General Terms and Conditions:

1. The promotion period of the Promotion is from 1 January to 31 March 2021 (both days inclusive) (“Promotion Period”).
2. The Promotion is applicable to the below Hang Seng Bank Limited (“Hang Seng”) customers who satisfy all the requirements in paragraphs 2i to 2iii (“Eligible Customers”):
   1. Personal customers holding a Prestige Signature, Prestige Banking, Preferred Banking, Green Banking, Integrated Account, HKD Savings / Current Account with Hang Seng or a Hang Seng Credit Card (each an “Eligible Account”); and,
   2. Have a valid mobile number and email address under Hang Seng’s record; and,
   3. Is either:
      1. New Personal e-Banking Customers (“New Customers”): The customers who did not register Hang Seng Personal e-Banking between 1 July and 31 December 2020 and successfully registered Hang Seng Personal e-Banking via hangseng.comhangseng.com (desktop version) or Hang Seng Personal Banking mobile app within the Promotion Period; or
      2. Existing Personal e-Banking Customers: All customers who hold a valid Hang Seng Personal e-Banking account on or before 31 December 2020.
3. New Customers will receive a SMS from Hang Seng regarding the redemption of Welcome Reward which contain the instruction to register H A R O on WhatsApp at designated registration website and perform the instant lucky draw using the lucky code at H A R O on WhatsApp.
4. Eligible Customers must maintain the Eligible Account and the e-Banking service shall remain effective until 30 June 2021 in order to receive the offers stated under this Promotion (“Offer”).
5. For joint accounts, only the primary account holder is eligible for this Offer.
6. Hang Seng will credit the Cash Rewards (“Cash Reward”) in Hong Kong dollars into the relevant Eligible Account of the Eligible Customer on or before 30 June 2021. The relevant Eligible Account must remain valid when the relevant Cash Rewards are credited.
7. Unless otherwise specified, the Offer is not applicable to Commercial Banking and Private Banking customers of the Bank, and cannot be used in conjunction with other offer(s) of Hang Seng. This Promotion is not applicable to Hang Seng Supplementary Card, Business Card, Commercial Card, USD Visa Gold Card, UnionPay RMB Diamond Commercial Card, Renminbi Credit Card, Spending Card, e-shopping Mastercard and Private Label Card. 
8. Hang Seng reserves the right to suspend, revise or terminate the Promotion at any time and to amend the Terms and Conditions thereof from time to time. In case of any disputes, the decision of Hang Seng shall be final.
9. No person other than the Customer and Hang Seng (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these Terms and Conditions.
10. These Terms and Conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
11. These Terms and Conditions are subject to prevailing regulatory requirements.
12. The English version of these terms and conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.

Terms and Conditions for “Welcome Reward for New Personal e-Banking Customers” (the “Welcome Reward”):

13. New Customers who successfully register Hang Seng Personal e-Banking via hangseng.comhangseng.com (desktop version) or Hang Seng Personal e-Banking mobile app and register at least one of the Eligible Accounts for the e-Statement service within 7 calendar days of e-Banking registration, will receive a SMS from Hang Seng regarding the Welcome Reward within 30 business days, such SMS contain the registration website of H A R O on WhatsApp and lucky code. New Customer must follow the instruction as stated on the SMS to register H A R O on WhatsApp at designated registration website and perform the instant lucky draw (“Lucky Draw”) at H A R O on WhatsApp.
14. Upon receiving the relevant SMS, New Customers must perform the Lucky Draw on or before 30 April 2021. Lucky Draw entry will not be re-issue if expired.
15. By completing registration at H A R O on WhatsApp, this indicates New Customer agrees to the terms set out in the Hang Seng Virtual Assistant on WhatsApp Terms and Conditions (for details please visit hangseng.com/en-hk/e-services/harohangseng.com/en-hk/e-services/haro). New Customer cannot perform the Lucky Draw if does not agree the Hang Seng Virtual Assistant on WhatsApp Terms and Conditions.
16. A total of 6,005 winners will be drawn (“Winner”), and each winner is entitled to redeem one of the prizes listed as below (“Lucky Draw Prize”):
    

    Lucky Draw Prize	Quota
    HKD 8,000 The Peninsula Hong Kong e-Cash Voucher (Hotel e-Cash Voucher)	5 customers
    HKD50 foodpanda e-Cash Voucher (Food Ordering e-Cash Voucher)	6,000 customers

17. The Winner need to go through the link provided by H A R O WhatsApp to a third-party website to receive the Lucky Draw Prize.
18. In any condition, all Lucky Draw Prize is non-exchangeable for other gifts and no change will be given. Hotel e-Cash Voucher and Food Ordering e-Cash Voucher (e-Cash Voucher ) are non-redeemable for cash and will not be re-issued if deleted, lost, damaged or unused after expiry.
19. Hang Seng reserves the right to substitute the Lucky Draw Prize with other gifts at any time without prior notice and without reason. The value or nature of the substitute gift may differ from the Lucky Draw Prize offered in this Promotion.
20. After downloading the e-Cash Voucher , the Winner can redeem the e-Cash Voucher awarded by presenting it to The Peninsula Hong Kong or in foodpanda mobile app (as the case may be), on or before the expiry date shown on the e-Cash Voucher . Any expired e-Cash Voucher will not be accepted or replaced. Use of the e-Cash Voucher may also be subject to any terms and conditions as shown on the e-Cash Voucher or as set out by The Peninsula Hong Kong or foodpanda (as the case may be).
21. Each e-Cash Voucher can only be used once and will expire once used. Payment must be made for any spending amount exceeding the face value of the e-Cash Voucher , while no change will be given when the spending amount is less than its face value. The Peninsula Hong Kong and foodpanda reserve the right of final decision on determining the validity of any e-Cash Voucher . 
22. Hang Seng is not the supplier of the e-Cash Voucher and will therefore not be responsible for any liability relating to the e-Cash Voucher . Any matters with regards to the quality and availability of the product(s) and/or service(s) relating to the e-Cash Voucher will be the sole obligations of the supplier of the e-Cash Voucher . Any disputes or complaints relating to the e-Cash Voucher shall be resolved directly between the customers concerned and the supplier. For the details of how to use the e-Cash Voucher , please refer to the terms and conditions shown/printed thereon.

Terms and Conditions for “Faster Payment System Registration Reward” Promotion:

23. Eligible Customer should register Faster Payment System (“FPS”) with his/her Hong Kong Identity Card number and set Hang Seng as FPS default receiving bank for the first time within the Promotion Period.  Hang Seng will select a total of 6,000 Eligible Customers on random basis and reward HKD50 Cash Reward. Each eligible Customer can only receive this Cash Reward once within the Promotion Period.
24. Eligible Customer should register Faster Payment System (“FPS”) with his/her mobile number and set Hang Seng as FPS default receiving bank for the first time within the Promotion Period.  Hang Seng will select a total of 6,000 Eligible Customers on random basis and reward HKD50 Cash Reward. Each eligible Customer can only receive this Cash Reward once within the Promotion Period.

Terms and Conditions for Personal e-Banking Transactional Reward (“Transactional Reward”):

25. Eligible Customers who conduct Designated Items and fulfill the requirements in table below via Hang Seng Personal e-Banking or Hang Seng Personal Banking mobile app within the Promotion Period can earn the corresponding Cash Rewards as listed in the below table:
    

    Designated Item	Cash Reward	Quota
    (1) Set a mobile cash withdrawal instruction via Hang Seng Mobile App	HKD30	Randomly pick 6,000 customers that have completed this item in promotion period
    (2) Log in Hang Seng Mobile App	HKD10	Randomly pick 2,000 customers that have completed this item per month for 3 months (6,000 customers)
    (3) Complete 3rd party fund transfer or between self-named Hang Seng Accounts via Virtual Assistant H A R O	HKD10	Randomly pick 2,000 customers that have completed this item per month for 3 months (6,000 customers)

26. Each Eligible Customer may only be rewarded the Cash Reward from Designated item (1) once.
27. For Designated item (2) and (3), each Eligible Customer may only be rewarded the Cash Reward once in each month and a maximum of three months throughout the Promotion Period for Designated item (2) and (3) respectively.
28. Designated item (1) and (3) are not applicable to the Eligible Customers who only hold Hang Seng Credit Card. For Eligible Customer who does not have any Prestige Signature, Prestige Banking, Preferred Banking, Green Banking, Integrated Account, or HKD Savings / Current Account with Hang Seng, same amount of Cash Dollars Reward or yuu Reward Points in lieu of Cash Reward under Designated item (2) will be credited into the Hang Seng Credit Card with latest card activation date on or before 30 June 2021. Upon the crediting of the Cash Dollars Rewards or yuu Reward Points, the relevant Hang Seng Credit Card account must still be valid and with good credit records.
29. Hang Seng enJoy Card holder should register yuu Reward Points Programme and link the Hang Seng enJoy Card in Hong Kong 7-Eleven or on yuu Reward mobile app to earn yuu Reward Points. For details, please visit hangseng.com/enjoycardhangseng.com/enjoycard.
30. The use of Cash Dollars is subject to the Terms and Conditions of the Hang Seng Credit Card Membership Rewards Programme.  The use of yuu Reward Points is subject to the Terms and Conditions of the Hang Seng yuu Reward Points Programme.  For details, please call the 24-hour Hang Seng Credit Card Marketing Enquiry Hotline at 2998 6899.
31. Under any circumstances, the Cash Dollars and yuu Reward Points are non-transferrable, non-redeemable for cash and non-exchangeable for other gifts.

Other Related Products and Services:

32. For terms and conditions related to the Personal e-Banking Services, please visit hangseng.com/eBankinghangseng.com/eBanking for details.
33. FPS is a real-time payment platform operated by Hong Kong Interbank Clearing Limited. For terms and conditions related to Faster Payment System (FPS), please visit hangseng.com/fpshangseng.com/fps for details.
34. For terms and conditions related to Virtual Assistant H A R O, please visit hangseng.com/en-hk/e-services/harohangseng.com/en-hk/e-services/haro for details.