Terms and Conditions for Bank’s Cost Price for exchanging JPY or EUR Promotion (the “Promotion”):

  1. The promotion period is from 15 April 2024 to 31 May 2024, both dates inclusive (“Promotion Period”).
  2. The Promotion is only applicable to customers who hold valid personal integrated account(s) (including Prestige Private, Prestige Banking, Preferred Banking and Integrated Account) (“Eligible Account”) of Hang Seng Bank Limited (“the Bank”). Only the principal account holder is eligible for the Promotion if the Eligible Account is a joint account (“Eligible Customer(s)”).
  3. Each Eligible Customer can enjoy Bank’s Cost Price for conducting real-time JPY or EUR exchange successfully with no less than HKD10,000 or its equivalent and capped at USD2,000,000 or its equivalent per single FX transaction under his/her Eligible Account via “Foreign Exchange Service” of Hang Seng Personal e-Banking or Hang Seng Mobile App during Promotion Period (“Eligible Transaction(s)”).
  4. “Bank’s Cost Price” refers to the exchange rate for foreign exchange without any sales margin normally charged by the Bank. Other mark-up applied to the exchange rate for operational reasons however will not be waived.
  5. When Eligible Customer conducts an Eligible Transaction, the discount will be automatically applied as the exchange rate upfront. The discounted exchange rate must be shown on the screen at the time of the transaction and confirmed by the customer on the “Verify Instruction” page in order for a transaction to qualify for the Promotion. The Bank will not perform any subsequent rebate afterwards under normal circumstances.
  6. For any cross currency exchange, the relevant amount will be converted into the Hong Kong Dollar equivalent with the exchange rate solely determined by the Bank on the transaction day, so as to calculate the relevant transaction amount in the Hong Kong Dollar equivalent.
  7. Any transaction(s) via exchange channels other than “Foreign Exchange Service” of Hang Seng Personal e-Banking and Hang Seng Mobile App will not be counted as Eligible Transaction. In case of disputes, the decision of the Bank on the customer’s eligibility to enjoy this Promotion shall be final.
  8. This Promotion is not applicable to foreign exchange transaction(s) involving notes exchange, cash deposit, notes withdrawal, inward/outward remittance, Overseas Transfer Service, FX Order Watch Service, foreign exchange transaction(s) via Passbook Savings Account and foreign exchange transaction(s) made on pre-defined dates by way of forward dated instruction(s).
  9. Each Eligible Customer can enjoy this Promotion more than once during the Promotion Period.
  10. Unless otherwise specified, this Promotion cannot be used in conjunction with other foreign exchange or exchange rate offers of the Bank.
  11. Unless otherwise specified, this Promotion is not applicable to corporate account customers.
  12. No person other than the Eligible Customer and the Bank (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provisions of these Terms and Conditions.
  13. These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
  14. These Terms and Conditions are subject to prevailing regulatory requirements.
  15. The Bank reserves the right to suspend, vary or terminate the Promotion and the relevant offers at any time and to amend the relevant Terms and Conditions from time to time without prior notice.
  16. In case of any disputes, the decision of the Bank on all matters relating to this Promotion and the relevant offers shall be final and binding on all the parties concerned. The Promotion and the relevant offers are subject to the terms and conditions for the relevant products or services. If there is any inconsistency between the terms and conditions for the relevant products or services and these Terms and Conditions, these Terms and Conditions shall prevail.
  17. In case of any discrepancy between the English and the Chinese versions of these Terms and Conditions, the English version shall prevail.
RMB Currency Risk
Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.

Foreign Currency Risk
Foreign Exchange involves Exchange Rate Risk. Fluctuations in the exchange rate of a foreign currency may result in gains or losses in the event that the customer converts HKD to foreign currency or vice versa.