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Contact Us
Enquiry Hotlines – A quick call can facilitate your banking
Email Us – A convenient easy to contact us online
Branch/ MTR Station Offices/ Automated Banking Centres/ ATM Addresses – Branches/ automated banking centres within your easy reach
Prestige Banking Centre – Prestigious banking services in tranquil environment for our Prestige Banking customers
Sales & Service Centre (iPoint) – Provides you with quick, simplified and convenient personal banking services till 7:30pm
Business Banking Centres – One-stop financial services for SME business growth
Global Trade and Receivables Finance – Speedy specialist services for our commercial customers
Hang Seng Bank (China) Limited Head Office and Branches - An expanding presence for you to tap new opportunities
Macau Branch - A presence for providing business and personal banking services
Singapore Branch - A presence for providing corporate and personal banking services in Singapore
Representative Offices - A presence for providing financial and market information

We Welcome your Opinions

Personal banking customers Business banking customers
Email Email Us or logon to Personal e-Banking Email Us or logon to Business e-Banking
Fax 3409 1235 3478 9216
Mail Customer Relations
L12, Hang Seng 113,
113 Argyle Street,
Mongkok, Hong Kong
Business Banking Division, Customer Relations,
Head Office,
83 Des Voeux Road Central,
Hong Kong

 

We will try to respond before the close of business on the next business day upon receipt of your opinion or complaint. In case we need more time to look into the matter, we will advise you of the contact details of the person following up on your case and will endeavour to reply to you within 30 days. All your opinions and complaints will be reflected to the management.