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Important Notice
By accessing this website and any of its pages you are agreeing to the terms set out below and by continuing to use this website following the posting of any changes to these terms will signify your consent to the changes made.
 
General
The website is primarily intended for those who access it from within Hong Kong. Products and services referred to in this website are offered only in jurisdictions where and when they may be lawfully offered by the Hang Seng Bank Group ("the Bank").The material on these pages are not intended for use by persons located in or resident in jurisdictions which restrict the distribution of this material by us. Persons accessing these pages are required to inform themselves about and observe any relevant restrictions.

These pages are not and should not be regarded as an offer, solicitation or recommendation to any person in a jurisdiction to buy or sell investments products to or take deposits from that person if it is unlawful to make such an invitation, offer, solicitation or recommendation in such jurisdictions.

The information contained in these pages is not and is not intended to provide professional investment or other advice. Persons accessing these pages should obtain appropriate professional advice where necessary.

Any information, products or services supplied in this website may be withdrawn or amended at any time without advance notice at the discretion of the Bank. The eligibility of clients for particular information, products or services is subject to the final and absolute discretion of the Bank.

It is your sole responsibility to prevent, safeguard and ensure that no computer virus enters your system and this website.

These terms shall be governed by and construed in accordance with Hong Kong law. You submit to the non-exclusive jurisdiction of the Hong Kong courts but these terms may be enforced in the courts of any competent jurisdiction.
 
Application Forms
Please read the following carefully BEFORE you retrieve, print or complete any of our application forms:

For the avoidance of doubt, in case of any inconsistency, contradiction or difference of whatever kind between our application forms shown or appeared on screen (the "Visual Form") and such application form in printed format (the "Printed Form"), the Visual Form shall prevail.

Upon completing and signing the Printed Form, you shall be deemed to have read and understood the contents of the Visual Form and have agreed to all the provisions contained therein and to have agreed and undertaken not to raise any objection whatsoever in connection with any inconsistency, contradiction or difference of whatever kind between the Visual Form and the Printed Form.
 
Security Reminder
The Bank maintains strict security standards and procedures to prevent unauthorised access to information about you. The Bank will never contact you by email or otherwise and ask you to validate personal information such as user ID, account number or password information. If you receive such a request, you should contact the Bank at 2822 0228. Please communicate with the Bank through our official website domain address (www.hangseng.com) and not through hyperlinks embedded in e-mails.
 
Internet Communications
Messages sent over the Internet cannot be guaranteed to be completely secure. The Bank will not be responsible for any damages incurred by users as a result of any delay, loss, diversion, alteration or corruption of any message either sent to or received from the Bank at the users' request, over the Internet. The Bank is not responsible in any manner for direct, indirect, special or consequential damages arising out of the use of this website.

Communication over the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet or otherwise.
 
Linked Websites
Use of hyperlinks to other internet sites or resources are at users' own risk. The contents, accuracy, opinion expressed, and other links provided at these sites are not investigated, verified, monitored, or endorsed by the Bank. The Bank expressly disclaim any responsibility for the accuracy, contents, availability or omission of information found on sites that link to or from this site. Users are solely responsible for making all enquiries and investigation before proceeding with any online or offline access or transaction with any of these third parties. The Bank emphasize that all activities conducted by users via or at this website are at their own risk. The Bank does not warrant the security of any information users may forward or be requested to provide to any third parties. Users are deemed to have irrevocably waived any claims against the Bank for any loss or damage suffered as a result of any access to or interaction with any other websites via this site.

The Bank may include hyperlinks to other Hang Seng Bank Group websites for your convenience. The products and services offered on these websites may be limited to persons located or residing in only that particular jurisdiction. In addition, the content on these linked websites may not be intended for persons located or residing in jurisdictions that restrict the distribution of such content. The terms and conditions governing the use of the website of each Hang Seng Bank Group entity may differ and you should consult and carefully read the applicable terms and conditions before using the website.
 
Disclaimer
While every care has been taken in preparing the information and materials contained in this site, such information and materials are provided to you "as is" without warranty or representation of any kind, express or implied. In particular, no warranty or representation regarding non-infringement, security, accuracy, fitness for a particular purpose or freedom from computer virus, Trojan horses, worms, software bombs or similar items is given in conjunction with such information and materials.
 
Copyright, Trade Marks
The Bank and other parties own the trade marks, logos and service marks displayed on this site and users are prohibited from using them without written permission of the Bank or such other parties.

All contents on this website including but not limited to the text, graphics, links and sounds are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, reused, reposted, reverse engineered, decompiled, used for creating derivative works or used in any other way for commercial or public purposes without the Bank's prior written consent.
 
Internet Privacy Policy Statement
Hang Seng Bank Limited ("we", "us" "our") builds its business on trust between our customers and ourselves. To preserve the confidentiality of all personal data you provide to us, we maintain the following privacy principles:
  1. We only collect personal data that we believe to be relevant and required to understand your financial needs and to conduct our business.
  2. We use your personal data to provide you with better customer services and products.
  3. We may pass your personal data to other members of the HSBC Group or our respective agents, as permitted by law.
  4. We will not disclose your personal data to any external organisation unless we (i) have your consent or (ii) are required by law or (iii) have previously informed you.
  5. We may be required from time to time to disclose your personal data to governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.
  6. We aim to keep your personal data on our records accurate and up-to-date.
  7. We maintain strict security systems designed to prevent unauthorised access to your personal data by anyone, including our staff.
  8. All members of the HSBC Group, all our staff and all third parties with permitted access to your personal data are specifically required to observe our confidentiality obligations.

By maintaining our commitment to these principles, we will ensure that we respect the inherent trust that you place in us.


In addition to our duty of confidentiality to customers, we shall at all times observe the above privacy principles and the Personal Data (Privacy) Ordinance ("the Ordinance") of the Hong Kong SAR in collecting, maintaining and using the personal data of customers in accordance with the Notice to Customers and other Persons relating to the Ordinance (the “Notice”).

 
Use of Cookies and Tracking Tags
Your visit to this site may be recorded for analysis on the number of visitors to the website and general usage patterns. Some of this information together with your personalised settings information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on your web browser in your computer that can be retrieved by this site. Cookies can make this site more useful by storing information about your preferences on particular webpages and about your personalised settings, thus enabling us to provide more useful features to you, to tailor the content of the website to suit your interests and, where permitted by your marketing preferences, provide you with promotional materials or direct marketing based on your usage patterns for your general reference and information. We will be able to access the information stored on the cookies and record how you use this site.

The information collected by "cookies" is anonymous visitor’s personalised settings information such as language preference and aggregated research data including number of the visitors, behaviour and usage patterns, and contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. No customer personal data is stored in cookies unless it is expressly stated otherwise, brought to your notice and agreed by you in advance. Most browsers are initially set to accept cookies. If you would prefer, you can change the setting on your browser itself by setting your browser to disable cookies or inform you when they are set. However, by disabling them, you may not be able to take full advantage of our website, including Hang Seng e-Banking. If you accept cookies, you will be acknowledging that your information is being collected, stored, accessed and used as outlined above.

The Bank may also work with third parties which uses applications (including cloud computing) such as Sizmek, Bing, DoubleClick Bid Manager/ Google Adwords, Facebook, WebTrends, Yahoo, theTradeDesk and Adobe to research certain usage and activities on parts of our web site on our behalf. Sizmek, Bing, DoubleClick Bid Manager/ Google Adwords, Facebook, WebTrends, Yahoo, theTradeDesk and Adobe use technologies such as tracking tags and "cookies", etc. to conduct such research. The information collected through technologies such as tracking tags and cookies, etc. are used to find out more about our users, including number of the visitors, behaviour and usage patterns, for more accurate reporting and to improve the effectiveness of our marketing. Information recorded through the use of these applications are aggregated, and no personally identifiable information about you is collected or shared by Sizmek, Bing, DoubleClick Bid Manager/ Google Adwords, Facebook, WebTrends, Yahoo, theTradeDesk and Adobe with the Bank as a result of such research. Also, no customer personal data is stored through these technologies. Should you wish to disable the cookies associated with these applications such as Sizmek, Bing, DoubleClick Bid Manager/ Google Adwords, Facebook, WebTrends, Yahoo, theTradeDesk and Adobe , you may do so by changing the setting on your browser.

To find out more about the information-gathering practices and opt-out procedures of cookies for Sizmek, Bing, DoubleClick Bid Manager/ Google Adwords, Facebook, WebTrends, Yahoo, theTradeDesk and Adobe , please visit Sizmek’s website at http://www.sizmek.com/about-us/privacy and/or Bing’s website at https://privacy.microsoft.com/en-us/privacystatement and/or DoubleClick Bid Manager/Google Adwords’s website at http://www.google.com/intl/en/policies/privacy/ and/or Facebook’s web sites at https://www.facebook.com/ads/manage/convtrack/tos and/or WebTrends' website at http://ondemand.webtrends.com/privacypolicy.asp#PSFV and/or Yahoo’s website at https://policies.yahoo.com/hk/zh-hant/yahoo/privacy/index.htm and/or, theTradeDesk’s website at http://www.thetradedesk.com/general/privacy-policy and/or Adobe’s website at http://www.adobe.com/privacy.

Contact Us
Request for access to personal data or correction of personal data or for information regarding policies and practices on personal data and kinds of personal data held should be addressed to:
 
Data Protection Officer
Hang Seng Bank Limited
83 Des Voeux Road Central
Hong Kong SAR
Fax : (852) 2868 4042

Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance*
*Applicable to customers and individuals who have established a relationship with the Bank on or after 16 June 2014, or otherwise consented to this version of Notice. If you have established a relationship with the Bank before 16 June 2014 and have not consented to this version of Notice, please click here.