Seamless service
Bank smarter with your mobile. Hey! So Free!
Try new services with you
Live green with you
Save time for you
Try new services with you
Mobile Cheque Deposit
You can now deposit cheques 24/7 by just taking photos of the cheques with your mobile. Maximum deposit amount has been uplifted to HKD100,000 per cheque. You can deposit cheques using the service before 5:30 p.m. on the settlement day, and the funds will be credited on the next settlement day at the soonest4.
Mobile Cash Withdrawal
Withdraw cash swiftly at any Hang Seng’s or HSBC’s ATMs by scanning the QR code on the machine with your mobile.
Live green with you
e-Statement
Online access to e-Statement records from the past 7 years1 anytime to save HKD50 statement re-issue fee and HKD60 annual fee for paper statement2, saving both the effort and the planet.
Save time for you
FPS3
24/7 instant inter-bank transfer. Register and set Hang Seng as the default receiving bank with mobile number to collect payment handier.
Self-servicing
Easily update and manage your transfer settings and personal information, or even request ATM card replacement or cheque books via Personal e-Banking online at ease, at home.
Hang Seng’s wowing
rewards for all
rewards for all
New customers
Lucky draw reward
Lucky draw reward
From now till 31 March, register Personal e-Banking and e-Statement/e-Advice service to win HKD1,000 HKTVmall e‑Gift voucher.
Bonus reward for mobile account opening
Open Preferred Banking and/or Prestige Banking account with your mobile and register Personal e‑Banking and e‑Statement/e‑Advice service to get an extra lucky draw entry for winning HKD100 HKTVmall e‑Gift voucher.
Bonus reward for mobile account opening
Open Preferred Banking and/or Prestige Banking account with your mobile and register Personal e‑Banking and e‑Statement/e‑Advice service to get an extra lucky draw entry for winning HKD100 HKTVmall e‑Gift voucher.
All customers
Try more, reward more!
Try more, reward more!
For all Personal e-Banking customers (including existing and newly registered customers), you may get lucky draw entries every week to win over HKD1,800 by just completing simple missions listed below:
What to do
No. of lucky draw entry
Prize
Mission
What to do
Register FPS and set Hang Seng as the default receiving bank with mobile number for the first time
No. of lucky draw entry
1 time
(Up to once within the promo period)
Prize
HKD90
(300 quotas in total)
What to do
Transfer HKD90 / CNY90 or more via FPS
No. of lucky draw entry
1 time per week
Prize
HKD20
(300 quotas in total)
What to do
Use Mobile Cash Withdrawal service
No. of lucky draw entry
1 time per week
Prize
HKD20
(300 quotas in total)
What to do
Use Mobile Cheque Deposit service
No. of lucky draw entry
1 time per week
Prize
HKD20
(300 quotas in total)
What to do
Complete all 4 items mentioned above once
No. of lucky draw entry
1 time
(Up to once within the promo period)
Prize
HKD1,000
(5 quotas in total)
What to do
No. of lucky draw entry
Prize
Mission
What to do
Register FPS and set Hang Seng as the default receiving bank with mobile number for the first time
No. of lucky draw entry
1 time
(Up to once within the promo period)
Prize
HKD80
(300 quotas in total)
What to do
Transfer HKD100 / CNY100 or more via FPS
No. of lucky draw entry
1 time per week
Prize
HKD20
(300 quotas in total)
What to do
Use Mobile Cash Withdrawal service
No. of lucky draw entry
1 time per week
Prize
HKD20
(300 quotas in total)
What to do
Use Mobile Cheque Deposit service
No. of lucky draw entry
1 time per week
Prize
HKD20
(300 quotas in total)
What to do
Complete all 4 items mentioned above once
No. of lucky draw entry
1 time
(Up to once within the promo period)
Prize
HKD1,000
(5 quotas in total)
How to register
Personal e‑Banking and e‑Statement
1
Download and open Hang Seng Mobile App > tap “Register e-Banking”
2
Choose your registration and verification method. Read and accept Terms and Conditions.
3
Fill in your personal details, set up username, password and security question.
4
Create and re-confirm the “6-digit PIN”. Complete the registration and press “OK” to get started.
Download and open Hang Seng Mobile App > tap “Register e-Banking”
Choose your registration and verification method. Read and accept Terms and Conditions.
Fill in your personal details, set up username, password and security question.
Create and re-confirm the “6-digit PIN”. Complete the registration and press “OK” to get started.
How to enter the lucky draw
- Customers will receive a SMS within 30 business days after completing a mission
- Tap the hyperlink on the SMS to open H A R O WhatsApp
- Send the prefilled message and enter the lucky draw code to join the game
Don’t forget to enable push notifications to receive first-hand special offers!
How to enter the lucky draw
- Customers will receive a SMS within 30 business days after completing a mission
- Tap the hyperlink on the SMS to open H A R O WhatsApp
- Send the prefilled message and enter the lucky draw code to join the game
Don’t forget to enable push notifications to receive first-hand special offers!
Download now to experience Hang Seng Mobile App!
Hang Seng Personal Mobile App
- The mobile app is free of charge, but normal banking and transaction charges may apply when you conduct transactions via the app. Please refer to the Bank's service charges for details. In addition, customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your mobile network service provider.
- The mobile app can be accessed via the network of any local or overseas telecommunications service provider. You can use a 2G, 3G, HSDPA, 4G or Wi-Fi service. However, you must have a mobile internet service plan and handset that can support Internet access. Access to the Internet may also involve set-up procedures on your handset for some fixed IP SIM cards. Please check with your telecommunication service provider for details and up-to-date instructions. The connection speed may vary for different telecommunication service providers, different data usage plans, and different geographical locations. If you experience a slow response when mobile web browsing or during data transmission, please check with your telecommunication service provider. Customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your telecommunication service provider.
Remarks:
- 7 years e-Statement records are applicable to Signature, Prestige Banking, Preferred Banking, Integrated Account, Green Banking, M.I. Kid AssetBuilder Account, HKD Statement Savings/Current Account and foreign currency Saving/Current Account. Personal Credit Card customers can view up to 7 years e-Statements starting from 22 Mar 2020 and issued between 23 Mar 2017 to 22 Mar 2020 while investment e-statement can be viewed for up to 3 years.
- Applicable to personal accounts including Signature, Prestige Banking, Preferred Banking, Green Banking, Integrated Account, M.I. Kid AssetBuilder Account, HKD Current Account, HKD Statement Savings Account and ATM Statement Savings Account. A fee of HKD60 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year. For designated personal credit card accounts including Prestige World MasterCard, Platinum Card, Gold Card, Classic Card, USD Visa Gold Card, Spending Card and Renminbi Credit Card (Platinum Card/Gold Card/Classic Card), a fee of HKD40/USD5/RMB40 per account will be charged if customers receive more than 2 paper statements for every 12 months from July to June of the following year.
- FPS (Faster Payment System) is a real-time payment platform operated by Hong Kong Interbank Clearing Limited. The service limits to receiving banks that support instant transfer functionality and is subject to the General Terms & Conditions.
- Only Hong Kong Dollar cheques, cashier orders, customised cheques and dividend cheques from Hang Seng and HSBC are accepted.
Borrow or not to borrow? Borrow only if you can repay.
- Android, Google Play and the Google Play logo are trademarks of Google LLC.
- Apple, the Apple logo, and iPhone are trademarks of Apple Inc, registered in the US and other countries. App Store is a service mark of Apple Inc.
