You may be going out less often due to the COVID-19 situation, including branch visits to manage your finances. We recommend using our Digital Banking services to fulfil your banking needs. Hang Seng Personal e-Banking and mobile app allows you access the banking services you need conveniently, anytime and anywhere, even if the service hours of branches are affected by COVID-19. On top of that, you can also seek immediate online assistance from Virtual Assistant H A R O or Live Chat services.

Hang Seng Digital Banking is always by your side.

Key online services you may find useful during this time:

• [New] Mobile Cheque Deposit – Deposit cheques¹ issued by Hang Seng or HSBC by taking a photo of the cheque via the function
• Mobile Account Opening (Account Upgrade)
• HKD/USD/RMB local transfer, change limit of transfer and overseas remittance
• Bill payment
• Manage credit card and card repayment
• Change personal information, including mobile number, email and residential addresses
• Manage your time deposits, conduct foreign exchange, securities trading and all sort of investment trading and services
• Register for e-Statement service to avoid late payments due to postal delays

If you have not registered for Personal e-Banking, you can register via Hang Seng Mobile App or online now. Look at tutorialLook at tutorialLook at tutorial

We will maintain operation to provide limited services in key branches while temporarily closing some branches based on the latest COVID-19 situation. Since the service hours and arrangements of individual branches may be affected by the latest COVID-19 development, please check out our updates. You may also visit our website to check the latest details.

Other banking services including Customer Service Hotline, self-servicing banking services, banking product application processing, banking and card statements and correspondence delivery, etc., may also be affected, resulting in increased processing or waiting time. Please contact us through Virtual Assistant H A R O or Live Chat services to get instant assistance online.

In these challenging times, we go the extra mile to provide you with flexible banking services to match your financial needs.

Remark(s):

1. The deposit limit of each cheque is HKD 20,000, and the maximum daily deposit amount is HKD 20,000. A maximum of 5 cheques can be deposited.

The above communication is applicable to existing Hang Seng customers located in Hong Kong only.