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We're committed to enhancing our services, so we regularly update and maintain our banking systems.
During these times, some services might be temporarily unavailable. We apologise for any inconvenience caused.
Date | Service Downtime | Affected Services | Online Channels |
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11 Jul 2025 (Fri) |
01:00 a.m. to 05:00 a.m. |
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12 Jul 2025 (Sat) |
10:00 p.m. to 07:00 a.m. the next day |
Mobile Account Opening |
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13 Jul 2025 (Sun) |
02:00 a.m. to 04:00 a.m. |
Online Bill Payment |
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13 Jul 2025 (Sun) |
05:00 a.m. to 05:25 a.m. |
Personal e-Banking Services |
Date | Service Downtime | Affected Services | Online Channels |
---|---|---|---|
Monday to Friday | About 5 mins between 9:00 p.m. and 9:30 p.m. | Personal e-Banking Services |
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Tuesday to Sunday | About 3 mins between 12:00 a.m. and 3:00 a.m. | ||
Saturday | About 5 mins between 6:00 p.m. and 6:30 p.m. | ||
Sunday | 3:00 a.m. to 3:30 a.m. | ||
2:30 a.m. to 6:00 a.m. |
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2:30 a.m. to 6:30 a.m. | Hang Seng Website Services |
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3:00 a.m. to 6:00 a.m. the next day | Time Deposit Enquiry |
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8:00 a.m. to 8:00 p.m. |
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Monday to Friday | 8:30 p.m. to 9:00 p.m. |
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Saturday | 5:45 p.m. to 6:15 p.m. | ||
Saturday to Sunday | 8:00 p.m. to 12:00 noon the next day |
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Friday | 12:00 a.m. to 2:00 a.m. |
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Tuesday to Sunday | 5:20 a.m. to 5:30 a.m. | Travelsure Protection application |
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Sunday | 12:00 a.m. to 6:00 a.m. | ||
Tuesday to Sunday | About 3 mins between 12:00 a.m. and 4:30 a.m. |
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About 3 mins between 5:25 a.m. and 5:30 a.m. | |||
1st & 2nd Sunday of each month | 1:00 a.m. to 7:00 a.m.
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Mobile Account Opening |
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Everyday[1] |
Few minutes during 11:30 p.m. to 11:35 p.m. |
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Saturday[2] |
6:00 p.m. to 5:30 a.m. the next day |
Date | Service Downtime | Affected Services |
---|---|---|
13 Jul 2025 (Sun) | 02:00 a.m. to 04:00 a.m. | Bill Payment |
Date | Service Downtime | Affected Services |
---|---|---|
Monday to Friday | 9:00 p.m. to 9:30 p.m. (5 minutes) |
Business e-Banking Services |
Saturday | 12:00 a.m. to 8:00 a.m. | |
Sunday | 12:00 a.m. to 8:00 a.m. | |
Monday to Friday | 8:30 p.m. to 9:00 p.m. (30 minutes) |
Investment Funds Trading |
Saturday | 5:45 p.m. to 6:15 p.m. (30 minutes) |
|
Sunday | 12:00 a.m. to 12:00 noon | Securities and Investment Funds - Profit and Loss Calculation |
Sunday | 12:00 a.m. to 6:00 a.m. | e-Cheque Services |
Date | Service Downtime |
---|---|
Nil |
Date | Service Downtime |
---|---|
Sunday | 12:00 a.m. to 6:00 a.m. |
Date | Time | Service Not Available | |
---|---|---|---|
From | To | ||
29 Jun 2025 (Sun) | 2:30 a.m. | 6:30 a.m. |
|
(about 30 minutes) | |||
30 Jun 2025 (Mon) | 2:30 a.m. | 6:30 a.m. |
|
(about 30 minutes) | |||
6 Jul 2025 (Sun) | 2:30 a.m. | 6:30 a.m. |
|
(about 30 minutes) | |||
7 Jul 2025 (Mon) | 2:30 a.m. | 6:30 a.m. |
|
(about 30 minutes) | |||
13 Jul 2025 (Sun) | 1:30 a.m. | 7:00 a.m. |
|
(about 30 minutes) | |||
20 Jul 2025 (Sun) | 2:30 a.m. | 6:30 a.m. |
|
(about 30 minutes) | |||
21 Jul 2025 (Mon) | 2:30 a.m. | 6:30 a.m. |
|
(about 30 minutes) |
Date | Time | Service Not Available | |
---|---|---|---|
From | To | ||
Monday to Sunday |
3:00 a.m. |
6:00 a.m. |
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System maintenance will be carried out in batches and will be completed within 2 hours. |
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