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Please read important notes. Besides, you can refer to Key Scheme Information Document to learn more about the basic information of Hang Seng Mandatory Provident Fund - SuperTrust Plus.
The Hang Seng Mandatory Provident Fund - SuperTrust Plus was onboarded to the eMPF Platform on 29 Jan 2026. During the transition period, certain services, such as remittance statement submission and change of investment instructions, were suspended or provided by the eMPF Platform afterwards. You can visit the eMPF Platform for more details.
The original Hang Seng MPF PO Box 73770 Kowloon Central Post Office will no longer be in use. Learn more.
The above funds performance are not and should not be construed as an offer to sell or solicitation of an offer to purchase or subscribe for any investment.
Source: The Hongkong and Shanghai Banking Corporation Limited
Provide updates on MPF, including the top-performing asset class
Whether you're an employer who wants to learn more about the detailed arrangements on MPF administration, or an employee who wants to explore about MPF and retirement planning, we're inviting you to attend the MPF seminars / webinars specially organised for different parties, providing different useful information and insights to help you handling and plan MPF matters with ease.
Seminars / webinars are conducted in Cantonese and free of charge.
| Seminar number | Date / time | Venue | Enrolment end date / time |
|---|---|---|---|
SM202606 |
27 Jun 2026 (Sat) |
Mongkok[2]
|
18 Jun 2026 (Thu) 11:59 p.m. |
SM202610 |
24 Oct 2026 (Sat) |
Mongkok[2]
|
16 Oct 2026 (Fri) 11:59 p.m. |
SM202702 |
27 Feb 2027 (Sat) |
Mongkok[2]
|
19 Feb 2027 (Fri) 11:59 p.m. |
SM202706 |
26 Jun 2027 (Sat) |
Mongkok[2]
|
18 Jun 2027 (Fri) 11:59 p.m. |
| Seminar number | Date / time | Venue | Enrolment end date / time |
|---|---|---|---|
SG202609 |
19 Sep 2026 (Sat) |
Mongkok[2]
|
11 Sep 2026 (Fri) 11:59 p.m. |
| Webinar number | Date / time | Enrolment end date / time |
|---|---|---|
WG202607 |
25 Jul 2026 (Sat) 11:00 a.m. – 12:00 noon |
17 July 2026 (Fri) 11:59 p.m. |
WG202611 |
19 Nov 2026 (Thu) 6:00 pm – 7:00 pm |
11 Nov 2026 (Wed) 11:59 p.m. |
WG202701 |
16 Jan 2027 (Sat) 11:00 a.m. – 12:00 noon |
8 Jan 2027 (Fri) 11:59 p.m. |
WG202703 |
18 Mar 2027 (Thu) 6:00 pm – 7:00 pm |
10 Mar 2027 (Wed) 11:59 p.m. |
WG202705 |
22 May 2027 (Sat) 11:00 a.m. – 12:00 noon |
14 May 2027 (Fri) 11:59 p.m. |
WG202707 |
17 Jul 2027 (Sat) 11:00 a.m. – 12:00 noon |
9 Jul 2027 (Fri) 11:59 p.m. |
The services include processing of MPF scheme enrolments, contributions, member investment instructions, transfer and withdrawal of MPF benefits, and updating personal details.
Members / Self-employed person:
(852) 2213 2213
HKSARG Employees:
(852) 2269 2269
At Hang Seng MPF, we are committed to providing you with quality customer services. You may send your opinions or complaints that’s not related to scheme administration services by various channels below:
Note: Scheme administration services are provided by the eMPF Platform. These include the processing of MPF scheme enrolments, contributions, and member investment instructions. They also include the transfer and withdrawal of MPF benefits, and updates to personal details.
For complaints that are related to scheme administration services, please contact the eMPF Platform instead. You can find ways to reach them by visiting the eMPF website. Or you can call their eMPF customer service hotline on (852) 183 2622.
We will acknowledge receipt of your concern by next business day and aim to resolve most issues within 5 business days. Occasionally, we may need more time but we will keep you informed.
We may refer your opinions or complaints to the Customer Relations of Hang Seng Bank for further handling (if applicable). Customer Relations will try to respond before the close of business on the next business day upon receipt of your opinions or complaints. In case more time is needed to look into the matter, Customer Relations will advise you of the contact details of the person following up on your case and will endeavour to reply to you within 30 days. All your opinions and complaints will be reflected to the management of Hang Seng MPF.
Your complaint will be handled with complete confidentiality by our complaint handling teams with the appropriate experience and authority, and who have not been directly involved in the subject matter.
If a complaint is raised by a third party, we will get back to you to protect your privacy.
We will offer appropriate redress if your complaint is upheld, but this will not necessarily involve financial compensation.
You can ask for your case to be reviewed by management at a higher level, if you are dissatisfied with our decision.
For monetary disputes about the distribution of the Hang Seng Mandatory Provident Fund – SuperTrust Plus, you may also refer your case to the Financial Dispute Resolution Centre (FDRC), Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong.