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Personal details

Update personal details

Personal e-Banking
  • Security Device or Mobile Security Key required
Customer Contact Centre
  • Voice ID required
Branches
Personal e-Banking
  • Not applicable to update sole correspondence address or P.O. box
  • Security Device or Mobile Security Key required
Customer Contact Centre
  • Voice ID required
Mail In
Branches
Personal e-Banking
  • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance
  • Security Device or Mobile Security Key required
Mail In
  • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance
Branches
Personal e-Banking
  • Only applicable to Hang Seng Bank account holder with security device for changing personal correspondence address
Mail In
Branches

Update contact preference

Personal e-Banking
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Mail In
Branches
Personal e-Banking
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Branches

Update transfer and payment service settings

Personal e-Banking
  • Security Device or Mobile Security Key required for increasing daily transfer limit
Mail In
Branches
Personal e-Banking
  • Security Device or Mobile Security Key required for increasing daily transfer limit
Customer Contact Centre
  • Voice ID required
Mail In
Branches
Personal e-Banking
  • Security Device or Mobile Security Key required for increasing daily bill payment limit
Mail In
Branches
Personal e-Banking
App
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Mail In
ATM
Branches
Personal e-Banking
Customer Contact Centre
  • Voice ID required
Mail In
Branches
Personal e-Banking
  • Not applicable to add payee for Brokers, Banking and Credit Card Services, Sports and Leisure and Other Financial Institutions.
Mail In
Branches
Personal e-Banking
  • Security Device or Mobile Security Key may be required for setting up Direct Debit Authorisation
Branches
Personal e-Banking
  • After logon, you can amend or delete your existing instructions in "Direct Debit Authorisation" under the main menu
  • Security Device or Mobile Security Key may be required for amending Direct Debit Authorisation
Customer Contact Centre
  • Not applicable to amend Direct Debit Authorisation
Branches
Personal e-Banking
Customer Contact Centre
  • Phone banking PIN or Voice ID required
ATM
Branches

Manage security settings and device

Personal e-Banking
  • Input your user name in Personal e-Banking logon page and select "Password" / "Security Device" → "Forgot your password?"
  • If you have already set up Security Questions in Personal e-Banking, you can follow the instruction to reset your password online immediately. Otherwise, you can follow the instruction to set up a new password, and activate it by contacting our Customer Service Centre
Customer Contact Centre
  • For activate online request only. Customer is required to submit new password request online first
Personal e-Banking
  • Security Device or Mobile Security Key required
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Branches
Personal e-Banking
  • For Credit Card: Security Device or Mobile Security Key required for resetting phone banking PIN
Customer Contact Centre
  • Phone banking PIN or Voice ID required
ATM
Branches
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Mail In
Branches
App
Customer Contact Centre
  • Only applicable to deactivate mobile security key
  • Phone banking PIN or Voice ID required
Customer Contact Centre
  • ATM PIN or Phone banking PIN required

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