Hang Seng Digital Banking integrates financial management into your everyday life, allowing you to manage your accounts with Hang Seng Mobile App anywhere, anytime.
The all-new Simple Mode offers a simplified interface and 5 key banking functions for you to enjoy more convenient and reliable day-to-day banking services. You may return to Full Mode whenever you like for comprehensive online financial management tools. Two modes can be switched flexibly to fully cater for the needs of different users.
Moreover, new customers may win up to HKD1,100 lucky draw rewards upon completing designated missions.
Enjoy seamless and safe banking experience now. Hey! So Free!
1
Versatility in one all-inclusive platform
2
Switch to Simple Mode anytime
3
Winning compelling rewards
4
Knowing the steps of lucky draw
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Useful banking services,
master basic functions at ease
clockclockFPS1
24-hour instant transfer
phonephoneSkip a trip to the branches
with Mobile Cheque Deposit
letsgoletsgoSingle-handedly fulfill
your numerous banking needs
FPS1 24-hour instant transfer
Set Hang Seng as the FPS default receiving bank to make free instant transfers to other banks with your mobile number. Pay via Hang Seng Mobile App anytime you need, and collect money from others in seconds. What a convenient and practical way to split the bill with your friends through cross-bank transfer!
Skip a trip to the branches with Mobile Cheque Deposit
You can now deposit cheques at ease by simply using the Hang Seng Mobile App to enter details and take a photo of the cheque with your mobile phone2. You no longer need to walk all the way to a branch or Quick Cheque Deposit Machine just for a cheque or struggle to deposit one at night. The funds will be credited on the next day at the soonest*.
*Deposit cheques before 5:30p.m. on the settlement day, and the funds will be credited as soon as on the next settlement day.
Single-handedly fulfill your numerous banking needs
Save the long waits at branches! Hang Seng Digital Banking allows you to manage your accounts handily while relaxing on the couch. Enjoy the following functions from Hang Seng Digital Banking:

  • Reset passwords, including ATM card, Personal e-Banking and Phone Banking PIN
  • Manage Direct Debit Authorisation (DDA)
  • Update your personal information
  • View e-Statements
  • Request for ATM card replacement
  • Request for cheque books
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clockclockFPS1
24-hour instant transfer
FPS1 24-hour instant transfer
Set Hang Seng as the FPS default receiving bank to make free instant transfers to other banks with your mobile number. Pay via Hang Seng Mobile App anytime you need, and collect money from others in seconds. What a convenient and practical way to split the bill with your friends through cross-bank transfer!
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phonephoneSkip a trip to the branches
with Mobile Cheque Deposit
Skip a trip to the branches with Mobile Cheque Deposit
You can now deposit cheques at ease by simply using the Hang Seng Mobile App to enter details and take a photo of the cheque with your mobile phone2. You no longer need to walk all the way to a branch or Quick Cheque Deposit Machine just for a cheque or struggle to deposit one at night. The funds will be credited on the next day at the soonest*.
*Deposit cheques before 5:30p.m. on the settlement day, and the funds will be credited as soon as on the next settlement day.
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letsgoletsgoSingle-handedly fulfill
your numerous banking needs
Single-handedly fulfill your numerous banking needs
Save the long waits at branches! Hang Seng Digital Banking allows you to manage your accounts handily while relaxing on the couch. Enjoy the following functions from Hang Seng Digital Banking:

  • Reset passwords, including ATM card, Personal e-Banking and Phone Banking PIN
  • Manage Direct Debit Authorisation (DDA)
  • Update your personal information
  • View e-Statements
  • Request for ATM card replacement
  • Request for cheque books
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Safeguard your account,
security first from online to offline
withdrawwithdrawMinimize security risks with
card-free Mobile Cash Withdrawal
smssmsEnable push notifications to
stay up-to-date with every transaction
Minimize security risks with card-free Mobile Cash Withdrawal
We understand your concerns about losing your ATM card or leaking your password to a stranger behind you at ATMs. Ease your worries by scanning the QR code on the machine with your mobile to withdraw cash swiftly at any Hang Seng’s or HSBC’s ATMs. Meanwhile, logon authentication must be completed in Hang Seng Mobile App to ensure the withdrawal is done securely.
Enable push notifications to stay up-to-date with every transaction
Tired of opening Hang Seng Mobile App to keep track of everything all the time? Enable push notifications to get notified of your account activities, like high-risk and CNP transaction reminders, with 24-hour push notifications on your mobile phone. Hang Seng provides you with round-the-clock protection for a carefree banking experience.
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withdrawwithdrawMinimize security risks with card-free Mobile Cash Withdrawal
Minimize security risks with card-free Mobile Cash Withdrawal
We understand your concerns about losing your ATM card or leaking your password to a stranger behind you at ATMs. Ease your worries by scanning the QR code on the machine with your mobile to withdraw cash swiftly at any Hang Seng’s or HSBC’s ATMs. Meanwhile, logon authentication must be completed in Hang Seng Mobile App to ensure the withdrawal is done securely.
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smssmsEnable push notifications to stay up-to-date with every transaction
Enable push notifications to stay up-to-date with every transaction
Tired of opening Hang Seng Mobile App to keep track of everything all the time? Enable push notifications to get notified of your account activities, like high-risk and CNP transaction reminders, with 24-hour push notifications on your mobile phone. Hang Seng provides you with round-the-clock protection for a carefree banking experience.
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Advanced financial experience,
satisfy your extensive needs
e-statemente-statementView 7-year old financial records breezily
and effortlessly online
savemoneysavemoneyPull money straight to
your Hang Seng account in one App
View 7-year old financial records breezily and effortlessly online
Access your e-Statement records from the past 7 years3 anytime through Hang Seng Digital Banking, you no longer need to store a drawer of paper statements or pay statement re-issue fee and annual fee4, saving both your effort and the planet at the same time!
Pull money straight to your Hang Seng account in one App
Transfer money from your other banks’ account to Hang Seng with Pull Money. After linking with other accounts, only Hang Seng Mobile App is needed to allocate funds between different banks. Skip the trouble of logging out and switching between different banks' apps to manage your cross-bank assets smoothly!
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e-statemente-statementView 7-year old financial records breezily and effortlessly online
View 7-year old financial records breezily and effortlessly online
Access your e-Statement records from the past 7 years3 anytime through Hang Seng Digital Banking, you no longer need to store a drawer of paper statements or pay statement re-issue fee and annual fee4, saving both your effort and the planet at the same time!
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savemoneysavemoneyPull money straight to your Hang Seng account in one App
Pull money straight to your Hang Seng account in one App
Transfer money from your other banks’ account to Hang Seng with Pull Money. After linking with other accounts, only Hang Seng Mobile App is needed to allocate funds between different banks. Skip the trouble of logging out and switching between different banks' apps to manage your cross-bank assets smoothly!
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changechangeBuy foreign currencies at an ideal exchange rate automatically
Buy foreign currencies at an ideal exchange rate automatically
Trade FX at a surprisingly great deal! Hang Seng Foreign Exchange Service provides you with bank’s cost price and foreign currency time deposit interest rate offers so you can earn extra interest. You may also exchange up to 11 currencies5 online, and set FX Order Watch and Rate Alert based on your own needs to grasp FX opportunities. It’s suitable for anyone who wants to trade in advance for investment and travel!
Check out our fabulous offers Check out our fabulous offers Check out our fabulous offers
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appappTrade in 3 stock markets one step ahead
Trade in 3 stock markets one step ahead
Use Hang Seng Invest Express App to triumph in the stock market! Conduct online trading with HK stocks, A-shares and US stocks all under one single platform, and check real-time stock quotes6 along with tailored investment analysis. Plan your own investment strategy with our comprehensive stock trading app for all-level investors!
Check out our fabulous offers Check out our fabulous offers Check out our fabulous offers
Investment involves risks. Prices of foreign exchange may go up or down. FX involves exchange rate risk.
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changechangeBuy foreign currencies
at an ideal exchange rate automatically
appappTrade in 3 stock markets one step ahead
Buy foreign currencies at an ideal exchange rate automatically
Trade FX at a surprisingly great deal! Hang Seng Foreign Exchange Service provides you with bank’s cost price and foreign currency time deposit interest rate offers so you can earn extra interest. You may also exchange up to 11 currencies5 online, and set FX Order Watch and Rate Alert based on your own needs to grasp FX opportunities. It’s suitable for anyone who wants to trade in advance for investment and travel!
Check out our fabulous offers Check out our fabulous offers Check out our fabulous offers
Trade in 3 stock markets one step ahead
Use Hang Seng Invest Express App to triumph in the stock market! Conduct online trading with HK stocks, A-shares and US stocks all under one single platform, and check real-time stock quotes6 along with tailored investment analysis. Plan your own investment strategy with our comprehensive stock trading app for all-level investors!
Check out our fabulous offers Check out our fabulous offers Check out our fabulous offers
Investment involves risks. Prices of foreign exchange may go up or down. FX involves exchange rate risk.
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Simple Mode features
3 Features — Help you master online banking
Streamlined user interface
A simple and clean interface allows you to locate frequently used banking functions at a glance, making it convenient to complete daily online financial management instructions
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Safe fund transfer
Account holders can only transfer funds to accounts under the same name, which reduces the risk of transferring to another person mistakenly
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Attentive online support
Call us by clicking the “Help” button or "chat" icon at the top right corner to enquire or report suspicious transactions directly
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5 functions — Meet essential financial management needs
Use Simple Mode hassle-free with its simple interface and essential functions –
all available in one App!
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Check account balance and transaction history
View your savings and investment account balance, plus recent transactions like withdrawal, FPS and credit card transaction records
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Browse e-Statements and e-Advice
View and download e-Statements to browse past account summaries and previous transactions
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Transfer to your Hang Seng account
Fund transfers are limited to between Hang Seng accounts under the same account holders to further secure the safety of your accounts
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Set up time deposits
Enter multiple instructions single-handedly to place time deposits and earn interest to grow your savings steadily
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Mobile cheque deposit
Simply take a photo of the cheque with your mobile phone to skip the hassle of visiting a branch or cheque deposit machine with paper cheques
Switch to Simple Mode anytime
phone-step
1
Log on Hang Seng Mobile App, select “Settings” from the left menu, tap “Switch to Full / Simple Mode”, select "Simple Mode" and tap "Confirm"
arrow
phone-step
2
Successfully switched to Simple Mode
new-member
New
customers*
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Welcome Lucky Draw
From 1 July to 27 August 2023, register Personal e-Banking and e-Statement/e-Advice service to join the lucky draw!
HKD1,000
HKTVmall
e‑Gift Voucher
(100 quotas)
Or
HKD50
dining e-Voucher
(2,000 quotas)
*New e‑Banking Customers
Register e-Banking Register e-Banking Register e-Banking
all-member
All
customers
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Complete missions for Bonus Reward
The more you use Hang Seng Digital Banking services, the more lucky draw entries you get. Win vouchers to pay less when dining!
For existing and newly registered customers, log on to Hang Seng Mobile App and then finish any one of the designated missions listed below in the same month on Hang Seng Digital Banking to get a lucky draw entry. Complete the missions repeatedly to earn more entries!
Designated missions
tickEnable push notifications for Hang Seng Mobile App
tickSet Hang Seng as the FPS default receiving bank with mobile number
tickTransfer fund to third parties by FPS
tickUse Mobile Cash Withdrawal service
tickUse Mobile Cheque Deposit service
tickUse Pull Money service
tickExchange Currencies online
tick
Trade HK stocks, A-shares or US stocks online7
HKD100
dining e-Voucher
(2,000 quotas)
Each customer
can get 5 lucky draw entries max. per month
Act now Act now
Easy Registration
3 steps for lucky draw
step-1
step-2
step-3
step-4
Personal e-Banking and e-Statement
1
Download and open Hang Seng Mobile App
> tap “Register e-Banking”
2
Choose your registration and verification method.
Read and accept Terms and Conditions
3
Fill in your personal details, set up username, password and security question
4
Create and re-confirm the “6-digit PIN”. Complete the registration and press “OK” to get started
Applicable to “Registration Lucky Draw”
1
Customers will receive a SMS within 30 business days after completing registrations
2
Tap the hyperlink on the SMS to open H A R O WhatsApp
3
Send the prefilled message and enter the lucky draw code to join the lucky draw
Don’t forget to enable push notifications to receive first-hand special offers!
Download now
to experience Hang Seng Mobile App!
If you are in doubt of our marketing and promotional activities and materials, please call customer service enquiry hotline for verification.
Enquiry and Trading Hotlines - Hang Seng Bank (hangseng.com)
Hang Seng Bank Website > About Us > Contact Us > Enquiry and Trading Hotlines


Remarks:
  1. FPS (Faster Payment System) is a real-time payment platform provided by Hong Kong Interbank Clearing Limited. The service limits to receiving banks that support instant transfer functionality and is subject to the General Terms & Conditions.
  2. Only Hong Kong Dollar cheques, cashier orders, customised cheques and dividend cheques from Hang Seng and HSBC are accepted.
  3. 7 years e-Statement records are applicable to a Prestige Private, Prestige Banking, Preferred Banking, Integrated Account, Family+ Account, HKD Statement Savings/Current Account and foreign currency Saving/Current Account. Personal Credit Card customers can view up to 7 years e-Statements starting from 22 Mar 2020 and issued between 23 Mar 2017 to 22 Mar 2020 while investment e-statement can be viewed for up to 3 years.
  4. Applicable to personal accounts including a Prestige Private, Prestige Banking, Preferred Banking, Integrated Account, Family+ Account, HKD Current Account, HKD Statement Savings Account and ATM Statement Savings Account. A fee of HKD60 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year. For designated personal credit card accounts including Prestige World MasterCard, Platinum Card, Gold Card, Classic Card, USD Visa Gold Card, Spending Card and Renminbi Credit Card (Platinum Card/Gold Card/Classic Card), a fee of HKD40/USD5/RMB40 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year.
  5. Applicable currencies include USD, AUD, CAD, CHF, EUR, GBP, JPY, NZD, RMB, THB, ZAR and SGD, whereas SGD exchange service is available in branch only.
  6. Information provided by ETNET and Refinitiv for reference only.
  7. No minimum transaction amount is required for each securities transaction. Eligible Securities Transactions exclude locally traded overseas stocks, any listed securities settled by non-Hong Kong dollar (except Stock Connect Securities), i-Shares, Exchange Fund Notes, Hong Kong Link retail bonds, Government of HKSAR retail bonds / ibonds, purchase or sell transactions of Hang Seng Monthly Investment Plans for Stocks and shares subscriptions of Initial Public Offering (IPO).

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Important Risk Warnings
  • Investments involve risks. The prices of securities fluctuate, sometimes dramatically. The price of a security may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.
  • Foreign securities carry additional risks not generally associated with securities in the domestic market. The value or income (if any) of foreign securities may be more volatile and could be adversely affected by changes in many factors. Client assets received or held by the licensed or registered person outside Hong Kong are subject to the applicable laws and regulations of the relevant overseas jurisdiction which may be different from the Securities and Futures Ordinance (Cap.571) and the rules made thereunder. Consequently, such client assets may not enjoy the same protection as that conferred on client assets received or held in Hong Kong. The key risks of investing in RMB-denominated securities include market risk, company risk, liquidity risk, currency risk, exchange rate risk and default risk.
  • Investors should not only base on this webpage alone to make any investment decision, but should read in detail the relevant Risk Disclosure Statements before making any investment decision.

Risk Disclosure of Foreign Exchange

RMB Currency Risk
Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.

Foreign Exchange Risk
Foreign Exchange involves Exchange Rate Risk. Fluctuations in the exchange rate of a foreign currency may result in gains or losses in the event that the customer converts HKD to foreign currency or vice versa, and/or in the event that the customer converts a foreign currency time deposit to HKD upon maturity.

Terms and Conditions