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Update on Hang Seng Bank Branch Service Arrangements

In light of the COVID-19 situation, branch service on Saturdays will resume and service hours of our branches have been adjusted until further notice. For details, please click here.

As a convenient alternative to visiting Hang Seng service outlets, customers are encouraged to use one of the Bank’s other service channels, such as e-Banking, mobile banking, phone banking (personal customers: 2822 0228 / commercial customers: 2198 8000) or self-service banking to meet their banking needs.

Due to the implementation of enhanced security measures at the universities, access to university campus may be restricted to staff and students only. Customers wishing to visit university branches are encouraged to call our Customer Service Hotline at 2822 0228 in advance.

The Bank apologise for any inconvenience caused.

Activating / switching your Mobile Security Key to a new device

Due to security reasons, some of our services may be disabled temporarily. To resume the suspended services, please verify your identity in Hang Seng Mobile App at least 24 hours after activating / switching your Mobile Security Key by going to "Settings" > "Security-related" > "Verify identity after Mobile Security Key activation".

Alternatively you can verify your identity immediately with any Hang Seng Bank and HSBC ATMs (Select “Other Service” > “Identity verification for Mobile Security Key activation”) or contact us at (852) 2822 0228 (Phone Banking PIN, or Voice ID required).