Enquiry and Trading Hotlines
Business Banking
24-hour Business Partner Direct*
- Hong Kong (852) 2198 8000
- Mainland Toll-free# 4001 20 8288
24-hour Report Lost Card Hotline (852) 2836 0838
Commercial Card Enquiry (852) 2998 8222

Personal Banking

ATM Hotline  
- 24-hour ATM Hotline (852) 2997 2112
Banking Account  
- Private Banking Service Dedicated Line (852) 2121 1188
- Signature (24-hour Signature manned phone banking hotline) (852) 2998 8022
- Prestige Banking (24-hour Prestige manned phone banking hotline) (852) 2998 9188
- Preferred Banking (24-hour manned phone banking hotline) (852) 2822 8228
- Integrated accounts and deposit accounts (24-hour automated phone banking hotline) (852) 2912 3456
- General Enquiry Hotline (Enquiries on Personal e-Banking, Exchange Rates, Deposit
  Rates, Gold Prices, Investment, Open API)
(852) 2822 0228
- Private Banking Mainland Toll-Free Enquiry Hotline 4001 20 2121
- Toll-free enquiry hotline for Prestige customers staying on the mainland ^ 4001 20 9188
- Toll-free enquiry hotline for other customers staying on the mainland^ 4001 20 8282
Credit Card 24-hour Customer Service Hotline     Online Report Card Lost
 
- Hang Seng Visa Infinite Card (852) 2998 8228
- Hang Seng Prestige World Mastercard / Hang Seng World Mastercard (852) 2998 8111
- The Hong Kong Jockey Club Membership Card / The Racing Club Membership Card (852) 2998 8833
- Hang Seng Platinum Card (852) 2998 8222
- Hang Seng Credit Card / Spending Card (852) 2398 0000
- Hang Seng enJoy Visa Platinum Card / Spending Card (852) 2998 8888
- Hang Seng enJoy Visa Card (852) 2998 8188
- Mainland Toll-free Hotline 4001 20 8833
Hang Seng Voice ID  
- Hang Seng Voice ID Enrollment Hotline (852) 2998 6698
FX & Precious Metal  
- FX & Precious Metal Margin Trading Services Manned Trading Hotline (852) 2913 3388
- FX2 – FX and Precious Metal Trading Services Manned Trading Hotline (852) 2913 3322
Mortgage  
- Mortgage Enquiry Hotline (852) 2710 2288
Personal Loan  
- Personal Loan Service Hotline (852) 2997 3882
- Hang Seng 24-hour Personal Loan Application Hotline (852) 2812 8000
Remittance  
- Remittance Hotline (852) 2123 1088
Securities^^  
- Prestige Banking Securities Trading Manned Hotline (852) 2521 0022
- Preferred Banking and other Customers Securities Trading Manned Hotline (852) 2532 3838
- Automated Securities Enquiry Hotline (852) 2166 6822
- Automated Securities Trading Hotline (852) 2166 6888
- IPO Shares Subscription Hotline (852) 2826 8866
- Automated IPO Shares Subscription Hotline (852) 2166 6888
24-hour Report Lost Card Hotline  
- 24-hour Report Lost Card Hotline (852) 2836 0838
^ Toll-free Enquiry Hotlines allows you to contact us for free even staying on the Mainland. These hotlines are applicable to enquiries on general personal service only but not applicable to enquiries/transactions of investment related matters. The toll-free hotlines can be accessed from mobile lines, fixed telephone lines, payphones and call cards and are free of IDD charge. Please contact relevant service supplier for details. Hang Seng Bank Limited assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.
   
* You can also enquire inward remittance transaction via Hang Seng Business e-Banking or Hang Seng HSBCnet. For details, please click here
   
# 24-hour Business Partner Direct - Mainland (Toll-free) allows you to contact us for free even when staying in Mainland China. This hotline is applicable to general enquiries on commercial banking services only, but not enquiries/transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards. Please note that Hang Seng Bank Limited (the "Bank") assumes no responsibilities for charges by any phone/telecommunications service providers, as well as all claims, disputes and complaints in relation thereto.
   
^^
You can reset the Phone Banking PIN at our ATM.