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Investment involves risks. Prices of the relevant investment products may go up or down. Terms and Conditions apply to the offers.

Hang Seng understands your banking needs and makes the best effort to relieve your financial burden during the outbreak of novel coronavirus. Get to know our special arrangements on banking services and tips on smart banking at home.

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Virtual Assistant H A R O is now available on WhatsApp

Shows the nearest ATM, sends subscribers FX and market trends[2]

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SmartInvest

Want to stay abreast of the latest investment insights? [1]

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Should customers receive a suspicious call or SMS purportedly originated from Hang Seng Bank, please take note of the caller’s identity and telephone number, and verify with our bank at 2822 0228. Press 9 after language selection. For more details, please click here.

Hang Seng Bank Branch Service Arrangement
With effect from 11 May 2020, the remaining branches and MTR Station Offices which were previously closed due to the COVID-19 situation have all resumed services.  The shorter Saturday service hours (9:00am to 12:00noon) at all outlets also remain in effect.  For details, please click here.

The Bank apologises for any inconvenience caused.

Smart Tips on Online Shopping:

Regarding the recent rising trend of online shopping scam, Hang Seng Bank wishes to alert our customers to be vigilant about security when shopping on the Internet with the following smart tips:

  1. Only consider purchasing from credible or trusted merchants
  2. Verify the identity of sellers and validate their credibility through their trade history to determine whether the business is legitimate
  3. Find out about the shipping terms and return policy before proceeding the transaction
  4. Avoid purchasing in bulk for the first time
  5. Keep your receipts for reference
  6. Browse our Security Tips and View Notes to understand more about online security tips

Hang Seng Bank wishes to remind customers to remain vigilant in safeguarding their banking credentials such as Credit Card number, One-Time Password (OTP) during the online payments and other sensitive account information and not to disclose any such information to third parties. We attach great importance to the security of our online credit card payment service. For enquiries, please contact our 24-hour Customer Service Hotline on the back of Credit Card.

Due to limited flight services by airlines, there will be a delay of air mail service by Hongkong Post Office except for mainland China and Macau. For details, please refer to HK Post website. Delivery of correspondences such as banking/investment/credit card account statement and related mails (including transaction advice/notification, cheque books, returned cheques, credit/debit cards, etc) will be impacted.  To view /download your statement (up to past 7-years) and advice (up to past 6-months) anytime and anywhere, please register e-Statement and e-Advice via Hang Seng Personal e-banking now.

Important notice
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[1]  Investment involves risks.

[2]  Investment involves risks. Foreign exchange involves exchange rate risk. Terms and Conditions apply to the service.