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Latest arrangement for Mobile Payment Service registration:
From now onwards, SMS one time password (“OTP”) verification for mobile payment service registration has been suspended.
For Apple Pay user, please logon Hang Seng Personal Banking Mobile App (“Hang Seng Mobile App”) to bind your card to Apple Wallet via “My Cards”.
Please register Hang Seng Personal e-Banking* and download Hang Seng Mobile App before Mobile Payment Service registration.
For Google Pay and Samsung Pay user, please call our Customer Service Hotline at the back of your card and press “7” after selecting language to complete mobile payment service registration.
For cards that already added to mobile wallets will not be affected.
*You need to have valid mobile phone number, email address maintained in bank record, and Credit Card ATM PIN for registration.
Reminder on banking document format and notification
Please note that banking documents of product and service applications via digital channels will only be provided in non-paper based format. If you wish to change the preferred way to receive subsequent updates of banking documents, you can do so by logging on to Hang Seng Mobile App (“Settings” > “My Profile” > “Notification of Banking Documents”), visit our branch or contact us anytime.
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Branch service hours on weekdays have been adjusted (with effect from 17 Apr 2023). View new arrangements for details.