System Maintenance

System Maintenance Schedule

Digital Channels

Personal e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To

02 Apr 2023
(Sunday)

00:00

08:00

Personal e-Banking Services

00:00

12:00

Investment Services

00:00

06:00

Foreign Exchange Service

00:00

06:00

FX Transfer to Other Hang Seng Account

02:00

07:00

Receive or transfer via FPS

Register or manage FPS

Register an FPS Proxy ID payee

Transfer to Hang Seng via "Pull Money"

02:00

07:00

Direct Debit Authorisation

Regular Schedule

Date
Time Service Not Available
Monday to Friday 21:00 to 21:30
(5 minutes)
Personal e-Banking Services
Saturday 18:00 to 18:30
(5 minutes)
Sunday 02:30 to 06:30
Monday

01:00 to 06:00

Cash Dollars Reward Enquiry
yuu Reward Points Enquiry

Monday to Friday
20:30 to 21:00
  • Securities Trading (Share Margin / Trading Limit Accounts)
  • Investment Funds Trading
  • IPO Services
Saturday 17:45 to 18:15
Saturday
20:00 to 12:00
(next day)
  • FX And Precious Metal Margin Trading Services
  • FX2 - FX and Precious Metal Trading Services
Monday to Friday
00:00
(5 minutes)
Passbook Savings Account Transaction History
Saturday 18:00 to 06:00
(next day)
Sunday 03:00 to 06:00 Time Deposit Enquiry

Monday to Sunday

03:00 to 03:30

Mobile Cheque Deposit

Sunday 00:00 to 06:00 e-Cheque Services
Monday to Saturday
00:00 to 00:15
Home Care Plus Home Insurance Plan
Monday to Saturday 05:45 to 06:00
Sunday 00:00 to 06:00 
Sunday 00:00 to 06:00  Medical Insurance – Hang Seng and Bupa 

Business e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To

02 Apr 2023 (Sun)

00:00

12:00

Investment services

02 Apr 2023 (Sun)

00:00

08:00

e-business service

02 Apr 2023 (Sun)

00:00

06:00

FXOW service

14 May 2023 (Sun) 01:00 08:00 Alias Management & Faster Payment Service
eDDA services

Regular Schedule

Date
Time Service Not Available
Monday to Friday 21:00 to 21:30
(5 minutes)
Business e-Banking Services
Saturday 00:00 to 08:00
Sunday 00:00 to 08:00
Monday to Friday 20:30 to 21:00
(30 minutes)
Investment Funds Trading
Saturday  17:45 to 18:15
(30 minutes) 
Sunday  00:00 to 06:00  e-Cheque Services 

Hang Seng HSBCnet

Non-Regular Schedule

Date
Time Service Not Available
From
To

11 Dec 2022 (Sun)

18 Dec 2022 (Sun)

02:30

 

07:30

 

Faster Payment System Transfer / Addressing Services

11 Dec 2022 (Sun)

18 Dec 2022 (Sun)

02:30

 

07:30

eDDA services

Regular Schedule

Date
Time
Sunday
00:00 - 06:00

Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

Hang Seng Website

Regular Schedule

Date Time Service Not Available
Sunday 02:30 to 06:30

Hang Seng Website Services 

Mobile Account Opening / Upgrade

Non-Regular Schedule

Date
Time Service Not Available
From
To

1 Apr 2023 (Sat)

21:00

07:00

(next day)

Mobile Account Opening

2 Apr 2023 (Sun)

06:00

14:00

8 Apr 2023 (Sat)

22:00

07:00

(next day)

16 Apr 2023 (Sun)

02:00

06:00

22 Apr 2023 (Sat)

21:00

05:00

(next day)

Regular Schedule

Date Time Service Not Available

Sunday

02:30 to 06:00

  • Mobile Account Opening 
  • Open / Upgrade an Account

Hang Seng Invest Express mobile app

Non-Regular Schedule

Date
Time Service Not Available
From
To

12 Nov  2022 (Sat)

22:00

23:30 (next day)

  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission
  • Logon and all investment services

Regular Schedule

Date
Time Service Not Available

Sunday

08:00 to 20:00

  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission

Self Service Terminals

Non-Regular Schedule

Date
Time Service Not Available
From
To

26 Mar 2023 (Sun)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

27 Mar 2023 (Mon)

2:30 a.m.

6:30 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

2 Apr 2023 (Sun)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

3 Apr 2023 (Mon)

2:30 a.m.

6:30 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

9 Apr 2023 (Sun)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

10 Apr 2023 (Mon)

2:30 a.m.

6:30 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

16 Apr 2023 (Sun)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

17 Apr 2023 (Mon)

2:30 a.m.

6:30 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

23 Apr 2023 (Sun)

2:30 a.m.

6:30 a.m.

  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

24 Apr 2023 (Mon)

2:30 a.m.

6:30 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine

(about 30 minutes)

Regular Schedule

Date
Time Service Not Available
From
To
Monday to Sunday
3:00 a.m.
6:00 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine
System maintenance will be carried out in batches and will be completed within 2 hours.