Manage your banking profile

What banking profile are you looking for?

Personal details

Update personal details

Personal e-Banking

  • Security Device or Mobile Security Key required

Customer Contact Centre

  • Voice ID required

Branches

Personal e-Banking

  • Not applicable to update sole correspondence address or P.O. box
  • Security Device or Mobile Security Key required

Customer Contact Centre

  • Voice ID required

Mail In

Branches

Personal e-Banking

  • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance
  • Security Device or Mobile Security Key required

Mail In

  • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance

Branches

Personal e-Banking

  • Only applicable to Hang Seng Bank account holder with security device for changing personal correspondence address

Mail In

Branches

Update contact preference

Personal e-Banking

Customer Contact Centre

  • Phone banking PIN or Voice ID required

Mail In

Branches

Personal e-Banking

Customer Contact Centre

  • Phone banking PIN or Voice ID required

Branches

Update transfer and payment service settings

Personal e-Banking

  • Security Device or Mobile Security Key required for increasing daily transfer limit

Mail In

Branches

Personal e-Banking

  • Security Device or Mobile Security Key required for increasing daily transfer limit

Customer Contact Centre

  • Voice ID required

Mail In

Branches

Personal e-Banking

  • Decrease daily bill payment limit only
  • Not applicable to Brokers, White Form eIPO, Banking and Credit Card Services, Sports and Leisure and e-Merchants.

Mail In

Branches

Personal e-Banking

App

Customer Contact Centre

  • Phone banking PIN or Voice ID required

Mail In

ATM

Branches

Personal e-Banking

Customer Contact Centre

  • Voice ID required

Mail In

Branches

Personal e-Banking

  • Not applicable to add payee for Brokers, Banking and Credit Card Services, Sports and Leisure and Other Financial Institutions.

Mail In

Branches

Personal e-Banking

  • Security Device or Mobile Security Key may be required for setting up Direct Debit Authorisation

Branches

Personal e-Banking

  • After logon, you can amend or delete your existing instructions in "Direct Debit Authorisation" under the main menu
  • Security Device or Mobile Security Key may be required for amending Direct Debit Authorisation

Customer Contact Centre

  • Not applicable to amend Direct Debit Authorisation

Branches

Personal e-Banking

Customer Contact Centre

  • Phone banking PIN or Voice ID required

ATM

Branches

Manage security settings and device

Personal e-Banking

  • Input your user name in Personal e-Banking logon page and select "Password" / "Security Device" → "Forgot your password?"
  • If you have already set up Security Questions in Personal e-Banking, you can follow the instruction to reset your password online immediately. Otherwise, you can follow the instruction to set up a new password, and activate it by contacting our Customer Service Centre

Customer Contact Centre

  • For activate online request only. Customer is required to submit new password request online first

Personal e-Banking

  • Security Device or Mobile Security Key required

Customer Contact Centre

  • Phone banking PIN or Voice ID required

Branches

Personal e-Banking

  • For Credit Card: Security Device or Mobile Security Key required for resetting phone banking PIN

Customer Contact Centre

  • Phone banking PIN or Voice ID required

ATM

Branches

Customer Contact Centre

  • Phone banking PIN or Voice ID required

Customer Contact Centre

  • Phone banking PIN or Voice ID required

Mail In

Branches

App

Customer Contact Centre

  • Only applicable to deactivate mobile security key
  • Phone banking PIN or Voice ID required

Customer Contact Centre

  • Phone banking PIN required

Need more help?

Call our 24-hour hotline