Hang Seng Bank Branch Service Arrangement
Starting from 17 September, Hang Seng Bank’s To Kwa Wan Branch is temporarily closed for 14 days as a precautionary measure after a staff member has preliminarily tested positive for COVID-19. The Branch is cleansed and disinfected thoroughly in accordance with the guidelines of the health authorities.
In response to the latest developments in the COVID-19 situation, service hours of all street-level branches, outlets in MTR stations and Business Banking Centres have been adjusted from 14 September 2020. Other than the above, Tsz Wan Shan Branch and 2 mobile branches remain closed for services until further notice. For details, please click here.
As a convenient alternative to visiting Hang Seng service points, customers can use one of the Bank’s other service channels, such as e-Banking, mobile banking or phone banking (personal customers: 2822 0228 / commercial customers: 2198 8000) to meet their banking needs.
Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.
The Bank apologises for any inconvenience caused.