Recently, fraudsters claiming to be Hang Seng Bank staff have been contacting customers by phone and instant messaging apps. By using fraudulent tactics (for example, offering attractive preferential interest rates on various banking products), they induce customers to provide personal information such as ID card copies, payroll slips, proofs of address and bank statements. They also ask customers to make deposits into designated account(s) or to open non-Hang Seng investment account(s) to apply for banking products or promotions.
To minimise the risk of becoming a victim of banking-related fraud or incurring financial losses, we recommend that customers adopt the following measures:
The police warn of a new use with fraudsters pretending to be bank staff or government employees asking for personal details including name, HKID and account credentials and pose as staff offering registration help for the Hong Kong government’s HKD10,000 Cash Payout scheme. Learn more about Telephone Deception – $10,000 Cash Payout Scheme at Anti-Deception Coordination Centre (ADCC).
A sharp increase in bogus call cases occurred in Hong Kong in the first quarter of 2020. The criminals behind this fraudulent activity may misrepresent themselves to you by, for example:
The fraudster may then ask you to provide personal information, or to transfer a sum of money to a designated bank account for various reasons.
A fraudster may claim to be an employee of Hang Seng or other financial institution, and may invite you to apply for a personal loan or credit card, or claim there is a problem with your bank account or credit card. If you are unsure or suspicious of any call, voicemail and/or text message you receive, it is vital that you treat it with extreme caution and verify its authenticity before sharing any information or acting on any request.
If you receive a phone call or SMS from a suspected counterfeit Hang Seng Bank, please write down the identity of the caller and the phone number, and call the Hang Seng Hotline (852) 2822 0228. After selecting your preferred language, press ‘9’ for assistance. Customers should check the hotline number with Hang Seng Bank first, instead of contacting the bank only according to the instructions provided by the SMS. Verify incoming calls and beware of being cheated.
Signs of a bogus call or message may include (but are not limited to):
Hang Seng will only send you SMS notifications for certain credit card and bank transactions, and we will only use the mobile phone number you have provided to us, if any
Phishing is a common method of criminal fraud. Fraudsters use electronic communications (such as e-mails and SMS) to pose as legitimate institutions such as banks, online payment service providers or online retailers. A fraudster may ask for your credit card and/or bank information, or tell you to click on a link or attachment or use a QR code that will take you to an illegitimate website or install malware on your computer or mobile device for the purposes of fraudulent or other criminal activity.
Phishing e-mails and SMS are often very difficult to distinguish from genuine e-mails and SMS from legitimate organisations. Similarly, any website you visit as a result of clicking on a phishing link or file may appear to be the legitimate website of the relevant organisation.
Before acting on any e-mail or SMS request that appears to be from Hang Seng or any other legitimate organisation, please note the following information and advice:
BEFORE you act on an e-mail or SMS, ask yourself:
If the answer to any of these question is yes, the e-mail or SMS may be fraudulent and we recommend you call the bank or other relevant organisation to verify it.
In some recent fraudulent e-mails the sender claims to be a Hang Seng Bank director/senior executive/member of staff. The sender states that a large sum of money is being held in the Hang Seng account of an individual who has passed away. The recipient of the e-mail is invited to impersonate the account holder or a close relative in order to receive the money. The sender asks the recipient to provide their personal details to initiate the transfer process.
These e-mails are NOT being sent by Hang Seng and we have referred this activity to the police for investigation. If you receive any such e-mail, please contact the police.