Personal Concierge

An unparalleled level of personalised service

As a Hang Seng Visa Infinite Card customer, via our 24/7 Customer Service Hotline, you can get in touch with our dedicated team of Concierges who will make the arrangements on your behalf. 24-hour Hang Seng Visa Infinite Card Customer Service Hotline (852)2998 8228 (press “9” after selecting language, and press "5" after the call transfer)
Travel Privileges and Protection
Discover the wonders of the world while delighting in complete comfort and peace of mind.
Complimentary Priority Pass
Hang Seng Visa Infinite Card customers can register for complimentary Priority Pass, which brings you and your beloved free access to over 1,300 leading airport lounges worldwide, regardless of which airlines you fly

Please call 2998 8228 to apply (Press "8" after selecting language) OR click herehref icon to download the application form
頁底備註[i]Priority Pass will not be applicable at Plaza Premium Lounges in the Hong Kong International Airport starting from 1 July 2021. Please visit www.prioritypass.com for details
Parklane Limousine Pick-up Service
  • Enjoy exclusive rates at as low as 48% discount for local airport limousine service between Hong Kong International Airport and your local address in Hong Kong
  • Enjoy 30% discount on cross border limousine service
Footnote remark [ii]Terms and conditions apply. For details, please visit www.visa.com.hk/en_HK/infinite
Luxury Hotel Privileges
Enjoy the following privileges at luxury hotels around the world:
  • Best available rates guarantee
  • Complimentary continental breakfast daily
  • Late check-out privileges and automatic room upgrade upon arrival (subject to availability)
  • VIP guest status
  • Complimentary in-room Wi-Fi (when available)
  • USD25 food or beverage credit
Footnote remark [ii]Terms and conditions apply. For details, please visit www.visa.com.hk/en_HK/infinite
Booking.com
  • Up to 10% reward
Footnote remark [ii]Terms and conditions apply. For details, please visit www.visa.com.hk/en_HK/infinite
Hertz
  • 10% savings on self-drive car rentals in USA, Canada, Europe, Australia, New Zealand and Asia
  • One complimentary rental day (with minimum 6 or more days' rental in a booking)
  • Free one car class upgrade (with minimum 5 or more days’ rental in a booking)
Footnote remark [ii]Terms and conditions apply. For details, please visit www.visa.com.hk/en_HK/infinite
Comprehensive Travel Protection
We understand that the well-being of your family is of paramount importance to you. For this reason, we shield your spouse, children and you with complimentary travel insurance of up to HKD7.8 million which offers you and your loved ones comprehensive coverage that includes:
  • Up to HKD7,800,000 in travel accident insurance
  • Up to HKD195,000 in medical expenses assistance
  • Up to HKD5,000 lost luggage allowance
  • Up to HKD1,500 delayed luggage allowance
  • Up to HKD1,500 delayed flight allowance
  • Up to HKD20,000 trip cancellation indemnity
Exclusive Rewards
Enjoy preferred status with the city's most coveted privileges and superior experience.
Exclusive Rewards
Enjoy preferred status with the city's most coveted privileges and superior experience.
Wine & Dine
Tantalize your taste buds and relish the tipsy sips with a variety of culinary offers of up to 25% off from a wide selection of world-class hotels and Michelin-starred restaurants.
Spices
15% off food and beverages
The Verandah Restaurant
15% off food and beverages
Jebsen Fine Wines
25% off on regular price items
Guo Fu Lou
Fook Lam Moon
Cuisine Cuisine IFC