Chat with H A R O on WhatsApp


You can now chat with H A R O on WhatsApp. Whether you want to view foreign exchange rates, timely market updates, get Transaction e-Advice ("Green Receipt") or find the nearest branches and ATMs, simply WhatsApp H A R O to get your answers straight away. Start the conversation with H A R O WhatsApp[1] by completing your registration and clicking "Open WhatsApp".

Key features

Look up and follow FX rates[2],[3] instantly with simple keywords. Simply input the currency and amount, such as "JPY1000" or "USD rate trend" and get quick updates.

Stay up-to-date with the market trends you are interested in. From FX Update[2], Investment Overview[2], Time Deposit, Credit Card Offers[4] to Moments, stay abreast of the latest news via WhatsApp[5].

Share your location with H A R O WhatsApp and get notified of the 3 nearest branches and ATMs in no time.

Get hold of general banking information in just a few taps. Saving your time on calling customer services or browsing for details.

To actualise green banking, we have launched the first in Hong Kong – Green Receipt. After completing transactions in our branch, you can get your Transaction e-Advice via WhatsApp by scanning the QR code on e-Signature Pad. Centralising all transaction advices in digital format and forwarding transaction advices to friends with ease.

Register and get instant response to your enquiries


Marketing preferences

Before setting out, please note that your WhatsApp mobile number will be kept in our records and used for this service.

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  1. H A R O WhatsApp will not ask you to provide sensitive personal information, including your Personal e-Banking username and password.
  2. Investment involves risks. Foreign Exchange involves exchange rate risk. Terms and Conditions apply.
  3. RMB currency risk Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.
  4. Terms and Conditions apply.
  5. H A R O WhatsApp blast-out schedule for subscription topics may be adjusted under certain circumstances.
  6. Please refer to Section 7 "Use of Data in Direct Marketing" of the Bank’s "Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance" on the kinds of personal data which may be used and the classes of persons to which your personal data may be provided for them to use in marketing promotions.
  7. You may input "MKTPRF" to update your preference for receiving marketing via HARO WhatsApp. If you do not wish to receive any push notification from HARO WhatsApp, you may mute the chat.
  8. This marketing preference only applies to marketing messages received via HARO WhatsApp. If you are a Hang Seng Bank customer and you want to update preferences for marketing received via Email, SMS, Post, Telephone call or Mobile App Push Notifications, you may manage these on "Settings" > "My Profile" page of the Hang Seng Mobile App.

To borrow or not to borrow? Borrow only if you can repay!