Hang Seng Credit Card Chat with D O R I (‘Chat with D O R I’) is a new service offered by Hang Seng Credit Card. Powered by artificial intelligence technology, it can interact with you and recommend those Hang Seng Credit Card Promotion Offers that suit your needs. From time to time, Chat with D O R I will notify you of the latest Hang Seng Credit Card time limited and flash offers!

Similar to chatting with your friends on Facebook Messenger, you can talk to Chat with D O R I to check out Hang Seng Credit Card Merchant offers and time limited flash offers. Chat with D O R I always keep improving by chatting with you. So keep coming back to have a chat with it from time to time, and see what else it can do!

Chat with D O R I is a chatbot empowered by artificial intelligence. It will handle your enquiries about Hang Seng Credit Card offers through online conversation and respond to you in real-time, round-the-clock.

Chat with D O R I will never ask you for personal information such as your credit card number. If necessary, Chat with D O R I will redirect you to Hang Seng Bank’s credit card reward registration webpage, where you can enter your credit card number to enjoy additional spending rewards. Please do not provide or input any sensitive data when conversing with Chat with D O R I .

If you no longer wish to receive such notifications, from the chat, tap the profile picture of Chat with D O R I at the top left in the Facebook Messenger, you can swipe left to turn off the notifications. However, please note that you have to turn on this setting again in order to use the Chatbot and the Services, and you may receive "push notifications" during the period when this setting is turned on.

On a smart phone, you have to download and install the latest version of Facebook Messenger. Search “恒生信用卡Chat with DORI” and then you can start chatting with Chat with D O R I . You can access and talk to Chat with D O R I via your internet browser. Visit “恒生信用卡 Chat with DORI” Facebook Page and click the “Message” button to start your conversation.

For easy on-boarding, watch our tutorial video at “How to start chatting”.

You can start chatting with Chat with D O R I via the simple steps below:

1. Using Facebook Messenger
   1. Install and update Facebook Messenger from Google Play or App Store
   2. Key in “恒生信用卡Chat with DORI ” on Facebook Messenger’s search bar
   3. Start chatting with Chat with D O R I right away
2. Using Internet Browser
   1. Login to Facebook and visit “恒生信用卡Chat with DORI ” Facebook Page
   2. On the Facebook Page, tap “Message” to be redirected to Facebook Messenger and start chatting

You may also watch our tutorial video at “How to start chatting” for easy on-boarding.

You may visit Facebook’s Help Centre for details about the instructions on how to delete your conversations from Facebook Messenger (desktop or mobile). However, please note that deleting messages or conversations is a one-sided action. In other words, you can remove the messages and conversations only from your Facebook Messenger’s inbox, but not from our end.

Chat with D O R I will keep learning more and more from day-to-day conversations. So, the more you chat with it, the better it can communicate with you! Chat with D O R I is a convenient channel for you to check out the latest Hang Seng Credit Card merchant offers. Yet, if you need help with other banking services, you may visit our website at www.hangseng.com, or call our 24-hour customer service hotline at 2822 0228.

There are actually several ways to look for credit card offers with Chat with D O R I :

1. Main Menu & Carousel
   1. You can view the different types of credit card offers from the Main Menu which can be accessed either by
      1. Asking Chat with D O R I to see “Main Menu”
      2. Pressing the “Discover” button under “Hottest Offers”, “Dining Experience”, or “Online Shopping” below the main menu
2. Free-Style Chatting
   1. You can also ask Chat with D O R I to show you selected credit card offers by posting simple questions!
      For Example:
      1. “What are the current hottest offers?”
      2. “Do you have any discount for sportswear?”
      3. “Any good deals on Chinese food in TST?”

You may also check out “How to start chatting” for a tutorial video on viewing merchant offers.

With Chat with D O R I , you can find a wide range of credit card spending privileges to take care of your lifestyle needs, from dining to shopping and more!

You can earn Cash Dollars (or enJoy Dollars) by spending with your Hang Seng Credit Card at any restaurants and shops suggested to you by Chat with D O R I . From time to time, you can also sign up with your Hang Seng Credit Card to enjoy additional Cash Dollars as part of our spending rewards programs. Check out the “Promotion Registration” section in Chat with D O R I to find out more!

Please refer to Facebook’s Data Privacy at www.facebook.com/about/privacy to understand more about what kind of information Facebook collects, the ways Facebook uses the information and how the information will be shared.

Please refer our Personal Information Collection Statement and Facebook’s Data Privacy at www.facebook.com/about/privacy for further information.

It is stored on Hang Seng and Facebook’s servers respectively. The chat history will be handled according to Hang Seng Personal Information Collection Statement and Facebook’s Data Privacy at www.facebook.com/about/privacy.

Please be assured, all transmission of messages between Hang Seng and Facebook are encrypted based on Hang Seng and Facebook’s security standards.