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Foreign Currency Exchange Service FAQ
Frequently Asked Questions on Foreign Currency Exchange Service
AUD,CAD,EUR,GBP,NZD
| Currency | Code | Bank Buy | Bank Sell |
Preferential Interest Rates and Exchange Rates are available for different accounts, currencies, transaction amounts and tenors!
Foreign Currency Exchange Services
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You may place buy/sell order for foreign currency at any time of the day. They will be processed at the time below.
Channel Account Type Currency Business Hours Branch Foreign Currency Statement Savings, Foreign Currency Passbook Savings USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY, THB, ZAR Mon-Fri 09:00 to 17:00
Sat 09:00 - 13:00Customer Contact Centre Foreign Currency Statement Savings, Foreign Currency Passbook Savings 1USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY aMon 06:00 to Sat 03:30 Sat 08:00 to 12:55
bMon 09:00-19:002THB, ZAR aMon-Fri 08:00 to 21:00 Sat 08:00 to 12:55
bMon 09:00-19:00Remarks:
aFor Prestige & Preferred Banking customers
bFor Integrated customers, Other customers or general enquiries
Same day foreign currency exchange cannot be processed in the following timeslots:
- 1 Full day of New Year’s Day, Good Friday and its following day, Christmas Day, and Hong Kong public holidays that falls on Saturdays
- 1 From 00:00 to 06:00 on the day following New Year’s Day, Christmas Day and specific US holidays (Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day)
- 2 Full day of all Hong Kong public holidayse-Banking Foreign Currency Statement Savings 1USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY Mon 06:00 to Sat 03:30
Sat 08:00 to 12:552THB, ZAR Mon-Fri 08:00 to 21:00
Sat 08:00 to 12:55FX2/ Margin Trading Collateral 1USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD Mon 06:00 to Sat 03:30 Foreign Currency Passbook Savings 2USD, AUD, CAD, CHF, EUR, JPY, GBP, NZD, CNY, THB, ZAR Mon-Fri 08:00 to 18:55
Sat 08:00 - 12:55Remarks:
Same day foreign currency exchange cannot be processed in the following timeslots:
- 1 Full day of New Year’s Day, Good Friday and its following day, Christmas Day, and Hong Kong public holidays that falls on Saturdays
- 1 From 00:00 to 06:00 on the day following New Year’s Day, Christmas Day and specific US holidays (Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day and Thanksgiving Day)
- 2Full day of all Hong Kong public holidays -
The listed exchange rates are for reference only. You will be notified of the actual rate prior to your confirmation of any transaction requested.
Currency Switching
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This service enables you to set up advance instructions in HKD Savings, HKD Current and/or FCY Savings A/C under your Integrated Account for foreign currency exchange according to the criteria you have preset, such as exchange rate, transfer amount, frequency and date criteria. When your pre-set criteria are met, the instruction will be automatically processed.
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All Prestige Banking, Preferred Banking, Green Banking and Integrated Account customers (excluding Integrated Account customers aged under 18) are eligible to use Currency Switching Service.
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No.
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You can pre-set the following criteria:
1.Exchange Rate The instruction will be executed when the Bank's prevailing buying / selling rate hits the target buying / selling foreign exchange rate 2.Amount Transaction Amount per Execution 3.Frequency & Date (a) Transaction Frequency
(i) Daily
(ii) Weekly, on <ddmmyyyy>
(iii) Monthly, on <ddmmyyyy>
(b) No. of Times of Executions
(i) specific no. of times - when the specified no. of times have been executed, the instruction will be expired and deleted automatically
(ii) unlimited.
(c) Expiry Date of the Instruction - the instruction will not be executed after the specified date4.Optional Criteria (a) cumulative maximum transfer limit - the instruction will not be executed if the transfer amount accumulating over the set period (per day/ per month/ per quarter/ per half year/ per year) exceeds the specified cumulative maximum transfer limit
(b) suspension period - the instruction will not be executed within the specified period
(c) debit account minimum balance - the instruction will not be executed if the
(d) balance of the debit account stays below this threshold fund retention period - the instruction will not be executed if the money stays on the debit account below this period prior to the transfer
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You can set up multiple instructions to transfer between foreign currency savings and Hong Kong dollar savings/current accounts or US dollar savings account within your Integrated Accounts. However, you can only set one transfer out instruction for each debit account.
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Apart from transfer between Hong Kong dollar and foreign currencies, Currency Switching Service also provides transfer between US dollar and other foreign currencies (excluding CNY). Other cross currency switching is not for the time being offered.
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We check exchange rates against the Bank's prevailing buying/selling rates regularly on any business day from Monday to Friday from around HKT09:15 to around HKT17:15, and from around HKT 09:00 to HKT 13:00 on a business day which is a Saturday on an hourly interval basis.
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Yes. The minimum limit listed below applies to debit account currency. Instructions in which the transfer amount denominated in the debit or credit account currency is below the minimum limit will not be executed and will be deleted. The maximum limit listed below applies to both debit and credit account currencies. Instructions in which the transfer amount is above the lower maximum limit among the two currency denominations will not be executed and will be deleted. Please refer to the table below for the variety of currencies provided for the Currency Switching Service and their respective maximum / minimum transfer amounts.
Currency Max. Transfer Amount Min. Transfer Amount AUD 200,000 190 CAD 200,000 200 CHF 200,000 180 CNY* 2,000,000 1,100 EUR 200,000 110 GBP 200,000 80 HKD N/A# 1,000 JPY 20,000,000 15,000 NZD 200,000 230 THB 2,000,000 4,800 USD 500,000 130 ZAR 500,000 1,100 * CNY can only be exchanged from / to HKD for the time being.
# Please refer to the max. transaction amount of other currencies. -
You may call our Customer Service Hotline for enquiry:
Prestige Banking customers 2998-9188 Preferred Banking customers 2822-8228 Green Banking/ Integrated Account customers 2912-3456 You may call our Customer Service Hotline for enquiry: -
Yes. You can specify both the "Expiry Date" and "No. of Times of Executions". The currency switching instruction will be automatically deleted whenever one of the two criteria is achieved.
- Reference Rates
- Interest Rates
- Foreign Currency T/T Exchange Rates
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