System Maintenance

System Maintenance Schedule

Digital Channels

Personal e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To

26 May 2024

(Sun)

12:00 a.m.

6:00 a.m.

Investment Services

6:00 a.m. to 12:00 noon (30 mins)

12:00 a.m.

8:00 a.m.

Life Insurance - eCancerPro Insurance Plan

Life Insurance – eFamilyPro Insurance Plan

Regular Schedule

Date
Time Service Not Available
Monday to Friday 9:00 p.m. to 9:30 p.m.
(5 minutes)
Personal e-Banking Services
Saturday 6:00 p.m. to 6:30 p.m.
(5 minutes)
Sunday 2:30 a.m. to 6:30 a.m.
Monday to Friday
8:30 p.m. to 9:00 p.m.
  • Securities Trading (Share Margin / Trading Limit Accounts)
  • Investment Funds Trading
  • IPO Services
Saturday 5:45 p.m. to 6:15 p.m.
Saturday
8:00 p.m. to 12:00 a.m.
(next day)
  • FX And Precious Metal Margin Trading Services
  • FX2 - FX and Precious Metal Trading Services
Monday to Friday
12:00 a.m.
(5 minutes)
Transaction History, Foreign Exchange Service and FX Transfer to Other Hang Seng Account of Passbook Savings Account
Saturday 6:00 p.m. to 6:00 a.m.
(next day)
Sunday 3:00 a.m. to 6:00 a.m. Time Deposit Enquiry

Monday to Sunday

3:00 a.m. to 3:30 a.m.

Mobile Cheque Deposit

Tuesday to Saturday

2:05 a.m. to 2:35 a.m. (2 mins)

Travelsure Protection Plan application

Tuesday to Sunday

5:20 a.m. to. 5:30 a.m. (10 mins)

Travelsure Protection Plan application with non-passbook savings account

Monday to Friday

11:30 p.m. to 11:35 p.m. (5 mins)

Travelsure Protection Plan application with passbook savings account

Saturday

6:00 p.m. to 3:00 a.m. (next day)

Sunday

12:00 a.m. to 6:00 a.m.

Travelsure Protection Plan application

Friday

12:00 a.m. to 2:00 a.m.

General Insurance application:

  • Travelsure Protection Plan
  • Personal Accident Insurance Plan
  • Home Care Plus Home Insurance Plan
  • Domestic Helper Insurance Plan
  • Part-time Domestic Helper Insurance Plan

Business e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To
26 May 2024 (Sun) 12:00 a.m. 12:00 noon Investment Services (See Note)
26 May 2024 (Sun) 12:00 a.m. 1:30 a.m. FX Order Watch

Note: There may be intermittent system maintenance lasting for only 30 minutes during 6:00 a.m. - 12:00 noon. If you encounter this issue, please try again later.

Regular Schedule

Date
Time Service Not Available
Monday to Friday 9:00 p.m. to 9:30 p.m.
(5 minutes)
Business e-Banking Services
Saturday 12:00 a.m. to 8:00 a.m.
Sunday 12:00 a.m. to 8:00 a.m.
Monday to Friday 8:30 p.m. to 9:00 p.m.
(30 minutes)
Investment Funds Trading
Saturday 5:45 p.m. to 6:15 p.m.
(30 minutes) 
Sunday 12:00 a.m. to 12:00 noon Securities and Investment Funds - Profit and Loss Calculation
Sunday  12:00 a.m. to 6:00 a.m. e-Cheque Services 

Hang Seng HSBCnet

Non-Regular Schedule

Date
Time Service Not Available
From
To

26 Nov 2023 (Sun)

00:45

11:15

Alias Management & Faster Payment Service

eDDA services

Regular Schedule

Date
Time
Sunday
00:00 - 06:00

Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

Hang Seng Website

Non-Regular Schedule

Date
Time Service Not Available
From
To
19 Apr 2024
(Friday)
18:00
21:00
Travelsure Protection Plan application

Regular Schedule

Date Time Service Not Available
Sunday 02:30 to 06:30

Hang Seng Website Services 

Friday

00:00 to 02:00

General Insurance application:

  • Travelsure Protection Plan
  • Personal Accident Insurance Plan
  • Home Care Plus Home Insurance Plan
  • Domestic Helper Insurance Plan
  • Part-time Domestic Helper Insurance Plan

Mobile Account Opening / Upgrade

Non-Regular Schedule

Date
Time Service Not Available
From
To

11 May 2024 (Sat)

21:00

02:30

(next day)

 

Mobile Account Opening 

 

25 May 2024 (Sat)

 

02:00

07:00

Mobile Account Opening 

 

Regular Schedule

Date Time Service Not Available

Sunday

02:30 to 06:00

  • Mobile Account Opening 
  • Open / Upgrade an Account
1st day of each month
02:00 to 07:00
  • Mobile Account Opening 

Hang Seng Invest Express mobile app

Non-Regular Schedule

Date
Time Service Not Available
From
To

20 Mar 2024 (Wednesday)

04:00

06:00

Investment Services

Regular Schedule

Date
Time Service Not Available

Sunday

08:00 to 20:00

  • Substitute Form W-8BEN Submission
  • Agreement for United States market information display services Submission

Self Service Terminals

Non-Regular Schedule

Date
Time Service Not Available
From
To

26 May 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

27 May 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

2 Jun 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

3 Jun 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

9 Jun 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

10 Jun 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

16 Jun 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

17 Jun 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

23 Jun 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

24 Jun 2024 (Mon)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

30 Jun 2024 (Sun)

2:30 a.m.

6:30 a.m.

Automated Teller Machine

Foreign Currency ATM

Multifunction Automated Teller Machine

Cash Deposit Machine

Cheque Deposit Machine

(about 30 minutes)

Regular Schedule

Date
Time Service Not Available
From
To
Monday to Sunday
3:00 a.m.
6:00 a.m.
  • Automated Teller Machine
  • Foreign Currency ATM
  • Multifunction Automated Teller Machine
  • Cash Deposit Machine
  • Cheque Deposit Machine
System maintenance will be carried out in batches and will be completed within 2 hours.