System Maintenance

System Maintenance Schedule

Digital Channels

Personal e-Banking

Non-Regular Schedule

Date Service Downtime Affected services
21 Jul 2024 (Sun) 3:00 a.m. to 6:30 a.m. Investment Services

Regular Schedule

Date
Service Downtime Affected Services
Monday to Friday About 5 mins between 9:00 p.m. and 9:30 p.m.
Personal e-Banking Services
Saturday About 5 mins between 6:00 p.m. and 6:30 p.m.
Sunday 3:00 a.m. to 3:30 a.m.
Monday to Friday 8:30 p.m. to 9:00 p.m.
  • Securities Trading (Share Margin / Trading Limit Accounts)
  • Investment Funds Trading
  • IPO Services
Saturday 5:45 p.m. to 6:15 p.m.
Saturday to Sunday 8:00 p.m. to 12:00 noon the next day
  • FX And Precious Metal Margin Trading Services
  • FX2 - FX and Precious Metal Trading Services
Monday to Friday 12:00 a.m. to 12:05 a.m.
  • Foreign Exchange of Passbook Savings Account
    • Foreign Exchange
    • FX Transfer to Other Hang Seng Account
    • Instruction status
Saturday 6:00 p.m. to 6:00 a.m. the next day
Sunday 3:00 a.m. to 6:00 a.m. the next day Time Deposit Enquiry
Friday 12:00 a.m. to 2:00 a.m.
  • General Insurance application:
    • Travelsure Protection Plan
    • Personal Accident Insurance Plan
    • Home Care Plus Home Insurance Plan
    • Domestic Helper Insurance Plan
    • Part-time Domestic Helper Insurance Plan
Tuesday to Sunday 5:20 a.m. to 5:30 a.m. Travelsure Protection application
Sunday 12:00 a.m. to 6:00 a.m.

Business e-Banking

Non-Regular Schedule

Date Service Downtime
Affected Services
21 Jul 2024 (Sun) 3:00 a.m. to 6:30 a.m. Investment Services
3:00 a.m. to 6:00 a.m. Direct Data Feed & e-investment service
12:00 a.m. to 6:00 a.m. Business e-Banking Services

Regular Schedule

Date
Service Downtime Affected Services
Monday to Friday 9:00 p.m. to 9:30 p.m.
(5 minutes)
Business e-Banking Services
Saturday 12:00 a.m. to 8:00 a.m.
Sunday 12:00 a.m. to 8:00 a.m.
Monday to Friday 8:30 p.m. to 9:00 p.m.
(30 minutes)
Investment Funds Trading
Saturday 5:45 p.m. to 6:15 p.m.
(30 minutes) 
Sunday 12:00 a.m. to 12:00 noon Securities and Investment Funds - Profit and Loss Calculation
Sunday  12:00 a.m. to 6:00 a.m. e-Cheque Services 

Hang Seng HSBCnet

Non-Regular Schedule

Date
Time Service Not Available
From
To

26 Nov 2023 (Sun)

00:45

11:15

Alias Management & Faster Payment Service

eDDA services

Regular Schedule

Date
Time
Sunday
00:00 - 06:00

Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

Hang Seng Website

Non-Regular Schedule

Date Service Downtime Affected Services
25 Jul 2024 (Thu) 12:00 a.m. to 2:00 a.m. e-Appointment Service

Regular Schedule

Date Service Downtime Affected Services
Sunday 2:30 a.m. to 6:30 a.m. Hang Seng Website Services
Friday 12:00 a.m. to 2:00 a.m.
  • General Insurance application:
    • Travelsure Protection Plan
    • Personal Accident Insurance Plan
    • Home Care Plus Home Insurance Plan
    • Domestic Helper Insurance Plan
    • Part-time Domestic Helper Insurance Plan

Mobile Account Opening / Upgrade

Non-Regular Schedule

Date Service Downtime Affected Services
20 Jul 2024 (Sat) 12:00 a.m. to 6:00 a.m. Mobile Account Opening

Regular Schedule

Date Service Downtime Affected Services
Sunday 2:30 a.m. to 6:00 a.m.
  • Mobile Account Opening
  • Open / Upgrade an Account
1st day of each month 2:00 a.m. to 7:00 a.m. Mobile Account Opening

Hang Seng Invest Express mobile app

Non-Regular Schedule

Date Service Downtime Affected Services
There's no schedule available at the moment

Regular Schedule

Date Service Downtime Affected Services
Sunday 8:00 a.m. to 8:00 p.m.
  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission

Self Service Terminals

Non-Regular Schedule

Date
Time Service Not Available
From
To

30 Jun 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

7 Jul 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

8 Jul 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

14 Jul 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

15 Jul 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

21 Jul 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

22 Jul 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

Regular Schedule

Date
Time Service Not Available
From
To
Monday to Sunday
3:00 a.m.
6:00 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine
System maintenance will be carried out in batches and will be completed within 2 hours.