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Hang Seng Bank Outlets Service Arrangement
In response to the latest development related to the novel coronavirus, the Saturday opening hours of all Hang Seng branch outlets are adjusted to 9:00 am – 12:00 noon. This adjustment means all branches are closing one to two hours earlier than usual.

Hang Seng Bank 18 street level branches, 10 outlets in MTR stations, 1 Sales and Service Centre and 3 Business Banking Centres (except safe deposit box services) are temporarily closed.  For details, please click here.

Customers are advised to visit other Hang Seng outlets or use the Bank’s other service channels, such as e-Banking, mobile banking or phone banking (personal customers: 2822 0228 / commercial customers: 2198 8000) to meet the banking needs.

The Bank apologises for any inconvenience caused.

Smart Tips on Online Shopping:

Regarding the recent rising trend of online shopping scam, Hang Seng Bank wishes to alert our customers to be vigilant about security when shopping on the Internet with the following smart tips:

  1. Only consider purchasing from credible or trusted merchants
  2. Verify the identity of sellers and validate their credibility through their trade history to determine whether the business is legitimate
  3. Find out about the shipping terms and return policy before proceeding the transaction
  4. Avoid purchasing in bulk for the first time
  5. Keep your receipts for reference
  6. Browse our Security Tips and View Notes to understand more about online security tips

Hang Seng Bank wishes to remind customers to remain vigilant in safeguarding their banking credentials such as Credit Card number, One-Time Password (OTP) during the online payments and other sensitive account information and not to disclose any such information to third parties. We attach great importance to the security of our online credit card payment service. For enquiries, please contact our 24-hour Customer Service Hotline on the back of Credit Card.

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[1]  Investment involves risks.

[2]  Investment involves risks. Terms and Conditions apply.