System Maintenance

System Maintenance Schedule
Digital Channels

Personal e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To

20 Sep 2020
(Sunday)

00:00

06:30

eDDA services

02:30

08:00

Personal e-Banking Services

Regular Schedule

Date
Time Service Not Available
Monday to Friday
21:00 to 21:30
(5 minutes)
Personal e-Banking Services
Saturday 18:00 to 18:30
(5 minutes)
Sunday 02:30 to 06:30
Monday
04:00 to 07:00
Cash Dollar Reward Enquiry
Monday to Friday
20:30 to 21:00
  • Securities Trading (Share Margin / Trading Limit Accounts)
  • Investment Funds Trading
  • IPO Services
Saturday 17:45 to 18:15
Saturday
20:00 to 12:00
(next day)
  • FX And Precious Metal Margin Trading Services
  • FX2 - FX and Precious Metal Trading Services
Monday to Friday
00:00
(5 minutes)
Passbook Savings Account Transaction History
Saturday 18:00 to 06:00
(next day)
Sunday 03:00 to 06:00 Time Deposit Enquiry
Sunday 00:00 to 06:00 e-Cheque Services
Monday to Saturday
00:00 to 00:15
Home Care Plus Home Insurance Plan
Monday to Saturday 05:45 to 06:00
Sunday 00:00 to 06:00 
Sunday 00:00 to 06:00  Medical Insurance – Hang Seng and Bupa 

Business e-Banking

Non-Regular Schedule

Date
Time Service Not Available
From
To

11 Sep 2020 (Fri)

22:00

08:00 (next day)

Business e-Banking Services

Regular Schedule

Date
Time Service Not Available
Monday to Friday
21:00 to 21:30
(5 minutes)
Business e-Banking Services
Saturday 00:00 to 08:00
Sunday 00:00 to 08:00
Monday to Friday 20:30 to 21:00
(30 minutes)
Investment Funds Trading
Saturday  17:45 to 18:15
(30 minutes) 
Sunday  00:00 to 06:00  e-Cheque Services 

Hang Seng HSBCnet

Non-Regular Schedule

Date
Time Service Not Available
From
To
9 Aug 2020 (Sun)
02:45
05:45
Alias Management & Faster Payment Service

Regular Schedule

Date
Time
Sunday
00:00 - 06:00

Note: For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

Hang Seng Website and Mobile App

Non-Regular Schedule

Date
Time Service Not Available
From
To
20 Sep 2020 (Sun) 06:00
18:00
Mobile Account Opening 

Regular Schedule

Date
Time Service Not Available
Sunday
02:30 to 06:00

Mobile Account Opening