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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Please read important notes. Besides, you can refer to Key Scheme Information Document to learn more about the basic information of Hang Seng Mandatory Provident Fund - SuperTrust Plus.
Beware of scams and don't provide your MPF account or other key personal information via hyperlinks embedded in suspicious messages that claim to be from Hang Seng MPF. Please also stay alert of bogus communications that pretend to be from Hang Seng MPF, e.g. fraudulent telephone calls, voice messages, emails, SMS messages and communications in other formats. If you have any questions, please call us at (852) 2997 2838, or learn more in Security Information Center.
The above funds performance are not and should not be construed as an offer to sell or solicitation of an offer to purchase or subscribe for any investment.
Source: Scheme Administrator - The Hongkong and Shanghai Banking Corporation Limited
Provide updates on MPF, including the top-performing asset class
Whether you're an employer who wants to learn more about the detailed arrangements on MPF administration, or an employee who wants to explore about MPF and retirement planning, we're inviting you to attend the MPF seminars / webinars specially organised for different parties, providing different useful information and insights to help you handling and plan MPF matters with ease.
Seminars / webinars are conducted in Cantonese and free of charge.
| Seminar number | Date / time | Venue | Enrolment end date / time |
|---|---|---|---|
| SG202505 | 24 May 2025 (Sat) 11:00 a.m. to 12:00 noon |
Mong Kok[2] | 16 May 2025 (Fri) 11:59 p.m. |
| Webinar number | Date / time | Enrolment end date / time |
|---|---|---|
| WG202507 | 26 Jul 2025 (Sat) 11:00 a.m. to 12:00 noon |
18 Jul 2025 (Fri) 11:59 p.m. |
| Seminar number | Date / time | Venue | Enrolment end date / time |
|---|---|---|---|
| ER202505 | 21 May 2025 (Wed) 3:00 p.m. to 5:00 p.m. |
Central[3] | 13 May 2025 (Tue) 11:59 p.m. |
| ER202506 | 18 Jun 2025 (Wed) 3:00 p.m. to 5:00 p.m. |
Mongkok[2] | 10 Jun 2025 (Tue) 11:59 p.m. |
| Webinar number | Date / time | Enrolment end date / time |
|---|---|---|
| ER202506 | 18 Jun 2025 (Wed) 3:00 p.m. to 5:00 p.m. |
10 Jun 2025 (Tue) 11:59 p.m. |
Members / Self-employed person:
(852) 2213 2213
HKSARG Employees:
(852) 2269 2269
At Hang Seng MPF, we are committed to providing you with quality customer services. You may send your opinions or complaints to the Customer Care Team of The Hongkong and Shanghai Banking Corporation Limited (Administrator of Hang Seng MPF) by various channels below:
Getting back to you
Administrator will acknowledge receipt of your concerns by the next business day and aim to resolve most issues within 5 business days. Occasionally we may need more time and we'll keep you informed.
We may refer your opinions or complaints to Hang Seng Bank's Customer Relations for further handling (if applicable). Customer Relations will try to respond on the next business day after receiving your opinions or complaints. If more time is needed to look into the matter, Customer Relations will advise you of the contact details of the person following up on your case and will strive to reply to you within 30 days. All your opinions and complaints will be reflected to the management of Hang Seng MPF.
Handling your complaint
Your complaint will be handled with complete confidentiality by our experienced and authorised teams who have not been directly involved in the subject matter.
If a complaint is raised by a third party, we will get back to you to protect your privacy.
If your complaint is upheld, we will provide appropriate resolution, which may not necessarily involve financial compensation.
Further follow up
If you're unhappy with our decision, you can request a review of your case by management at a higher level.
For monetary disputes about the distribution of the Hang Seng Mandatory Provident Fund – SuperTrust Plus, you may also refer your case to the Financial Dispute Resolution Centre (FDRC), Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong.