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New Personal e-Banking log on experience
Our log on page will get a new look from mid-May 2022, and we will also introduce a new way to log on in the coming months. View details
Beware of suspicious emails, SMS with embedded links and fraudulent website
Beware of suspicious emails, SMS with embedded links and fraudulent websites that claim to be from Hang Seng. We will never ask you to log in to your Personal e-Banking, or to provide personal information such as your login credentials or one-time passwords through embedded links. To safeguard your interests, do not provide any personal information or download any suspicious mobile applications via links. View more security tips
Latest updates about Hang Seng Bank services
In light of the COVID-19 situation, service hours of our branches have been adjusted until further notice. For details, please refer to Branch Service Arrangements. You can also use Digital Banking to handle daily banking needs, and register our handy e-Statement service. Learn more about the arrangements and support under COVID-19
Gives you an at-a-glance view on the progress of your outward remittances at any time
Check out the latest market commentary and exchange rate of different currencies
View top 10 best-selling funds, thematic Investments, etc. [2]
Get instant FX rates and timely market updates via WhatsApp[1]
Scan your cheques and deposit from anywhere via our mobile app[3]
100% Personal Loan Guarantee Scheme is now open for application for individuals affected by pandemic. Up to HKD100,000 loan amount at 1% Annualised Percentage Rate. Individuals who participated in the scheme via Hang Seng Bank can apply for top-up loan. Apply Now
Terms and Conditions apply.
In light of the COVID-19 situation, branch service on Saturdays will resume and service hours of our branches have been adjusted until further notice. For details, please click here.
As a convenient alternative to visiting Hang Seng service outlets, customers are encouraged to use one of the Bank’s other service channels, such as e-Banking, mobile banking, phone banking (personal customers: 2822 0228 / commercial customers: 2198 8000) or self-service banking to meet their banking needs.
Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.
The Bank apologise for any inconvenience caused.
Due to security reasons, some of our services may be disabled temporarily. To resume the suspended services, please verify your identity in Hang Seng Mobile App at least 24 hours after activating / switching your Mobile Security Key by going to "Settings" > "Security-related" > "Verify identity after Mobile Security Key activation".
Alternatively you can verify your identity immediately with any Hang Seng Bank and HSBC ATMs (Select “Other Service” > “Identity verification for Mobile Security Key activation”) or contact us at (852) 2822 0228 (Phone Banking PIN, or Voice ID required).