Live Chat supports Personal Banking account services, Foreign Exchange, Time Deposits, Credit Cards, Personal Loans, and general Investment & Insurance enquiries. We can also handle personal account instructions for you.
With our Live Chat service, you will be able to reach us without calling us or visiting our branches. Chat service hours for Investment & Insurance are Monday to Friday, 9 a.m. to 9 p.m. (except Hong Kong public holidays) and Monday to Sunday, 8 a.m. to 1 a.m. for General Banking services.
You may use Live Chat to contact us via the Hang Seng Bank website, Hang Seng Personal e-Banking, Hang Seng Personal Banking Mobile App ("Hang Seng Mobile App") or through our Virtual Assistant H A R O.
Live Share provides you with the option to allow our Customer Service Representatives to view your e-Banking screen securely so that we can help you navigate our digital journeys and provide personalized service to you.
Live Chat provides real-time chat with our Customer Service Representatives. It is now available on designated pages to provide instant support, including Personal Banking services, Foreign Exchange, Time Deposits, Credit Cards, Personal Loans, general Investment & Insurance. We will update the service scope from time to time.
In general, our Customer Service Representatives will not ask for your personal information during a chat. However, for specific account and transaction enquiries, they may ask you to provide partial account and/or contact information for verification, e.g. the middle 6 digits of your account number. In other scenarios, Live Chat will automatically mask your full personal information if they are provided. For more security information, please refer to Security and Fraud Centre.
About Live Chat after logon to Hang Seng Personal e-Banking
After logging on the Hang Seng Mobile App, click the "Menu" icon (3 horizontal lines) at the top left corner and select "Live Chat". Please ensure that you have already installed Mobile Security Key in your device to use "Live Chat" on the Hang Seng Mobile App.