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Important notice

Hang Seng Bank Branch Service Arrangement

In response to the latest developments in the COVID-19 situation, starting from 13 January, the service hours of all street-level branches, outlets in MTR stations, Mobile Branches and Business Banking Centres have been adjusted until further notice. For details, please click here.

The Hang Seng Bank North Point Branch, previously closed due to it being listed under the Government’s compulsory testing notice, has resumed operations on 10 January after all branch staff have tested negative for COVID-19. The Bank has also arranged additional thorough cleaning and disinfection of the branch premises. For details, please contact our Customer Service Hotline (2822 0228).

As a convenient alternative to visiting Hang Seng service outlets, customers can use one of the Bank’s other service channels, such as e-Banking, mobile banking or phone banking (personal customers: 2822 0228 / commercial customers: 2198 8000) to meet their banking needs.

Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.

The Bank apologise for any inconvenience caused.

Branch counter services arrangements

To uplift the service quality at our branches, customers can get an eTicket for counter services in advance via the Hang Seng Personal Banking mobile app without logging on. Besides, "Preferred Banking and General Banking Services" counters will help cater the needs of Preferred Banking customers starting from December 2021, which aims to deliver a more convenient in-branch experience. View eTicketing service details.

Activating / switching your Mobile Security Key to a new device

After activating / switching your Mobile Security Key to a new device, you will need to verify your identity by using any Hang Seng Bank or HSBC ATM (Select “Other Service” > “Identity verification for Mobile Security Key activation”) or call our Hotline (852) 2822 0228 (Phone Banking PIN, or Voice ID required) before you can use some of our transfer functions.



  1. Investment involves risks. Foreign exchange involves exchange rate risk. Terms and Conditions apply to the service.
  2. Terms and Conditions apply, please note the relevant product risks.
  3. Investment involves risks. Hang Seng Cross-boundary Wealth Management Connect
  4. Investment involves risks. 
  5. The service is applicable to all street-level branches (except MTR station office and mobile branch) with relevant disclaimers applied.