Hang Seng Bank Branch Service Arrangement
In response to the latest developments in the COVID-19 situation, starting from 13 January, the service hours of all street-level branches, outlets in MTR stations, Mobile Branches and Business Banking Centres have been adjusted until further notice. For details, please click here.
The Hang Seng Bank North Point Branch, previously closed due to it being listed under the Government’s compulsory testing notice, has resumed operations on 10 January after all branch staff have tested negative for COVID-19. The Bank has also arranged additional thorough cleaning and disinfection of the branch premises. For details, please contact our Customer Service Hotline (2822 0228).
As a convenient alternative to visiting Hang Seng service outlets, customers can use one of the Bank’s other service channels, such as e-Banking, mobile banking or phone banking (personal customers: 2822 0228 / commercial customers: 2198 8000) to meet their banking needs.
Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.
The Bank apologise for any inconvenience caused.