System Maintenance

System Maintenance Schedule

Digital Channels

Personal e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To

17 Sep 2023

(Sunday)

00:00

08:00

Personal e-Banking Services

00:00

18:00

Investment Services

Regular Schedule

Date
Time Service Not Available
Monday to Friday 21:00 to 21:30
(5 minutes)
Personal e-Banking Services
Saturday 18:00 to 18:30
(5 minutes)
Sunday 02:30 to 06:30
Monday

01:00 to 06:00

Cash Dollars Reward Enquiry
yuu Reward Points Enquiry

Monday to Friday
20:30 to 21:00
  • Securities Trading (Share Margin / Trading Limit Accounts)
  • Investment Funds Trading
  • IPO Services
Saturday 17:45 to 18:15
Saturday
20:00 to 12:00
(next day)
  • FX And Precious Metal Margin Trading Services
  • FX2 - FX and Precious Metal Trading Services
Monday to Friday
00:00
(5 minutes)
Transaction History, Foreign Exchange Service and FX Transfer to Other Hang Seng Account of Passbook Savings Account
Saturday 18:00 to 06:00
(next day)
Sunday 03:00 to 06:00 Time Deposit Enquiry

Monday to Sunday

03:00 to 03:30

Mobile Cheque Deposit

Sunday 00:00 to 06:00 e-Cheque Services

Friday

00:00 to 02:00

Home Care Plus Home Insurance Plan
Sunday 00:00 to 06:00  Medical Insurance – Hang Seng and Bupa 

Business e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To
15-16 Sep 2023 (Fri to Sat)
15th 23:00
16th 04:00
Live Chat Services
17 Sep 2023 (Sun)
00:00
18:00
Investment Services
17 Sep 2023 (Sun)
00:00
08:00 Business e-Banking Services

Regular Schedule

Date
Time Service Not Available
Monday to Friday 21:00 to 21:30
(5 minutes)
Business e-Banking Services
Saturday 00:00 to 08:00
Sunday 00:00 to 08:00
Monday to Friday 20:30 to 21:00
(30 minutes)
Investment Funds Trading
Saturday  17:45 to 18:15
(30 minutes) 
Sunday  00:00 to 06:00  e-Cheque Services 

Hang Seng HSBCnet

Non-Regular Schedule

Date
Time Service Not Available
From
To

14 May 2023 (Sunday)

00:30

11:15

Alias Management & Faster Payment Service

eDDA services

Regular Schedule

Date
Time
Sunday
00:00 - 06:00

Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

Hang Seng Website

Non-Regular Schedule

Date
Time Service Not Available
From
To

23-24 Sep 2023 (Sat to Sun)

23rd 22:00

24th  10:00

e-Sign Platform

Regular Schedule

Date Time Service Not Available
Sunday 02:30 to 06:30

Hang Seng Website Services 

Mobile Account Opening / Upgrade

Non-Regular Schedule

Date
Time Service Not Available
From
To

10 Sep 2023 (Sun)

00:10

07:00

Mobile Account Opening 

16 Sep 2023 (Sat)
02:00 07:00
16 Sep 2023 (Sat) 22:00

06:00

(next day)

23 Sep 2023 (Sat) 22:00

06:00

(next day)

Regular Schedule

Date Time Service Not Available

Sunday

02:30 to 06:00

  • Mobile Account Opening 
  • Open / Upgrade an Account
1st day of each month
02:00 to 07:00
  • Mobile Account Opening 

Hang Seng Invest Express mobile app

Non-Regular Schedule

Date
Time Service Not Available
From
To

12 Nov  2022 (Sat)

22:00

23:30 (next day)

  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission
  • Logon and all investment services

Regular Schedule

Date
Time Service Not Available

Sunday

08:00 to 20:00

  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission

Self Service Terminals

Non-Regular Schedule

Date
Time Service Not Available
From
To

3 Sept 2023 (Sun)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

4 Sept 2023 (Mon)

2:30 a.m.

6:30 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

10 Sept 2023 (Sun)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

11 Sept 2023 (Mon)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

17 Sept 2023 (Sun)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

18 Sept 2023 (Mon)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

24 Sept 2023 (Sun)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

25 Sept 2023 (Mon)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

Regular Schedule

Date
Time Service Not Available
From
To
Monday to Sunday
3:00 a.m.
6:00 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine
System maintenance will be carried out in batches and will be completed within 2 hours.