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Security Notice for Hang Seng Customers


Hang Seng Bank wishes to remind customers to remain vigilant in safeguarding their banking credentials such as e-Banking usernames, passwords and other sensitive account information and not to disclose any such information to third parties.


While we are dedicated to providing customers with innovative banking solutions, we are not currently partnered with any third-party websites, mobile applications or financial aggregators and have not granted any such parties access or authorisation to use our customer information.  Please be cautioned that, should customers decide to use such websites, mobile applications or financial aggregators, they are doing so at their own risk and any information displayed within such websites, mobile applications or financial aggregators is not affiliated with, nor officially recognized by, Hang Seng Bank.


We attach great importance to the security of our online and mobile banking services. Customers are advised to access their e-Banking accounts through the Hang Seng Bank’s official website or the Hang Seng mobile app.


For any enquiries, please contact the Hang Seng Bank’s customer service hotline on 2822-0228.