Security Information Centre

Stay alert to suspicious calls, messages and phishing emails and protect your personal information at all times.1

Timely information about current security issues.

Learn how to prevent fraud and financial crimes and ensure the network security level of your computers, mobile devices and mobile phones, and protect personal account information.

Read our security tips to protect yourself when conducting transactions online and shopping online.

Learn more about fraud prevention advice and see important information about lost identity reporting, Phone Banking, ATMs, cash cards and mobile payments.

  1. In some recent fraudulent e-mails the sender claims to be a Hang Seng Bank director/senior executive/member of staff. The sender states that a large sum of money is being held in the Hang Seng account of an individual who has passed away. The recipient of the e-mail is invited to impersonate the account holder or a close relative in order to receive the money. The sender asks the recipient to provide their personal details to initiate the transfer process.
    These e-mails are NOT being sent by Hang Seng and we have referred this activity to the police for investigation. If you receive any such e-mail, please contact the police.