Hang Seng Credit Card Chat with D O R I
Dining | Offers | Rewards | Interactive
Brings You Fabulous Credit Card Offers!

Now, simply talk to Hang Seng Credit Card Chat with D O R I via Facebook Messenger to discover fabulous shopping, dining offers and more from Hang Seng Credit Card.

Powered by artificial intelligence, DORI is your round-the-clock assistant who will give instant responses to you.

Flash Offer

Bring you Flash Offer from time to time.

Hottest Offer

Browse and search for Hang Seng Credit Card merchant offers and endless discounts.

Dining Experience

Find your desired restaurants and dine out with special offers.

Shopping Experience

Discover your favorite stores and shop online with discounts.

Promotion Registration

Chat with D O R I now!

Search ‘恒生信用卡 Chat with DORI’ in your Facebook Messenger!

1. General question

- What is Hang Seng Credit Card Chat with D O R I ?
Hang Seng Credit Card Chat with D O R I (‘Chat with D O R I’) is a new service offered by Hang Seng Credit Card. Powered by artificial intelligence technology, it can interact with you and recommend those Hang Seng Credit Card Promotion Offers that suit your needs. Moreover, Chat with D O R I can help you reserve a table at any of our Selected Restaurants.
From time to time, Chat with D O R I will notify you of the latest Hang Seng Credit Card limited and flash offers!
- What can I do with Chat with D O R I ?
Similar to chatting with your friends on Facebook Messenger, you can talk to Chat with D O R I to check out Hang Seng Credit Card Merchant offers and reserve a table at one of our selected restaurants. Chat with D O R I always keep improving by chatting with you. So keep coming back to have a chat with it from time to time, and see what else it can do!
- Who am I conversing with?
Chat with D O R I is a chatbot empowered by artificial intelligence. It will handle your enquiries about Hang Seng Credit Card offers and table reservations at our selected restaurants through online conversation and respond to you in real-time, round-the-clock.
- Do I need to provide my credit card information when conversing with Chat with D O R I ?
Chat with D O R I will never ask you for personal information such as your credit card number. If necessary, Chat with D O R I will redirect you to Hang Seng Bank’s credit card reward registration webpage, where you can enter your credit card number to enjoy additional spending rewards. Please do not provide or input any sensitive data when conversing with Chat with D O R I .
- How can I turn off push notifications on Chat with D O R I ?
Chat with D O R I , from time to time, will send you updates on our latest merchant offers. If you no longer wish to receive such notifications, you can click "Manage>Manage Messages>Turn Off All Messages" (or as the relevant setting is labeled or displayed from time to time) on Facebook Messenger on your mobile device. However, please note that you have to turn on this setting again in order to use the Chatbot and the Services, and you may receive "push notifications" during the period when this setting is turned on.
- Do I have to download a new app to use the Chat with D O R I ?
On a smart phone, you have to download and install the latest version of Facebook Messenger. Search “恒生信用卡Chat with DORI” and then you can start chatting with Chat with D O R I . You can access and talk to Chat with D O R I via your internet browser. Visit “恒生信用卡 Chat with DORI” Facebook Page and click the “Message” button to start your conversation.

For easy on-boarding, watch our tutorial video at “How to start chatting”.

2. Usage Instructions

- How do I start chatting with Chat with D O R I ?
You can start chatting with Chat with D O R I via the simple steps below:
1. Using Facebook Messenger
  1. Install and update Facebook Messenger from Google Play or App Store
  2. Key in “恒生信用卡Chat with DORI ” on Facebook Messenger’s search bar
  3. Start chatting with Chat with D O R I right away
2. Using Internet Browser
  1. Login to Facebook and visit “恒生信用卡Chat with DORI ” Facebook Page
  2. On the Facebook Page, tap “Message” to be redirected to Facebook Messenger and start chatting
You may also watch our tutorial video at “How to start chatting” for easy on-boarding.
- How do I delete my Chat with D O R I conversation history from my Facebook Messenger’s inbox?
You may visit Facebook’s Help Centre for details about the instructions on how to delete your conversations from Facebook Messenger (desktop or mobile). However, please note that deleting messages or conversations is a one-sided action. In other words, you can remove the messages and conversations only from your Facebook Messenger’s inbox, but not from our end.
- How come Chat with D O R I does not understand what I am saying?
Chat with D O R I will keep learning more and more from day-to-day conversations. So, the more you chat with it, the better it can communicate with you! Chat with D O R I is a convenient channel for you to check out the latest Hang Seng Credit Card merchant offers. Yet, if you need help with other banking services, you may visit our website at www.hangseng.com, or call our 24-hour customer service hotline at 2822 0228.

3. Credit Card Merchant Offers

- How can I check out Hang Seng Credit Card offers with Chat with D O R I ?
There are actually several ways to look for credit card offers with Chat with D O R I :
1. Main Menu & Carousel
  1. You can view the different types of credit card offers from the Main Menu which can be accessed either by
    
    Asking Chat with D O R I to see “Main Menu”
    
    Pressing the “Discover” button under “Hottest Offers”, “Dining Experience”, or “Online Shopping” below the main menu
2. Free-Style Chatting
  1. You can also ask Chat with D O R I to show you selected credit card offers by posting simple questions!
    For Example:
    
    “What are the current hottest offers?”
    
    “Do you have any discount for sportswear?”
    
    “Any good deals on Chinese food in TST?”
You may also check out “How to start chatting” for a tutorial video on viewing merchant offers.
- What kind of offers are available on Chat with D O R I ?
With Chat with D O R I , you can find a wide range of credit card spending privileges to take care of your lifestyle needs, from dining to shopping and more!
- Any reward of Cash Dollars for using Chat with D O R I ?
You can earn Cash Dollars (or enJoy Dollars) by spending with your Hang Seng Credit Card at any restaurants and shops suggested to you by Chat with D O R I . From time to time, you can also sign up with your Hang Seng Credit Card to enjoy additional Cash Dollars as part of our spending rewards programs. Check out the “Promotion Registration” section in Chat with D O R I to find out more!

4. Restaurant Reservation

- How do I make a restaurant reservation with Chat with D O R I ?
You can reserve a table at any one of our Selected Restaurants via Chat with D O R I . To do so, search your desired restaurant by putting questions to Chat with D O R I , or you may click the “Reserve Table” button to make a reservation via Chat with D O R I right away. Please note that the reservation function is only applicable to participating restaurants.

To successfully complete your booking, you must provide the following information to Chat with D O R I :
1. Date and time for table reservation
2. Number of diners
3. Contact number*
4. Special request*
Please note that upon your table reservation made through Chat with D O R I , the request will be pending for restaurant confirmation. A confirmation message will be sent to you once the restaurant has accepted the reservation.
* Please refer FAQs below for further explanation on data collection
- How do I view/manage my restaurant reservations?
There are two ways to view/manage your restaurant reservations:
1. Free-Style input like “check my reservations” or “view my table bookings”
2. On the Home Menu of Chat with D O R I , tap “My Restaurant Reservations”
- How do I modify or cancel a booking?
You can edit your table reservations at any time by clicking “Modify” in the respective booking carousel under “My Restaurant Reservations”. You can also simply send a message to Chat with D O R I such as “Change my booking” or “Cancel my reservation” to amend your booking.
- What do I need to take note of when I make a reservation?
Participating restaurants can only accept reservation requests that are made 24 hours in advance. For any special requests arrangement, the restaurant will make the best possible arrangements for you subject to the actual circumstances.
- Why do I need to provide my mobile phone number when making a reservation?
Your mobile phone number is needed in case the restaurant at which you have reserved a table has to contact you for any necessary arrangements.
- If I have a special request, how do I notify the restaurant?
Chat with D O R I will ask you if you have any special request when handling your reservation. While the restaurant will try its best to cater to your request, please kindly understand that the restaurant will make the best possible arrangements for you subject to the actual circumstances. You may contact the restaurant directly for further clarification.

5. Security

- What information will be shared between Facebook and Chat with D O R I ?
Please refer to Facebook’s Data Privacy at www.facebook.com/about/privacy to understand more about what kind of information Facebook collects, the ways Facebook uses the information and how the information will be shared.
- Will Hang Seng or Facebook share, sell or disclose my personal information?
Please refer our Personal Information Collection Statement and Facebook’s Data Privacy at www.facebook.com/about/privacy for further information.
- Where will the information in my conversations with Chat with D O R I be stored?
It is stored on Hang Seng and Facebook’s servers respectively. The chat history will be handled according to Hang Seng Personal Information Collection Statement and Facebook’s Data Privacy at www.facebook.com/about/privacy.
- Are my messages encrypted?
Please be assured, all transmission of messages between Hang Seng and Facebook are encrypted based on Hang Seng and Facebook’s security standards.