System Maintenance

System Maintenance Schedule

Digital Channels

Personal e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To
1 Mar 2024 (Friday)

21:00

03:00 (next day)

Travelsure Protection Plan application

3 Mar 2024 (Sunday)

00:00

08:00

Personal e-Banking Services

00:00

12:00

Investment Services

4 Mar 2024 (Monday)

01:00

06:00

yuu Reward Points Enquiry

+FUN Dollars Reward Enquiry

Pay with +FUN Dollars

+FUN Dollars Redemption

Regular Schedule

Date
Time Service Not Available
Monday to Friday 21:00 to 21:30
(5 minutes)
Personal e-Banking Services
Saturday 18:00 to 18:30
(5 minutes)
Sunday 02:30 to 06:30
Monday to Friday
20:30 to 21:00
  • Securities Trading (Share Margin / Trading Limit Accounts)
  • Investment Funds Trading
  • IPO Services
Saturday 17:45 to 18:15
Saturday
20:00 to 12:00
(next day)
  • FX And Precious Metal Margin Trading Services
  • FX2 - FX and Precious Metal Trading Services
Monday to Friday
00:00
(5 minutes)
Transaction History, Foreign Exchange Service and FX Transfer to Other Hang Seng Account of Passbook Savings Account
Saturday 18:00 to 06:00
(next day)
Sunday 03:00 to 06:00 Time Deposit Enquiry

Monday to Sunday

03:00 to 03:30

Mobile Cheque Deposit

Sunday 00:00 to 06:00 e-Cheque Services

Tuesday to Saturday

02:05 to 02:35 (2 mins)

Travelsure Protection Plan application

Tuesday to Sunday

05:20 to 05:30 (10 mins)

Travelsure Protection Plan application with non-passbook savings account

Monday to Friday

23:30 to 23:35 (5 mins)

Travelsure Protection Plan application with passbook savings account

Saturday

18:00 to 03:00 (next day)

Sunday

00:00 to 06:00 

Medical Insurance – Hang Seng and Bupa 
Travelsure Protection Plan application

Business e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To
3 Mar 2024 (Sun) 00:00 12:00 Investment Services
3 Mar 2024 (Sun) 02:00 06:00 eStatement/eAdvice Service
3 Mar 2024(Sun) 03:00 06:00 Business e-Banking Services

Regular Schedule

Date
Time Service Not Available
Monday to Friday 21:00 to 21:30
(5 minutes)
Business e-Banking Services
Saturday 00:00 to 08:00
Sunday 00:00 to 08:00
Monday to Friday 20:30 to 21:00
(30 minutes)
Investment Funds Trading
Saturday  17:45 to 18:15
(30 minutes) 
Sunday  00:00 to 06:00  e-Cheque Services 

Hang Seng HSBCnet

Non-Regular Schedule

Date
Time Service Not Available
From
To

26 Nov 2023 (Sun)

00:45

11:15

Alias Management & Faster Payment Service

eDDA services

Regular Schedule

Date
Time
Sunday
00:00 - 06:00

Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

Hang Seng Website

Non-Regular Schedule

Date
Time Service Not Available
From
To
1 March 2024 (Fri)
21:00
03:00 (next day) Travelsure Protection Plan application

4 March 2024 (Mon)

01:00

06:00

2024 Hang Seng MMPOWER World Mastercard +FUN Dollars Reward Program Registration

Regular Schedule

Date Time Service Not Available
Sunday 02:30 to 06:30

Hang Seng Website Services 

Friday

00:00 to 02:00

General Insurance application:

  • Travelsure Protection Plan
  • Personal Accident Insurance Plan
  • Home Care Plus Home Insurance Plan
  • Domestic Helper Insurance Plan
  • Part-time Domestic Helper Insurance Plan

Mobile Account Opening / Upgrade

Non-Regular Schedule

Date
Time Service Not Available
From
To

10 Mar 2024 (Sun)

02:00

07:00

Mobile Account Opening 

Regular Schedule

Date Time Service Not Available

Sunday

02:30 to 06:00

  • Mobile Account Opening 
  • Open / Upgrade an Account
1st day of each month
02:00 to 07:00
  • Mobile Account Opening 

Hang Seng Invest Express mobile app

Non-Regular Schedule

Date
Time Service Not Available
From
To

12 Nov  2022 (Sat)

22:00

23:30 (next day)

  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission
  • Logon and all investment services

Regular Schedule

Date
Time Service Not Available

Sunday

08:00 to 20:00

  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission

Self Service Terminals

Non-Regular Schedule

Date
Time Service Not Available
From
To

25 Feb 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

26 Feb 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

3 Mar 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

4 Mar 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

10 Mar 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

11 Mar 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

17 Mar 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

18 Mar 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

24 Mar 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

25 Mar 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

31 Mar 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

Regular Schedule

Date
Time Service Not Available
From
To
Monday to Sunday
3:00 a.m.
6:00 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine
System maintenance will be carried out in batches and will be completed within 2 hours.