on the debit account below this period prior to the transfer

Prestige Banking customers	2998-9188
Preferred Banking customers	2822-8228
Green Banking/ Integrated Account customers	2912-3456

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