Logon to Hang Seng Personal e-Banking
Please click "Foreign Exchange" > "Foreign Exchange Service"
Enjoy our fabulous offers to grasp FX opportunities
Want to buy a foreign currency in advance at an attractive exchange rate?
Hang Seng Foreign Exchange Service can help you grasp FX opportunities and earn extra interest.
You can enjoy the following fabulous offers by conducting FX transactions via designated channels now:
Foreign Currency Time Deposit Interest Rate of up to 13.9% p.a.1
From 5 June 2023 to 30 September 2023, customer can enjoy the following interest rate offer1 upon completing a single FX transaction3 to exchange for any designated currency with at least HKD10,000 or its equivalent4,5 and setting up a 1-week or 1-month time deposit in the same currency at the same time via Hang Seng Personal e-Banking, Hang Seng Personal Mobile App, phone banking hotline or branch within the designated transaction time2.
| Time Deposit Interest Rate (p.a.) | |||
|---|---|---|---|
| Tenor | 1-week | 1-monthNew add on | |
| GBP | 13.90% | 4.30% | |
| CAD | 13.90% | 5.30% | |
| AUD | 13.90% | 4.30% | |
| NZD | 13.90% | - | |
| USD | 10.90% | 5.30% | |
| CNY | 10.90% | - | |
| HKD | 10.90% | - | |
| JPY | 6.90% | - | |
The above interest rates are for reference only and subject to revision based on the prevailing market conditions. Please call our phone banking hotline or contact our branch staff for the latest interest rates for this offer.
| Time Deposit Interest Rate (p.a.) | |||
|---|---|---|---|
| Tenor | 1-week | 1-monthNew add on | |
| GBP | 13.00% | 3.90% | |
| CAD | 13.00% | 4.90% | |
| AUD | 13.00% | 3.90% | |
| NZD | 13.00% | - | |
| USD | 10.00% | 4.90% | |
| CNY | 10.00% | - | |
| HKD | 10.00% | - | |
| JPY | 6.00% | - | |
The above interest rates are for reference only and subject to revision based on the prevailing market conditions. Please call our phone banking hotline or contact our branch staff for the latest interest rates for this offer.
Guide for Online Foreign Exchange
Step 1
- Log on to Hang Seng Personal e-Banking > Select "Foreign Exchange" > "Foreign Exchange Service"
- Choose any currency from the field of "From" and choose a designated currency (AUD, CAD, CNY, GBP, NZD, USD or HKD) from the field of "To"
- Select the relevant Sole / Joint Integrated Account
- Input the respective designated exchange amount
- Select "Now" from the field of "Execution date" and click "Next"
Step 2
*Applicable to customer who is eligible for the "Foreign Currency Time Deposit Interest Rate of up to 13.9% p.a." offer.
- The instruction for Time Deposit Set Up will be shown above the transaction details on the "Acknowledgement" Page*
- Please click "Set up time deposit"
*Applicable to customer who is eligible for the "Foreign Currency Time Deposit Interest Rate of up to 13.9% p.a." offer.
Step 3
- Select "1 Week" or "1 Month" from "Deposit Term"
- Verify the "Principal" amount (Principal amount should be within the limit of respective Designated Exchange Amount)
- Please select the "Maturity Instruction" and click "Next"
- Verify details and click "Confirm" to complete the relevant Time Deposit transaction
Step 1
- Log on to Hang Seng Personal Mobile App > Select "Foreign Exchange" > "Foreign Exchange Service"
- Choose any currency from the field of "From" and choose a designated currency (AUD, CAD, CNY, GBP, NZD, USD or HKD) from the field of "To"
- Select the relevant Sole / Joint Integrated Account
- Input the respective Designated Exchange Amount
- Select "Now" from the field of "Execution date" and click "Next"
Step 2
*Applicable to customer who is eligible for the "Foreign Currency Time Deposit Interest Rate of up to 13.9% p.a." offer.
- The instruction for Time Deposit Set Up will be shown above the transaction details on the "Acknowledgement" Page*
- Please click "Set up time deposit"
*Applicable to customer who is eligible for the "Foreign Currency Time Deposit Interest Rate of up to 13.9% p.a." offer.
Step 3
- Select "1 Week" or "1 Month" from "Deposit Term"
- Verify the "Principal Amount" (Principal amount should be within the limit of respective Designated Exchange Amount)
- Select "Now" from the field of "Deposit Date"
- Select the "Maturity Instruction" and click "Next"
- Verify details and click "Confirm" to complete the relevant Time Deposit transaction
Notes：
- For exchange of designated currencies and set up of either a 1-week or 1-month time deposit at the same time. The above interest rate offers are quoted with reference to the interest rates offered by the Bank on 5 June 2023 and are for reference only. The relevant interest rates will be subject to revision based on the prevailing market conditions.
-
Designated transaction time:
Transaction Channel Transaction Time - Hang Seng Personal e-Banking
- Hang Seng Personal Mobile App
- Mondays to Fridays: 8:00am to 7:55pm
Phone banking hotlines -
Prestige Private
（852）29988022 -
Prestige Banking
（852）29989188 -
Preferred Banking
（852）28228228 -
Integrated Accounts
(852) 28228233
- Mondays to Fridays: 9:00am to 7:00pm
- Saturdays: 9:00am to 12:55pm
Branches In light of the latest COVID-19 situation, service hours may change depending on the situation. For details, please refer to Hang Seng Bank Branch Service Arrangements. - Not applicable to the pending and the renewal of time deposit and the transaction(s) via FX Order Watch Service, Virtual Assistant HARO services and Passbook Savings Account.
- For any cross currency exchange, the relevant amount will be converted into the Hong Kong Dollar equivalent with the exchange rate solely determined by the Bank on the transaction day, so as to calculate the relevant transaction amount in the Hong Kong Dollar equivalent.
- The exchange amount cap of a single FX transaction is USD2,000,000 or its equivalent. If the actual transaction amount exceeds the exchange amount cap, the time deposit board rate of corresponding tenor will be offered to the actual transaction amount.
Enquiry Hotlines
| Prestige Private | Prestige Banking | Preferred Banking | Integrated Account |
|---|---|---|---|
| 29988022 | 29989188 | 28228228 | 28228233 |
| Prestige Private 29988022 |
Prestige Banking 29989188 |
|---|---|
| Preferred Banking 28228228 |
Integrated Account 28228233 |
RMB Currency Risk
Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time.
Foreign Currency Risk
Foreign Exchange involves Exchange Rate Risk. Fluctuations in the exchange rate of a foreign currency may result in gains or losses in the event that the customer converts HKD to foreign currency or vice versa, and/or in the event that the customer converts a foreign currency time deposit to HKD upon maturity.
Note:
- In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.
- If you are in doubt of the marketing and promotional activities and materials of the Bank, please call customer service enquiry hotline for authentication.
