We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Online Terms & Conditions, Privacy Policy, Cookies Policy and Personal Information Collection Statement.
We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
By accessing this website and any of its pages you are agreeing to the terms set out below and by continuing to use this website following the posting of any changes to these terms will signify your consent to the changes made.
This website should not be regarded as communicating any offer, solicitation or recommendation to any person by Hang Seng Bank Limited (“Bank”) or any of its affiliates .
The information contained in this website does not constitute and should not be regarded as professional investment advice or any other advice. Persons accessing this website should obtain appropriate professional advice where necessary.
Any information, products or services supplied in this website may be withdrawn or amended at any time without advance notice at the discretion of the Bank. The eligibility of clients for particular information, products or services is subject to the final and absolute discretion of the Bank.
It is your sole responsibility to prevent, safeguard and ensure that no computer virus enters your system and this website.
These terms shall be governed by and construed in accordance with Hong Kong law. You submit to the non-exclusive jurisdiction of the Hong Kong courts but these terms may be enforced in the courts of any competent jurisdiction.
Please read the following carefully BEFORE you retrieve, print or complete any of our application forms:
For the avoidance of doubt, in case of any inconsistency, contradiction or difference of whatever kind between our application forms shown or appeared on screen (the "Visual Form") and such application form in printed format (the "Printed Form"), the Visual Form shall prevail.
Upon completing and signing the Printed Form, you shall be deemed to have read and understood the contents of the Visual Form and have agreed to all the provisions contained therein and to have agreed and undertaken not to raise any objection whatsoever in connection with any inconsistency, contradiction or difference of whatever kind between the Visual Form and the Printed Form.
The Bank maintains strict security standards and procedures to prevent unauthorised access to information about you. The Bank will never contact you by email or otherwise and ask you to validate personal information such as user ID, account number or password information. If you receive such a request, you should contact the Bank at 2822 0228. Please communicate with the Bank through our official website domain address (www.hangseng.com or www.hangsengbank.com) and not through hyperlinks embedded in e-mails.
Messages sent over the Internet cannot be guaranteed to be completely secure. The Bank will not be responsible for any damages incurred by users as a result of any delay, loss, diversion, alteration or corruption of any message either sent to or received from the Bank at the users' request, over the Internet. The Bank is not responsible in any manner for direct, indirect, special or consequential damages arising out of the use of this website.
Communication over the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet or otherwise.
Use of hyperlinks to other internet sites or resources are at users' own risk. The contents, accuracy, opinion expressed, and other links provided at these sites are not investigated, verified, monitored, or endorsed by the Bank. The Bank expressly disclaim any responsibility for the accuracy, contents, availability or omission of information found on sites that link to or from this site. Users are solely responsible for making all enquiries and investigation before proceeding with any online or offline access or transaction with any of these third parties. The Bank emphasize that all activities conducted by users via or at this website are at their own risk. The Bank does not warrant the security of any information users may forward or be requested to provide to any third parties. Users are deemed to have irrevocably waived any claims against the Bank for any loss or damage suffered as a result of any access to or interaction with any other websites via this site.
The Bank may include hyperlinks to other Hang Seng Bank Group websites for your convenience. The products and services offered on these websites may be limited to persons located or residing in only that particular jurisdiction. In addition, the content on these linked websites may not be intended for persons located or residing in jurisdictions that restrict the distribution of such content. The terms and conditions governing the use of the website of each Hang Seng Bank Group entity may differ and you should consult and carefully read the applicable terms and conditions before using the website.
While every care has been taken in preparing the information and materials contained in this site, such information and materials are provided to you "as is" without warranty or representation of any kind, express or implied. In particular, no warranty or representation regarding non-infringement, security, accuracy, fitness for a particular purpose or freedom from computer virus, Trojan horses, worms, software bombs or similar items is given in conjunction with such information and materials.
The Bank and other parties own the trade marks, logos and service marks displayed on this site and users are prohibited from using them without written permission of the Bank or such other parties.
All contents on this website including but not limited to the text, graphics, links and sounds are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, reused, reposted, reverse engineered, decompiled, used for creating derivative works or used in any other way for commercial or public purposes without the Bank's prior written consent.
Hang Seng Bank Limited ("we", "us" "our") builds its business on trust between our customers and ourselves. To preserve the confidentiality of all personal data you provide to us, we maintain the following privacy principles:
By maintaining our commitment to these principles, we will ensure that we respect the inherent trust that you place in us.
In addition to our duty of confidentiality to customers, we shall at all times observe the above privacy principles and the Personal Data (Privacy) Ordinance ("the Ordinance") of the Hong Kong SAR in collecting, maintaining and using the personal data of customers in accordance with the Notice to Customers and other Persons relating to the Ordinance (the “Notice”).
Contact Us
Request for access to personal data or correction of personal data or for information regarding policies and practices on personal data and kinds of personal data held should be addressed to:
Data Protection Officer
Hang Seng Bank Limited
83 Des Voeux Road Central
Hong Kong SAR
Fax : (852) 2868 4042
Occasionally we may collect personal data from you when you visit this site / mobile application or when you participate in a contest or promotion (whether online, over the telephone or in branch). The collection and use of your personal data is governed by the Notice. We collect personal data from you only if you voluntarily provide it to us. We may use your personal data to inform you of products, services and other marketing materials we think may be of interest to you. We or external research agencies on our behalf may also invite you to participate in market research and surveys and other similar activities. Please refer to Clause 7 of the Notice for details of our use of your personal data for direct marketing purposes.
You can choose to receive marketing and other promotional materials by post, SMS / MMS, phone, email or push notification and you may opt out from receiving these materials at any time, by informing us via our branches, customer services hotline, e-Banking or by mail. Marketing push notifications can only be turned off via e-Banking.
If at any time you would like us to stop sending you direct mailings, please contact us by calling:
We will then act on your request within 30 days at no cost to you and ensure not to include you in future direct marketing promotions.
Big data technologies and artificial intelligence (BDAI) enable companies to process and analyse data at a scale which has never been possible before. We are using big data and AI to
Using these new technologies and opportunities bring new responsibilities: we must ensure that big data and AI are used ethically. That is why we have a set of principles to help us consider and address the ethical issues that may arise.
You can find our Principles for the Ethical Use of Data and Artificial Intelligence here.
This Cookies Policy is for Hang Seng Bank Limited (this "Policy"). In this document, "Hang Seng", "we" or "us" means Hang Seng Bank Limited (including any successors and assigns).
We may gather the following information using cookies.
What are cookies?
Cookies are text files with small pieces of data. They are automatically stored on your browser. Cookies can be read by:
Cookies can collect information about your behaviour on websites. They are widely used to store and receive identifiers and other information on devices. You can manage your cookies settings at any time.
We may also use other tracking technologies similar to cookies such as pixel tags, and tracking URLs for similar purposes. This includes collecting data stored on your web browser or device and identifiers associated with your device and other software. In this policy we refer to all of these technologies as "cookies".
You can change or turn off cookies
Most browsers are initially set to allow cookies. You can turn off cookies through your browser settings. Your browser's "Help" function should tell you how to do this. If you turn off cookies, you may not be able to fully use our website and application. For example, you will not be able to log on and use Hang Seng e-Banking services.
You acknowledge that your information and personal data (if any) are being collected, stored, accessed and used as set out in this Cookies Policy while using our website or application unless you have turned off cookies.
How we use cookies
| We use cookies to: | So we can: |
|---|---|
| Record your visit to our website or application. | Analyse the number of visitors and users' general usage patterns. We use this data to help improve our products and services. |
| Record your personal use habits, profiles, preferences and interests based on your use of our website or application. | Improve your experience with our website and application. |
Recognise your device and store information about your:
|
Provide you with a more personalised service. We use this data to customise our website content and applications to suit your interests. |
We can access the information stored in cookies. This information may be combined and compared with your other personal data collected and used by us as set out in our Privacy Notice. This may include information like:
We use this information for analytical, direct marketing, and fraud detection and fraud prevention.
We may also use this data and your personal information to provide you with promotional materials or direct marketing. We will only do this if you have given us consent. You can update your marketing preferences from time to time.
Sharing data with third parties
Third parties (as listed below) may research certain uses and activities on our website or application on our behalf. They use technologies such as:
Third parties use this information:
Our third parties collect information and share it with us. The shared information may be combined and matched with your personal data collected by us (at any time) as set out in our Privacy Notice. This means your identity may be directly or indirectly ascertained. We may share information about you with our third parties. This includes your advertising identifier, "installation event" (which means the data in relation to when you first install or use our website/application) and digital footprint. Personal identifiable information about you may be collected or shared by third-party agencies with us as a result of this research.
To find out more about the use of cookies and the information-collecting practices and opt-out procedures of third-parties research agencies, please visit:
All of these links are external to Hang Seng Bank. We are not responsible for the content of these links.
* Applicable to customers and individuals who have established a relationship with the Bank on or after 16 June 2014, or otherwise consented to this version of Notice. If you have established a relationship with the Bank before 16 June 2014 and have not consented to this version of Notice, please click here.
This website is provided by Hang Seng Bank Limited (“Bank” or “we”). The Bank is regulated and authorised to carry out banking activities in Hong Kong SAR. The products and services represented within this website are intended for Hong Kong customers.
This website is not intended for distribution or use by any person in any jurisdiction, country or region where the distribution or use of this material is restricted and would not be permitted by law or regulation. If you are outside of Hong Kong, we may not be authorised to offer or provide you with the products and services available through this website in the country or region you are located or resident in.