Virtual Assistant B E R I

More Functions Better Experiences

Talk to B E R I - the Hang Seng Business Virtual Assistant.

Key Features


Chat with B E R I on WhatsApp

You can now chat with B E R I on WhatsApp anytime anywhere. Whether you are looking for Credit Card, Lending, Trade Services, Account Opening, Bank Accounts, Cash Management, Service Channels or business solutions, simply chat with B E R I to get your answers straight away. Let’s enjoy enquiring a wide range of hassle-free banking services and FX updates with simple conversations.

Answer your enquires

Our B E R I can answer your enquires on general commercial banking services, includeing: Account Opening, Bank Accounts, Cash Management, Service Channels and Lending.

In addition, after logging-on Hang Seng Business e-Banking, our B E R I can provide you additional banking services as follows:

  • Instant access of account summary
  • One stop FX buy/sell experience
  • View and print e-statement






Artificial intelligence

B E R I possesses artificial intelligence and natural language processing ability.

Round-the-clock services

B E R I is capable of addressing customers' general commercial banking enquiries for selected banking services 24/7.










Desktop and mobile support

B E R I is available on desktop and mobile in English, Traditional and Simplified Chinese. B E R I currently covers selected business scopes and its coverage will be further expanded in the coming future. 

Watch Now

(Tutorial) B E R I Real Time FX Buy/Sell Service

  • This Virtual Assistant is an automated service and therefore cannot answer questions specific to your account. All information provided is for reference only and does not constitute any offer for any products or services and is not intended to provide professional investment or other advice.
  • Please do NOT disclose in any conversation any account number, internet username, PIN, password, identity card number or any personal data which may enable your identity to be directly or indirectly ascertained.
  • The use of this Virtual Assistant is subject to the terms set out under the Important Message to Readers and Internet Privacy Policy Statement and the Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance of Hang Seng Bank Limited ("Hang Seng"). By using this Virtual Assistant, you accept and agree to be bound by these terms.
  • The conversation content will be recorded, analyzed and used for this Virtual Assistant's accuracy and quality enhancement. The conversation content will be retained by Hang Seng for 12 months.
  • Data will be processed and stored by Hang Seng and authorised third parties, which may include processing overseas.
  • All products or services mentioned by this Virtual Assistant are subject to the respective terms and conditions. Please refer to our website for further details.
  • By using this Virtual Assistant or by starting a conversation with this Virtual Assistant, it constitutes your acceptance of this Important Notice for "Hang Seng Business Virtual Assistant B E R I" and agree to be bound by it.
  • This conversation will be assigned with a conversation ID, with which you may enquire about the conversation details and request for removal of the same via our Customer Service Hotline.