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Non-Regular Schedule
| Date | Service Downtime | Affected services |
|---|---|---|
| 18 May 2025 (Sun) | 3:00 a.m. to 4:30 a.m. | Personal e-Banking Services |
| 25 May 2025 (Sun) | 3:00 a.m. to 6:00 a.m. | Private Banking Services |
Regular Schedule
| Date |
Service Downtime | Affected Services |
|---|---|---|
| Monday to Friday | About 5 mins between 9:00 p.m. and 9:30 p.m. |
Personal e-Banking Services |
| Tuesday to Sunday | About 3 mins between 12:00 a.m. and 3:00 a.m. | |
| Saturday | About 5 mins between 6:00 p.m. and 6:30 p.m. | |
| Sunday | 3:00 a.m. to 3:30 a.m. | |
| Monday to Friday | 8:30 p.m. to 9:00 p.m. |
|
| Saturday | 5:45 p.m. to 6:15 p.m. | |
| Saturday to Sunday | 8:00 p.m. to 12:00 noon the next day |
|
| Sunday | 3:00 a.m. to 6:00 a.m. the next day | Time Deposit Enquiry |
| Friday | 12:00 a.m. to 2:00 a.m. |
|
| Tuesday to Sunday | 5:20 a.m. to 5:30 a.m. | Travelsure Protection application |
| Sunday | 12:00 a.m. to 6:00 a.m. | |
| 1st & 2nd Sunday of each month | 1:00 a.m. to 7:00 a.m. |
|
Everyday1 |
Few minutes during 11:30 p.m. to 11:35 p.m. |
|
Saturday2 |
6:00 p.m. to 5:30 a.m. the next day |
Non-Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
11 May 2025 (Sun) |
02:30 a.m. to 08:30 a.m. |
Business e-Banking Services |
11 May 2025 (Sun) |
00:00 a.m. to 06:00 a.m. |
Loan Application Services |
Regular Schedule
| Date |
Service Downtime | Affected Services |
|---|---|---|
| Monday to Friday | 9:00 p.m. to 9:30 p.m. (5 minutes) |
Business e-Banking Services |
| Saturday | 12:00 a.m. to 8:00 a.m. |
|
| Sunday | 12:00 a.m. to 8:00 a.m. |
|
| Monday to Friday | 8:30 p.m. to 9:00 p.m. (30 minutes) |
Investment Funds Trading |
| Saturday | 5:45 p.m. to 6:15 p.m. (30 minutes) |
|
| Sunday | 12:00 a.m. to 12:00 noon | Securities and Investment Funds - Profit and Loss Calculation |
| Sunday | 12:00 a.m. to 6:00 a.m. | e-Cheque Services |
Non-Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| 18 Aug 2024 (Sun) | 12:45 a.m. to 11:45 a.m. | Alias Management & Faster Payment Service |
| eDDA services |
Regular Schedule
| Date | Service Downtime |
|---|---|
| Sunday | 12:00 a.m. to 6:00 a.m. |
Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.
Non-Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| 19 Apr 2025 (Sat) | 10:00 p.m. to 4 a.m. the next day |
|
Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| Sunday | 2:30 a.m. to 6:30 a.m. | Hang Seng Website Services |
| Friday | 12:00 a.m. to 2:00 a.m. |
|
Non-Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
11 May 2025 (Sun) |
12:00 a.m. to 6:00 a.m. |
Mobile Account Opening
|
Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| Sunday | 2:30 a.m. to 6:00 a.m. |
|
1st & 2nd Sunday of each month |
1:00 a.m. to 7:00 a.m. |
Mobile Account Opening |
Non-Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| 18 May 2025 (Sun) | 3:00 a.m. to 4:30 a.m. | Invest Express Services |
Regular Schedule
| Date | Service Downtime | Affected Services |
|---|---|---|
| Tuesday to Sunday | About 3 mins between 12:00 a.m. and 4:30 a.m. |
|
| Tuesday to Sunday | About 3 mins between 5:25 a.m. and 5:30 a.m. |
|
| Sunday | 8:00 a.m. to 8:00 p.m. |
|
Non-Regular Schedule
| Date |
Time | Service Not Available |
|
|---|---|---|---|
| From |
To |
||
4 May 2025 (Sun) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
5 May 2025 (Mon) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
11 May 2025 (Sun) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
12 May 2025 (Mon) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
18 May 2025 (Sun) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
19 May 2025 (Mon) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
25 May 2025 (Sun) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
26 May 2025 (Mon) |
2:30 a.m. |
6:30 a.m. |
Automated Teller Machine Foreign Currency ATM Multifunction Automated Teller Machine Cash Deposit Machine Cheque Deposit Machine |
(about 30 minutes) |
|||
Regular Schedule
| Date |
Time | Service Not Available |
|
|---|---|---|---|
| From |
To |
||
| Monday to Sunday |
3:00 a.m. |
6:00 a.m. |
|
| System maintenance will be carried out in batches and will be completed within 2 hours. |
|||