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    System Maintenance

    System Maintenance Schedule

    Digital Channels

    Personal e-Banking

    Non-Regular Schedule

    Date Service Downtime Affected services

    12 Jun 2025 (Thu)

    About 60 minutes between 8:00 p.m. to 10:00 p.m.
    • Open Banking service
      • Set up new consent to share Hang Seng's bank accounts information with other banks
      • Retrieve Hang Seng account information

    15 Jun 2025 (Sun)

    2:30 a.m. to 6:30 a.m.
    • Message Centre
    • e-Statement / e-Advice

    15 Jun 2025 (Sun)

    About 10 minutes between 2:00 a.m. to 4:00 a.m.
    • Private Banking Service
      • Contact details of relationship manager
    • Open Banking service
      • Display other banks' account balance
    • Settings & Security
      • Viewing "Your Recent Activities"

    15 Jun 2025 (Sun)

    12:45 a.m. to 9:30 a.m.
    • Monthly Investment Plan for Stocks
    • Monthly Investment Plan for Funds
    • Equity Linked Investment
      • Subscribe
    • Bonds and CDs
      • Current holdings
      • Order Status
    • Capital Protected Investment Deposit

    15 Jun 2025 (Sun)

    About 5 to 10 minutes between 3:00 a.m. to 4:00 a.m.
    • Investment Funds
      • Explore Funds
      • Funds Trading
    • MaxiInterest Investment Deposit
      • Set Up MaxiInterest
    • FX2 - FX & Precious Metal Trading Services
      • Trading
    • Investment Cart
    • Stock Quote & Quote Meter
    • Private Banking
      • Market Commentary
      • Product Document
    • Market Overview
      • Top Turnover Stocks
      • Top Turnover Warrants

    16 Jun 2025 (Mon)

    About 10 minutes between 1:30 a.m. to 2:00 a.m.
    • Debit card transaction
      • Debit card online purchase
      • Debit card POS transaction
      • Debit card 3DS transaction
      • HKD and FCY cash withdrawal

    16 Jun 2025 (Mon)

    3:00 a.m. to 4:00 a.m.
    • Debit card services
      • Apply/activate debit card
      • View debit card
      • Block and unblock debit card
      • Set/change spending limit or withdrawal limit
      • Enable/Disable monthly CNP transaction limit
      • Set/change monthly CNP transaction limit
      • Report and replace lost card
      • Report unauthorized transaction

    22 Jun 2025 (Sun)

    3:00 a.m. to 6:00 a.m.

    Private Banking Services

    29 Jun 2025 (Sun)

    12:30 a.m. to 3:30 a.m.
    • Foreign Exchange Service
    • Pay with FPS x PromptPay QR Payment
    • e-CNY wallet top-up with HKD

    Regular Schedule

    Date
    		 Service Downtime Affected Services
    Monday to Friday About 5 mins between 9:00 p.m. and 9:30 p.m.
    		 Personal e-Banking Services
    Tuesday to Sunday About 3 mins between 12:00 a.m. and 3:00 a.m.
    Saturday About 5 mins between 6:00 p.m. and 6:30 p.m.
    Sunday 3:00 a.m. to 3:30 a.m.
    Monday to Friday 8:30 p.m. to 9:00 p.m.
    • Securities Trading (Share Margin / Trading Limit Accounts)
    • Investment Funds Trading
    • IPO Services
    Saturday 5:45 p.m. to 6:15 p.m.
    Saturday to Sunday 8:00 p.m. to 12:00 noon the next day
    • FX And Precious Metal Margin Trading Services
    • FX2 - FX and Precious Metal Trading Services
    Sunday 3:00 a.m. to 6:00 a.m. the next day Time Deposit Enquiry
    Friday 12:00 a.m. to 2:00 a.m.
    • General Insurance application:
      • Travelsure Protection Plan
      • Studysure Protection Plan
      • Personal Accident Insurance Plan
      • Home Care Plus Home Insurance Plan
      • Domestic Helper Insurance Plan
      • Part-time Domestic Helper Insurance Plan
    Tuesday to Sunday 5:20 a.m. to 5:30 a.m. Travelsure Protection application
    Sunday 12:00 a.m. to 6:00 a.m.
    1st & 2nd Sunday of each month 1:00 a.m. to 7:00 a.m.
    • Update Personal Particulars
      • Update invalid mobile number or email address

    Everyday1

    Few minutes during 11:30 p.m. to 11:35 p.m.
    • Passbook savings account
      • Transaction history enquiry
      • Foreign exchange
      • FX transfers to other Hang Seng accounts
      • Check instruction status

    Saturday2

    		 6:00 p.m. to 5:30 a.m. the next day
    1. If the last working day of each half-year period (i.e. 30 Jun and 31 Dec) is a Mon to Fri, the service will be suspended from 9:00 p.m. to 11:00 p.m., in addition to 11:30 p.m. to 11:35 p.m.
    2. Foreign exchange related transactions for passbook savings account are processed Mon to Sat. If a public holiday falls on Sat, the service will be suspended from 9:00 p.m. on the last processing day before the holiday to 5:30 a.m. the next day.

    Business e-Banking

    Non-Regular Schedule

    Date Service Downtime Affected Services

    15 Jun 2025 (Sun)

    01:30 a.m. to 03:00 a.m.

    Time Deposit Service

    15 Jun 2025 (Sun)

    02:30 a.m. to 05:00 a.m.

    Business e-Banking Services

    15 Jun 2025 (Sun)

    03:00 a.m. to 04:00 a.m.

    Investment Service

    15 Jun 2025 (Sun)

    Around 10 mins between 01:15 a.m. to 02:30 a.m.

    Commercial Debit Card Transaction Services

    • All currencies card spending and cash withdrawal transactions

    15 Jun 2025 (Sun)

    02:45 a.m. to 04:30 a.m.

    Commercial Debit Card Application and Maintenance Services

    15 Jun 2025 (Sun)

    02:30 a.m. to 06:30 a.m.

    Document upload / eStatement / eAdvice / Push notification inbox Services

    Regular Schedule

    Date
    		 Service Downtime Affected Services
    Monday to Friday 9:00 p.m. to 9:30 p.m.
    (5 minutes)
    		 Business e-Banking Services
    Saturday 12:00 a.m. to 8:00 a.m.
    Sunday 12:00 a.m. to 8:00 a.m.
    Monday to Friday 8:30 p.m. to 9:00 p.m.
    (30 minutes)    		 Investment Funds Trading
    Saturday 5:45 p.m. to 6:15 p.m.
    (30 minutes) 
    Sunday 12:00 a.m. to 12:00 noon Securities and Investment Funds - Profit and Loss Calculation
    Sunday  12:00 a.m. to 6:00 a.m. e-Cheque Services 

    Hang Seng HSBCnet

    Non-Regular Schedule

    Date Service Downtime Affected Services
    18 Aug 2024 (Sun) 12:45 a.m. to 11:45 a.m. Alias Management & Faster Payment Service
    eDDA services

    Regular Schedule

    Date Service Downtime
    Sunday 12:00 a.m. to 6:00 a.m.

    Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

    Hang Seng Website

    Non-Regular Schedule

    Date Service Downtime Affected Services
    15 Jun 2025 (Sun) About 5 to 10 mins between 3.00 a.m. to 4.00 a.m.

    Investment Pages Information:

    • Investment Corner
      • Market Outlook - Videos Playback
    • Local Market Express
    • CBBC Supermarket
    • Warrant Supermarket
    • e-IPO Services
      • IPO Stocks
      • IPO Bonds
    • Fund SuperMarket
      • Top 10 Best Selling Funds
      • New Fund Express
      • Fund Information
    • FX2 - FX and Precious Metal Trading Services
      • FX Trading Rate
    • FX and Precious Metal Margin Trading Services
      • FX Rates / Precious Metal Prices

    Regular Schedule

    Date Service Downtime Affected Services
    Sunday 2:30 a.m. to 6:30 a.m. Hang Seng Website Services
    Friday 12:00 a.m. to 2:00 a.m.
    • General Insurance application:
      • Travelsure Protection Plan
      • Studysure Protection Plan
      • Personal Accident Insurance Plan
      • Home Care Plus Home Insurance Plan
      • Domestic Helper Insurance Plan
      • Part-time Domestic Helper Insurance Plan

    Mobile Account Opening / Upgrade

    Non-Regular Schedule

    Date Service Downtime Affected Services

    7 Jun 2025 (Sat)

    10:00 p.m. to 06:00 a.m. the next day

    Mobile Account Opening

    14 Jun 2025 (Sat)

    10:00 p.m. to 06:00 a.m. the next day

    22 Jun 2025 (Sun)

    20 minutes between 12:00 a.m. to 06:00 a.m.

    29 Jun 2025 (Sun)

    20 minutes between 12:00 a.m. to 06:00 a.m.

    Regular Schedule

    Date Service Downtime Affected Services
    Sunday 2:30 a.m. to 6:00 a.m.
    • Mobile Account Opening
    • Open / Upgrade an Account

    1st & 2nd Sunday of each month

    1:00 a.m. to 7:00 a.m.

    Mobile Account Opening

    Hang Seng Invest Express mobile app

    Non-Regular Schedule

    Date Service Downtime Affected Services
    15 June 2025 (Sun) About 10 minutes between 2:00 a.m. to 4:00 a.m.   Investor Like You
    15 June 2025 (Sun) About 10 minutes between 3:00 a.m. to 4:00 a.m.  Quote Meter

    Regular Schedule

    Date Service Downtime Affected Services
    Tuesday to Sunday About 3 mins between 12:00 a.m. and 4:30 a.m.
    • Invest Express Services
    Tuesday to Sunday About 3 mins between 5:25 a.m. and 5:30 a.m.
    • Invest Express Services
    Sunday 8:00 a.m. to 8:00 p.m.
    • Substitute Form W-8BEN Submission
    • Agreement for United States market information display services Submission

    Self Service Terminals

    Non-Regular Schedule

    Date
    		 Time Service Not Available
    From
    		 To

    1 Jun 2025 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    2 Jun 2025 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    8 Jun 2025 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    9 Jun 2025 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    15 Jun 2025 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    16 Jun 2025 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    22 Jun 2025 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    23 Jun 2025 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    29 Jun 2025 (Sun)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    30 Jun 2025 (Mon)

    2:30 a.m.

    6:30 a.m.

    Automated Teller Machine

    Foreign Currency ATM

    Multifunction Automated Teller Machine

    Cash Deposit Machine

    Cheque Deposit Machine

    (about 30 minutes)

    Regular Schedule

    Date
    		 Time Service Not Available
    From
    		 To
    Monday to Sunday
    		 3:00 a.m.
    		 6:00 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    System maintenance will be carried out in batches and will be completed within 2 hours.