Regardless of whether you are in Hong Kong or Mainland China, our 24-hour toll-free manned phone banking hotline is always ready to provide the information or assistance you need around the clock.
The Toll-free Enquiry Hotline allows you to contact us for free even while staying on the Mainland. This hotline is applicable to enquiries on general personal banking services only but not applicable to enquiries/transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and is free of IDD charges. Please contact the relevant service supplier for details. Hang Seng Bank Limited (the "Bank") assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers, which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.