Hang Seng Bank Branch Service Arrangement
Hang Seng places top priority on the health and safety of its customers and employees. In response to the latest developments in the COVID-19 situation, starting from 5 February 2022 (Saturday), banking service on Saturdays will be provided at only nine street-level branches. All other branches and MTR Station offices will be temporarily closed for service on Saturdays until further notice. All street-level branches and MTR Station outlets will be open for normal service from Monday to Friday (Street-level Branch Opening Hours: 9:00am – 4:00pm; MTR Station Outlet Opening Hours: 10:00am – 4:00pm). For details, please click here.
With effect from 27 January (Thursday), Waterloo Road Branch which was previously closed due to the COVID-19 situation has resumed services. 2 mobile branches remain closed for service until further notice.
Other than the above, the service hours of all street-level branches, outlets in MTR stations and Business Banking Centres have been adjusted until further notice.For details, please click here.
As a convenient alternative to visiting Hang Seng service outlets, customers can use one of the Bank’s other service channels, such as e-Banking, mobile banking or phone banking (personal customers: 2822 0228 / commercial customers: 2198 8000) to meet their banking needs.
Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.
The Bank apologise for any inconvenience caused.