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Security information centre

100% Personal Loan Guarantee Scheme during the pandemic

100% Personal Loan Guarantee Scheme is now open for application for individuals affected by pandemic. Up to HKD100,000 loan amount at 1% Annualised Percentage Rate. Individuals who participated in the scheme via Hang Seng Bank can apply for top-up loan. Apply Now

Terms and Conditions apply.

Update on Hang Seng Bank Branch Service Arrangements

In light of the COVID-19 situation, branch service on Saturdays will resume and service hours of our branches have been adjusted until further notice. For details, please click here.

As a convenient alternative to visiting Hang Seng service outlets, customers are encouraged to use one of the Bank’s other service channels, such as e-Banking, mobile banking, phone banking (personal customers: 2822 0228 / commercial customers: 2198 8000) or self-service banking to meet their banking needs.

Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.

The Bank apologise for any inconvenience caused.

Activating / switching your Mobile Security Key to a new device

After activating / switching your Mobile Security Key to a new device, you will need to verify your identity by using any Hang Seng Bank or HSBC ATM (Select “Other Service” > “Identity verification for Mobile Security Key activation”) or call our Hotline (852) 2822 0228 (Phone Banking PIN, or Voice ID required) before you can use some of our transfer functions.



  1. Investment involves risks. Foreign exchange involves exchange rate risk. Terms and Conditions apply to the service.
  2. Investment involves risks.
  3. Terms and Conditions apply to the service.