Manage your banking profile

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Personal details

Update personal details

Personal e-Banking
  • Security Device or Mobile Security Key required
App
  • Security Device or Mobile Security Key required
Customer Contact Centre
  • Voice ID required
Branches
Personal e-Banking
  • Not applicable to update P.O. box
  • Security Device or Mobile Security Key required for updating address and email
App
  • Not applicable to update P.O. box
  • Security Device or Mobile Security Key required for updating address and email
Customer Contact Centre
  • Voice ID required
Mail In
Branches
Personal e-Banking
  • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance
  • Security Device or Mobile Security Key required
App
  • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance
  • Security Device or Mobile Security Key required
Mail In
  • This update is not applicable to employment at any licensed corporation or registered institution that carries out regulated activities as defined by the Securities and Futures Ordinance
Branches
Personal e-Banking
  • Only applicable to Hang Seng Bank account holder with mobile security key or security device for changing personal correspondence address
App
  • Only applicable to Hang Seng Bank account holder with mobile security key or security device for changing personal correspondence address
Mail In
Branches

Update contact preference

Personal e-Banking
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Mail In
Branches
Personal e-Banking
App
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Branches

Update transfer and payment service settings

Personal e-Banking
  • Security Device or Mobile Security Key required for increasing daily transfer limit
Mail In
Branches
Personal e-Banking
  • Security Device or Mobile Security Key required for increasing daily transfer limit
App
  • Security Device or Mobile Security Key required for increasing daily transfer limit
Customer Contact Centre
  • Voice ID required
Mail In
Branches
Personal e-Banking
  • Security Device or Mobile Security Key required for increasing daily bill payment limit
App
  • Security Device or Mobile Security Key required for increasing daily bill payment limit
Mail In
Branches
Personal e-Banking
App
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Mail In
ATM
Branches
Personal e-Banking
  • Security Device or Mobile Security Key required for adding payee
App
  • Security Device or Mobile Security Key required for adding payee
Customer Contact Centre
  • Voice ID required
Mail In
Branches
Personal e-Banking
  • Not applicable to add merchant for Brokers, Banking and Credit Card Services, Sports and Leisure and Other Financial Institutions
  • It will be automatically added as a registered merchant after you placed a bill payment instruction
Mail In
Branches
Personal e-Banking
  • Security Device or Mobile Security Key may be required for setting up Direct Debit Authorisation
Branches
Personal e-Banking
  • After logon, you can amend or delete your existing instructions in "Direct Debit Authorisation" under the main menu
  • Security Device or Mobile Security Key may be required for amending Direct Debit Authorisation
Customer Contact Centre
  • Not applicable to amend Direct Debit Authorisation
Branches
Personal e-Banking
Customer Contact Centre
  • Phone banking PIN or Voice ID required
ATM
Branches

Manage security settings and device

Personal e-Banking
  • Input your username in Personal e-Banking log on page and select "Continue" > "Forgot your password?"
  • If you have already registered your mobile number (applicable to new log on experience) and set up Security Question with us, you can follow the instruction to reset your password online immediately. Otherwise, you will have to call our Customer Service Hotline or visit any of our branches to activate the new password after setting it up.
Customer Contact Centre
  • For activate online request only. Customer is required to submit new password request online first
Personal e-Banking
  • Security Device or Mobile Security Key required
App
  • Security Device or Mobile Security Key required
Customer Contact Centre
  • Phone banking PIN or Voice ID required
Branches
Personal e-Banking
  • Security Device or Mobile Security Key required for resetting phone banking PIN of credit card
App
  • Security Device or Mobile Security Key required for resetting phone banking PIN of credit card
Customer Contact Centre
  • Phone banking PIN or Voice ID required
ATM
Branches
Customer Contact Centre
  • Phone banking PIN or Voice ID required
App
Customer Contact Centre
  • Only applicable to deactivate mobile security key
  • Phone banking PIN or Voice ID required
Customer Contact Centre
  • ATM PIN or Phone banking PIN required

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